Senior Manager, Store and Customer Accounting Support

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Reports to: Director of Finance, Customer Service and Store Accounting Support

About Us:
Every day over 220,000 full-time and part-time Loblaw colleagues serve customers in more than 2,300 corporate and franchised stores from coast to coast. This makes Loblaw one of Canada’s largest private sector employers. Loblaw is committed to providing a wide, growing and successful range of products and services to meet everyday household demands of Canadian consumers. Loblaw is committed to being socially responsible by respecting the environment, sourcing with integrity, making a positive difference in the communities it serves, reflecting the nation’s diversity and being a great place to work.
Loblaw has been recognized as one of Canada’s Top 100 Employers and Greenest Employers for the past 14 consecutive years.

Role Mandate:

The successful candidate will be responsible for a wide range of activities and accountabilities while working with all areas of Finance and Operations (Stores/SDM Pharmacies/Affiliates/Independents/Charge Account Customers) to build a culture and drive finance-centric operational excellence. Acting as a liaison for EBS and collaborating with cross functional teams, the role will be responsible for a wide range of tasks related to the execution of operational process impacting back-office finance and financial results. Using their experience and expertise, they will support, identify, and train the business on financially impacted processes. The role is thought provoking and people leader that influences behaviors across the enterprise be it Finance or Operations. It requires someone who can work and drive collaboration effectively within and across teams, knowledge of systems, both financial and store processes and must be able to drive value through governance, harmonization, process improvement, training, issue resolution and customer feedback. The role will act as a key resource to both the EBS pillars in delivering executional excellence and to operations in resolving and fixing financial process that are not working for operations

Role Accountabilities:

• Provide excellent support to EBS, Finance, Operations and Pharmacy teams across the enterprise
• Analyze, and assist in resolving systems and business process issues from the Loblaw store community
• Ensure that company financial policies and procedures are being followed correctly and consistently
• Instrumental in harmonizing and resolving processes gaps
• Perform training with customer service, Finance, Operations, SDM Pharmacy and at-risk stores/DCs
• Develop, maintain, and manage KPIs, dashboards and conduct monthly reviews with finance and operations
• Report on responsiveness of Customer Service Team and customer feedback
• Participate in projects and the deployment of new solutions
• Managing a team of SFA’s, Analysts and Co-ordinators, setting objectives and conducting performance reviews

Role Requirements:

• Strong technical skills (Microsoft Office, SAP, Microstrategy, Store Systems)
• Post-Secondary Education preferably in Finance, Computer Systems or Analytics
• Strong analytical, organizational, and problem-solving skills
• Ability to lead teams and communicate effectively
• Capable of taking on a leadership role in a project capacity when required and act as a SME
• Able to participate in multiple projects and prioritize work to meet deadlines
• Willingness to seek innovative ways to change, grow and improve.
• Excellent written, verbal communication and presentation skills
• Ability to interact professionally with people at various levels of the business
• Demonstrated ability to thrive in a fast-paced work environment while multi-tasking
• Ability to work with minimal supervision

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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