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Posted 15 days ago

Senior Project Manager

@ Backbase

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Toronto, Ontario

5+ years experience
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SIGNALS

Overview

Backbase is hiring a Senior Project Manager in its Customer Success department to run online banking implementation projects for top-tier banks worldwide. The role bridges Backbase internal teams and clients, coordinating stakeholders and advising on use of the Backbase Solution. The posting states the role is hybrid.

Responsibilities:

  • Manage banking implementation projects worldwide
  • Coordinate communication between Backbase teams and clients
  • Advise clients on using the Backbase Solution
  • Manage project financials and reporting
  • Identify and mitigate risks, issues and changes

Requirements summary:

  • 5-8 years of experience
  • Experience in the banking sector
  • Experience in a scale-up environment
  • Experience managing a program
  • Agile coach experience is an asset

Tools & skills

Communication skillsAgileReportingSales
Source and dates

Employer career site / ATS feed · greenhouse

Employer posting date
2026-10-22
First seen by our source
2026-10-22
Source record updated
2026-10-27

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SenioritySenior
DepartmentProject management
Experience5+ years
Manages peopleYes
Travelair: moderate
Work settingOffice, Client sites
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Backbase

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

The AI-native Banking OS where customers, employees, and AI agents work as one across channels and operations.

Full company description

Backbase built the AI-native Banking OS - the operating system that turns fragmented banking operations into a Unified Frontline. Customers, employees, and AI agents work as one across digital channels, front-office, and operations. 120+ leading banks run on Backbase across Retail, SMB & Commercial, Private Banking, and Wealth Management. Backbase was founded in 2003 by Jouk Pleiter and is headquartered in Amsterdam, with teams across North America, Europe, the Middle East, Asia-Pacific, Africa and Latin America.

LinkedIn followers
236,785
People associated on LinkedIn
2,138
Reported office locations
  • Oosterdoksstraat 114, Amsterdam, North Holland 1011 DK, NL
  • 1201 Peachtree St NE, Building 400, 900, Atlanta, Georgia 30309, US
  • 81 Farringdon Street, London, England, GB
  • The Bonded Warehouse, Atlantic Wharf, Cardiff, Cardiff CF10 4HE, GB
  • 3 Church Street, Level 25 Samsung Hub, Singapore, 049483, SG
  • 802 W Bannock St, Boise, Idaho 83702, US
  • Sarphatistraat 370, Amsterdam, North-Holland 1018GW, NL
  • 140 Yonge St, Ste 301,, Toronto, Ontario M5C1X6, CA
  • Marina Plaza - Level 9, Dubai Marina, Dubai, AE
  • Boulevard Miguel de Cervantes Saavedra, Miguel Hidalgo, Mexico City 11520, MX
  • Edifício Tarumã, Av. das Nações Unidas, 6º andar Chácara Santo Antônio (Zona Sul), Sao Paulo, 04794-000, BR
Business categories
  • Mobile Apps
  • Banking
  • Software
  • Enterprise Software
  • SaaS
  • FinTech
  • Developer Tools
  • Financial Services
Other recorded names
  • Backbase
Specialties
  • Banking Operating System
  • Banking-as-a-Service
  • Journey Orchestration
  • Banking Cloud
  • Banking Modernization
  • Engagement Banking
  • Onboarding & Account Opening
  • Digital Banking
  • Digital Onboarding
  • Digital Lending
  • Loan Origination
  • Digital Investing
  • Core Modernization
  • Omni-channel Banking
  • and Whitelabel Banking Platform
Profile identifies a recruitment agency
No
Reported total investment
127,434,666

Currency and observation date were not supplied; this is not a current valuation or a funding round.

View all jobs Website

Backbase built the AI-native Banking OS - the operating system that turns fragmented banking operations into a Unified Frontline. Customers, employees, and AI agents work as one across digital channels, front-office, and operations. 120+ leading banks run on Backbase across Retail, SMB & Commercial, Private Banking, and Wealth Management. Backbase was founded in 2003 by Jouk Pleiter and is headquartered in…

FieldValue
IndustryFinancial Services
Company size1,001-5,000 employees
HeadquartersAmsterdam, North Holland
Organization typePrivately Held
Year founded2003
SpecialtiesBanking Operating SystemBanking-as-a-ServiceJourney OrchestrationBanking CloudBanking ModernizationEngagement BankingOnboarding & Account OpeningDigital BankingDigital OnboardingDigital Lending
Open jobs on Jobsy4
LinkedInView page
Job description

Hybrid role.

As a Senior Project Manager, you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions. Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients.

Backbase is a fast-growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders.

You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.

Fundamentals:
● 5-8 years of experience;
● Can demonstrate experience in the banking sector;
● Can demonstrate experience in scaleup environment;
● Managed a program;
● Agile coach experience is beneficial.

Use of Tools and Methods:
● Superior knowledge of standard software tools related to daily position responsibilities, answers questions for colleagues related to those tools and leads tutorials on best practices for using software tools;
● Provides teams and colleagues and customers with context for how software tools enhance their ability to perform their duties more efficiently and effectively- strongly promotes agile philosophy and ways of working.

Financial Management:
● Able to create tools and processes around internal and external reporting;
● Able to support strategy discussions based on reported data;
● Able to address issues based on data;
● Ensures effectiveness of the project (productivity/billability for the company).

Client Management:
● Able to spot business development opportunities and involve relevant people;
● Able to design and facilitate client workshops;
● Able to spot potential issues and minimize the impact through effective management;
● Able to handle a large transformation program within one customer;
● Able to work with senior stakeholders to define long-term program strategy.

Project Team Management (internal):
● Effectively manages project team and resolves issues;
● Takes initiative to identify potential resources before liaising with the resourcing team;
● Trains team members in scrum methodology;
● Manages multiple teams in a large program or multiple projects.

Change Management:
● Is comfortable with ambiguity and a rapidly changing environment;
● Able to influence and drive change;
● Can identify potential changes as risks before they occur;
● Able to mitigate the impact of changes and replan accordingly;
● Able to improve the change process.

Risks and Issues Management:
● Manages risks and issues on the project level and program level.

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