Senior Operating Officer, Vacancy & Waitlist Management

Your Opportunity:

Make a difference in the lives of people and families who rely on long term care, home care, or community supports. Assisted Living Alberta (ALA) is seeking a strategic, results-oriented, and collaborative leader for the role of Senior Operating Officer, (SOO) Waitlist and Vacancy Management. In this role, you will work to optimize vacancy and waitlist management, enabling smooth transitions between levels of care for clients and families across Alberta. The SOO oversees provincial and regional (“corridor”) operations, lead the successful care delivery and system performance, integration, and quality of care across the province. As this position is provincial in scope, the physical work location for this role is negotiable. This position may be eligible for a remote/hybrid work arrangement. This role may require travel within the portfolio to support leaders, teams, and service delivery. Assisted Living Alberta (ALA) provides Albertans with the support they need through a comprehensive assisted living system that offers a full range of services, including medical and non-medical supports, continuing care homes, home care, community care, and social services. ALA is focused on delivering care more effectively and consistently across the province by enhancing home and community services, expediting access to supportive living environments and continuing care homes, and ensuring Albertans and their caregivers are well-informed.

Description:

The Senior Operating Officer (SOO), Vacancy and Waitlist Management, is a senior operational leader responsible for the provincial delivery, performance, quality, and integration of Assisted Living Alberta’s vacancy and waitlist management services. Reporting to the Executive Lead, Client Navigation and Integration, the SOO oversees provincial and geographic corridor operations, ensuring consistent standards, achievement of access and capacity goals, and alignment with organizational priorities. Monitoring performance indicators and key data, the SOO advises senior leadership on risks and opportunities and leads strategies to improve access, capacity utilization, and care transitions. The SOO is accountable for vacancy optimization, waitlist performance, placement coordination, capacity utilization, access prioritization, and system flow across the continuing care continuum. The role oversees financial planning, forecasting, budget management, and allocation of approximately $20 million to support service objectives, operational targets, workforce requirements, and strategic priorities. Working with internal and external partners, the SOO ensures effective resource stewardship, standardized service delivery, continuous quality improvement, and positive patient, family, and system outcomes. The SOO leads provincial and regional teams, fostering accountability, collaboration, and person-centred care. The role ensures operational performance, workforce planning, service integration, and initiatives that enhance access, flow, and capacity management across Alberta.

• Transition Company:
Assisted Living Alberta
• Classification:
Senior Operating Officer
• Union:
Exempt Executive
• Unit and Program:
Community, Social Services
• Primary Location:
Seventh Street Plaza
• Location Details:
As Per Location
• Negotiable Location:
Provincial
• Employee Class:
Regular Full Time
• FTE:
1.00
• Posting End Date:
30-NOV-2026
• Date Available:
10-DEC-2026
• Hours per Shift:
7.75
• Length of Shift in weeks:
2
• Shifts per cycle:
10
• Shift Pattern:
Days
• Days Off:
Saturday/Sunday
• Minimum Salary:
$73.03
• Maximum Salary:
$134.23
• Vehicle Requirement:
Not Applicable

Master’s degree in a healthcare profession, healthcare management, or business administration. A minimum of seven (7) years’ of progressive leadership experience in healthcare operations, with at least three (3) years’ experience in oversight of system capacity, waitlist management, and patient flow.

Demonstrated expertise in providing executive leadership of specialized care programs across multiple sites and geographies. Proven ability to lead compassionate, patient-centered care delivery in sensitive clinical contexts. Experience in program standardization and quality improvement in system capacity and patient flow. Experience in strategic planning and leading organizational change. Proven experience leading large multidisciplinary and unionized teams, workforce planning, financial management, service integration and change implementation is required. The successful candidate demonstrates sound executive judgement, systems thinking and the ability to monitor performance, address emerging risks and complaints and translate data and feedback into sustainable improvement. Experience partnering with medical leaders, operational leaders, service providers, community organizations and executive stakeholders to coordinate care and resolve complex cross-system issues is also required.

Previous experience in a health care setting is an asset, particularly in a long term care setting, continuing care, or home care. Certification in project management, process improvement, and change management preferred.