Posted yesterday
Senior Director, Clinical Operations
@ ICR United States USA
Remote in Canada
Overview
ICON Strategic Solutions is hiring a Senior Director, Clinical Operations to lead clinical programs and accounts, build senior client relationships and support account growth. The role is highly client-facing, includes RFPs, bid defenses and negotiations, and requires flexibility across global time zones. Benefits include base salary with incentives, health coverage and pension plans.
Responsibilities:
- Lead clinical operations delivery across assigned programs and accounts
- Build trusted relationships with clients and senior stakeholders
- Support RFPs, proposals, bid defenses and negotiations
- Identify opportunities to grow client partnerships
- Partner across global teams and time zones
Requirements summary:
- Bachelor's degree in life sciences or healthcare, or equivalent experience
- Significant clinical operations experience in a CRO or pharma setting
- Current or recent Director-level experience
- Proven senior client relationship management
- Strong influencing, negotiation and problem-solving skills
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-11-11
- First seen by our source
- 2026-11-12
- Source record updated
- 2026-11-12
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Business development |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Work setting | Office, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Education | Bachelor’s degree (required), Master’s degree (preferred) |
| Fields of study | Life sciences, Healthcare |
| Perks mentioned | Retirement plan, Performance bonus, Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
ICR United States USA
| Field | Value |
|---|---|
| Open jobs on Jobsy | 12 |
At ICON Strategic Solutions, you will work in a sponsor-dedicated model, supported by ICON’s global expertise.
As the world’s largest FSP organisation, with over 90 sponsor partnerships, we offer stability, career development and a collaborative environment where your work contributes to the development of treatments that benefit patients worldwide.
As a Senior Director, Clinical Operations at ICON, you will provide strategic and operational leadership across clinical programs while building strong client partnerships and helping drive account growth. This highly visible, client-facing role is ideal for an experienced Clinical Operations Director ready to broaden their impact across global clients, new business opportunities and existing accounts.
What You Will Do:
Your focus will be on leading clinical operations delivery, strengthening client relationships, influencing stakeholders and proactively identifying solutions and opportunities to grow our partnerships.
Key responsibilities include:
- Provide strategic and operational leadership across assigned clinical programs and accounts.
- Build trusted relationships with clients and senior internal stakeholders.
- Proactively influence and educate clients on operational processes, solutions and best practices.
- Identify opportunities to strengthen client partnerships and support account growth.
- Lead with confidence, constructively challenging or pushing back on stakeholders when needed to drive the right outcomes.
- Support new and existing business opportunities, including RFPs, proposals, bid defenses and client negotiations.
- Partner across global teams to ensure effective delivery and alignment with client expectations.
- Anticipate challenges, identify solutions and take ownership of driving issues through resolution.
- Work flexibly across global accounts and time zones based on client and business needs.
Your Profile:
Required qualifications and experience:
- Bachelor’s degree in a life sciences, healthcare, or related field, or equivalent relevant experience.
- Advanced degree preferred but not required.
- Significant experience in Clinical Operations within a CRO, pharmaceutical, biotechnology or related clinical research environment.
- Current or recent experience operating at theDirector level or equivalent.
- Demonstrated success managing senior client and stakeholder relationships.
- Strong influencing, communication, negotiation and problem-solving skills.
- Ability to operate effectively in a highly client-facing environment.
- Demonstrated ability to take ownership, work proactively and drive results.
- Ability to constructively challenge stakeholders and navigate complex situations.
- Experience working effectively within global and cross-functional teams.
- Flexibility to support global clients across different time zones.
Preferred qualifications and experience:
- Experience with RFPs and proposal development.
- Experience participating in or leading bid defenses.
- Client negotiation experience.
- Experience supporting business development, account expansion or new business opportunities.
- Demonstrated ability to influence clients and build relationships that support long-term partnerships and growth.
- Strong learning agility and willingness to develop new commercial and business development capabilities.
Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.
Are you a current ICON Employee? Please click here to apply
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