Posted 3 months ago
Senior ITSM Specialist
@ The Groupe Master
Montréal, Quebec
Overview
The Groupe Master is hiring a Senior ITSM Specialist to design, implement and continuously improve IT Service Management processes across the organization. The role owns key service management processes end-to-end, acts as the subject matter expert on ITIL-aligned practices, and works with IT, business stakeholders and vendors to deliver reliable, compliant IT services. The position can be based anywhere in Canada, with priority to candidates in Greater Montreal.
Responsibilities:
- Design, implement and improve ITSM processes across the organization
- Act as subject matter expert on ITIL-aligned practices
- Own key service management processes end-to-end
- Partner with IT, business stakeholders and vendors
Requirements summary:
- Experience with IT service management and ITIL-aligned practices
- Ability to own processes end-to-end
- Strong collaboration with stakeholders and vendors
Tools & skills
Source and dates
Source type not verified · njoyn
- Employer posting date
- 2026-08-12
- First seen by our source
- 2026-10-16
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | IT |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
The Groupe Master
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
HVAC-R Distributor | Improving lives, in every degree / Distributeur CVCA-R | Améliorer les vies, à tous les degrés
Full company description
For more than 70 years, we've been making a difference, in every degree. At Master, our people are the driving force behind our success. As Canada's largest HVAC-R distributor and one of North America's industry leaders, we're proud to bring together more than 2,000 employees across nearly 100 locations in Canada and the United States. Every day, our teams help deliver innovative solutions that improve comfort, energy efficiency, and building performance. Through collaboration, expertise, and a commitment to doing what's right, we create lasting value for our customers, partners, and communities. Guided by our purpose — Improving people's lives, in every degree — we empower our employees to grow, make a meaningful impact, and build rewarding careers in an environment where people, teamwork, and continuous improvement come first. Depuis plus de 70 ans, nous faisons une différence, à tous les degrés. Le Groupe Master est le plus important distributeur de CVAC-R au Canada et l'un des chefs de file de l'industrie en Amérique du Nord. Avec plus de 2 000 employés et près de 100 succursales au Canada et aux États-Unis, nous soutenons les entrepreneurs, les ingénieurs et les partenaires de l'industrie grâce à des solutions qui contribuent au confort, à la performance et à l'efficacité énergétique des bâtiments. Notre succès repose avant tout sur nos employés. Chaque jour, nos équipes mettent leur expertise, leur esprit de collaboration et leur engagement au service de nos clients et partenaires. Ensemble, nous créons un environnement où la croissance, la simplicité, le travail d'équipe et l'intégrité guident nos décisions et nos actions.Notre succès repose avant tout sur nos employés. Chaque jour, nos équipes mettent leur expertise, leur esprit de collaboration et leur engagement au service de nos clients et partenaires. Ensemble, nous créons un environnement où la croissance, la simplicité, le travail d'équipe et l'intégrité guident nos décisions et nos actions.
- LinkedIn followers
- 19,088
- People associated on LinkedIn
- 2,163
- Reported office locations
- 1601 Rue René Descartes Suite 101, Saint-Bruno-de-Montarville, Quebec J3V 0A6, CA
- 451, Boul. Lebeau, Ville St-Laurent, Québec, CA
- 8865 Hwy 50 Unit 1, Vaughan, Ontario L4H 4V5, CA
- 292039 Wagon Wheel Blvd #12, Rocky View County, Alberta T4A 0E2, CA
- Other recorded names
- Master
- Specialties
- climatisation
- réfrigération
- chauffage
- ventilation
- géothermie
- air conditioning
- heating
- geothermal systems
- refrigeration
- ventilation
- hvac
- and cvca
- Profile identifies a recruitment agency
- No
For more than 70 years, we've been making a difference, in every degree. At Master, our people are the driving force behind our success. As Canada's largest HVAC-R distributor and one of North America's industry leaders, we're proud to bring together more than 2,000 employees across nearly 100 locations in Canada and the United States. Every day, our teams help deliver innovative solutions that improve comfort…
| Field | Value |
|---|---|
| Industry | Wholesale |
| Company size | 1,001-5,000 employees |
| Headquarters | Saint-Bruno-de-Montarville, Quebec |
| Organization type | Privately Held |
| Year founded | 1952 |
| Specialties | climatisationréfrigérationchauffageventilationgéothermieair conditioningheatinggeothermal systemsrefrigerationventilation |
| Open jobs on Jobsy | 34 |
| View page |
Please note that this position can be based anywhere in Canada; however, priority will be given to candidates in the Greater Montreal area, where our headquarters are located.
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