Senior Product Designer, Enterprise XD

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

At Netflix, we aspire to entertain the world and are constantly innovating on how entertainment is imagined, created, and delivered to a global audience. We currently stream content in more than 30 languages in 190 countries, topping over 260 million paid members.

Netflix’s business continues to expand in new ways to serve our global members. Whether it’s evolving how we offer best-in-class entertainment content to new forms that entertainment may take (games, live events, etc), as a global company it is important that we build high-quality infrastructure tailored to supporting innovation at scale.

The role

This role sits on the Enterprise Experience Design team. We are focused on developing products to help Netflix and our partners plan, produce, launch, and promote the best content for our members at a global scale. From artwork to collections, synopses to ratings, the Enterprise team shapes much of what members see and feel, powering a nuanced entertainment promotion and discovery engine that results in every member feeling that Netflix was crafted just for them.

We leverage our vast data sets and cutting-edge AI technology to improve operational workflows and enhance content decision-making. We also design products that bring insights and intelligence to creatives’ fingertips, enhancing their ability to make the best possible content and consumer member experiences. Spanning everything from artwork to video, synopses to dubbed audio, marketing to content quality control, live events to games - our technology fuels one of the world’s most powerful entertainment platforms, ensuring that great stories can come from anywhere and be loved everywhere.

As a Senior designer, you will work at multiple levels - from strategic to tactical - from helping to define the team’s strategy and vision, to rapidly sketching and testing prototypes, to working with engineering to refine features as they are being built. You must have empathy and deeply understand our global users, in order to create intuitive experiences that make it easy to get the job done. We are looking for a seasoned designer who thrives in ambiguity, has a strong human-centered design process, has the desire to learn and collaborate cross-functionally, and designs systematic solutions that are equally thoughtful, elegant, and delightful.

This role is open to USA remote and Toronto, but quarterly travel will be expected to our offices in California (LA or Los Gatos), New York City, or Seattle to engage in person with your team and cross-functional stakeholders. Regardless of location, you’ll be expected to work PST hours.

What you’ll do

• Partner closely with multi-disciplinary team members - Product Design, Content Design, Product Management, Engineering, Research, Merchandising, Operations, and others – to take the business to the next level;

• Work across all stages of the design process (user research, ideation, concept development, validation, wireframing, prototyping, final visual design, and implementation support);

• Deeply understand users and their needs, including generative user research and exploration;

• Create beautiful, emotionally compelling, pixel-perfect mockups and prototypes of the end-to-end user experience;

• Conduct usability testing and iterate on designs with users;

• Partner with PMs to craft systematic solutions that connect the dots between user needs, data, business goals, and business strategy;

• Partner with engineers to build impactful products and features within the constraints of our technology and timeline;

• Facilitate collaborative work sessions with all levels of company stakeholders;

• Advance the discipline of product design within the organization and with partners and clients.

The must-haves

• 7+ years of experience in enterprise software product design;

• Track record of designing and shipping enterprise or B2B experiences that have scaled to thousands of users and had successful outcomes for global users and the business;

• Ability to think at a high level about product strategy and articulate a vision;

• Ability to navigate ambiguity, and drive clarity that brings the user, technology, and business together into an actionable roadmap;

• Experience connecting the dots across the organization with other related initiatives across the company while driving collaboration;

• Exceptional communication skills, in writing and verbally, whether in small group discussions, large-scale presentations, or with executives;

• Extraordinary thoughtfulness and craft in interaction design, visual design, and prototyping;

• Humble, collaborative approach to partnering with PMs, engineers, and business stakeholders to find the best solution together;

• Mastery of Figma’s advanced features such as Autolayout, Variables, DevMode, Responsive Prototypes, etc;

• Experience collaborating with machine learning and data science teams to influence algo design from a user-centered lens

• Experience working with off-shore development teams and a point of view on how best to collaborate with them.

• At Netflix, all roles are expected to exemplify the values outlined in our culture.

When evaluating your experience and skills we will be focusing on:

• An outstanding portfolio, showcasing your strengths in visual design craft, interaction design logic, and the rationale behind your design decisions;

• Effective English verbal/written communication and presentation skills, with the ability to successfully articulate design concepts to your team and senior stakeholders;

• Strong ability to think technically and collaborate seamlessly with engineers and data scientists as it pertains to understanding the benefits, possibilities, and constraints of common coding languages and machine learning platforms;

• Effective time management skills to balance project schedule with fast-paced deadlines;

• Strong conceptual thinking that balances user needs, business goals, and feasibility;

Does this sound interesting but not a perfect match for your skills?

Please don’t self-select out; let’s figure it out together. We’d love to talk to you! We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds more substantial teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

At Netflix, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.

The overall market range for roles in this area of Netflix is typically $120,000-$515,000.

This market range is based on total compensation (vs. only base salary), which is in line with our compensation philosophy. Netflix is a unique culture and environment. Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Job is open for no less than 7 days and will be removed when the position is filled.