Senior Project Manager

Visionpool Business Services is hiring a Senior Project Manager will work collaboratively with senior leaders across operational teams, business areas, and the transformation project team to develop and execute a comprehensive transition-to-operations plan. This includes establishing the processes, accountabilities, documentation, knowledge transfer, support structures, and operational readiness activities required to enable a seamless transition from project delivery to sustainable, steady-state operations.

Key Responsibilities:

• Develop and manage the Phase 2 Transition to Operations plan, schedule, budget, milestones, dependencies, readiness and exit criteria, aligned with the overall transformational project plan.

• Lead operational readiness, working closely with the senior leadership across business and support teams, ensuring future-state operating, support, resource and capacity requirements are established.

• Leverage existing organizational processes and models to establish the post-go-live support, hypercare, sustainment and steady-state operating model, with clear roles and accountabilities.

• Coordinate completion of operational processes, documentation, knowledge transfer, training and handover activities required to support the Phase 2 solution.

• Establish and monitor operational readiness measures, addressing gaps and escalating risks, issues, resource constraints and dependencies that could impact implementation or sustainable operations.

• Lead status reporting and decision management, ensuring actions and outstanding items have clear owners, target dates and appropriate escalation.

• Coordinate operational handover and acceptance, including disposition of residual risks, defects and outstanding work, and support formal TTO closure.

• Ensure delivery adheres to project management methodologies, governance, quality and reporting requirements, maintaining complete and accurate project documentation throughout the project lifecycle.

Requirements and Qualifications:

• Minimum of seven (7) years of progressively responsible IT project/program management experience leading complex, cross-functional transformation initiatives involving business, Technology, vendors and operational support teams.

• Demonstrated experience leading operational readiness and Transition to Operations for a transformational project, including readiness and exit criteria, operational acceptance, go-live, hypercare, stabilization and transition to steady-state operations.

• Experience establishing and transitioning support and sustainment operating models, including roles and accountabilities, service ownership, escalation processes and operational support requirements.

• Demonstrated experience coordinating knowledge transfer, operational documentation and handover from project teams and vendors to business and Technology operational teams.

• Demonstrated experience managing major technology vendors and system integrators within complex transformation programs, including deliverables, dependencies, risks and transition obligations.

• Strong experience managing risks, issues, dependencies and residual work, including defects and incomplete deliverables, with appropriate mitigation, executive escalation and transition to operational ownership.

• Experience working within formal project and organizational governance, including executive steering committees, decision management, change control and readiness reporting.

• Strong stakeholder management, facilitation and influencing skills, with demonstrated ability to drive decisions and accountability across teams without direct authority.

• Experience supporting organizational change and business readiness, including coordination with change management, training and communications teams.

• Demonstrated experience delivering projects using predictive, agile and hybrid methodologies, supported by strong project planning, organizational and problem-solving capabilities.

• Excellent written and verbal communication skills, with a disciplined approach to project documentation, records and executive-level reporting.

• Project management education and/or professional certification, preferably PMP, with proficiency in project management and scheduling tools.