Senior Project Manager - Audio Visual

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

How You’ll Contribute:

A Senior Project Manager (SPM) is responsible for the scope, schedule, cost, quality, and client satisfaction of a project throughout its entire lifecycle, from Initiating through Closing phases for media and entertainment organizations, as well as corporate entities. However, the PM depends on the help of other people to perform most of the actual activities of the project. A project manager’s role is primarily focused around written and verbal communication to all project stakeholders.
The SPM is responsible for overseeing, and performing project management functions on all projects, budgets and scopes. The SPM will act as the person responsible on their assigned projects and have direct control over all project activities. The Senior Project Manager may also mentor other Project Managers with the company. The SPM will generally be assigned to large, complex and sensitive projects, but at times may be asked to manage smaller, fast turnaround projects. This position will be providing direction to a wide range of internal and external personnel.

An SPM must possess:

• the maturity level to handle problems independently, as well as personality problems.
• The ability to operate independently, be a self-starter and sort problems independently, operating within the PMO framework.

Location: This is a virtual role day-to-day, but requires periodic travel to project sites anywhere in Canada, up to 20% of the time.

What You’ll Do:

Daily activities include project communications, scheduling, task lists for technicians, managing deliverables from engineering, CAD and Programming and overseeing the completion of projects.

• The PM is responsible for completing systems integration projects on time, on budget and achieving high customer satisfaction from our customers.
• The majority of this employee's time will be spent managing projects and communicating with all project stakeholders.
• This person will be held accountable for following and helping to improve the established Diversified processes.
• As the primary interface to the client, the project manager develops a strong long-term relationship. Managing the client relationship, including expectations, communications and satisfaction.
  
  Coordinates and communicates:

• Provides clear leadership and ownership for the project within Diversified, including accurate and timely verbal and written communication and follow up.
• Coordinates all activities associated with the timely, accurate and on-budget completion of the project, including engaging stakeholders, delegating responsibilities clearly and running client and internal project meetings.
• Provides support and assistance to team members as needed in order help them be successful and get the job done.
• Ensures appropriate and frequent communication between stakeholders.
• Resolves destructive conflict.
• Designs, plans, and coordinates work teams with regard to installation projects
• Assumes ownership of individual projects and assignments
• Establishes and maintains communication with Account Executives, Directors, engineers, installation technicians, subcontractors, clients, etc.
• Develops and communicates project updates as required.
• Provides constant monitoring of labor, equipment and materials budgets.
• Provides and/or directs technical and administrative support to project team members. Develops and maintains all related project schedules.
• Performs field verification of prospective work site. Documents all issues with site and keeps everyone informed of potential issues and solutions.
• Coordinates all drawings and documentation between all internal and external stakeholders. Facilitates and directs design reviews to assure proper documentation in the field. Coordinates all system programming and final checkout of systems. Provides punch-list of remaining tasks after substantial completion.
• Contracts with contractors and other trades when necessary.
• Monitors status of projects including cost, timing and staffing to ensure timely and accurate completion of projects.
• Ensures quality and continuous improvement.
• Coordinates training & turnover of projects to client, service department, & sales.

Complexity

Every project is different, and project stakeholders are different. The SPM needs to negotiate a very complex set of variables between system design, site conditions and a widely varying set of expectations with multiple stakeholders. The skill of communicating both verbally and in writing to manage all these variables takes a very high level of awareness, emotional intelligence and people management skills. The SPM is constantly managing the forces of change in every project environment. Balancing schedules, budgets, scope, quality and client satisfaction are a very complex set of variables.

Decision Making Authority:

• Takes full ownership of project:
• Acts as the single point of responsibility and accountability for the project.
• Ensures schedule performance, quality of solution delivered to client, and client satisfaction.
• Manages and reports on the project’s financials, including ensuring budget performance and profitability. Ensures timely and correct billings to client.
• Demonstrates proactivity, responsiveness, and follow through.
• Communicates decision options to stakeholders and manages those decisions.
• Manages a complex array of decisions at every point of the project but is rarely the sole decision maker.

Physical Demands:

The physical demands described here are representative of those that may be met by an employee. The employee may be exposed to construction site conditions on a regular basis. Employee will be responsible for their safety while on job sites and to comply with all safety regulations in place by the GC. Use of PPE is usually required on job sites. The employee can typically spend at least 40% of their time on their feet and be required to move around the construction site. The employee must have the ability to occasionally climb ladders, use stairs and lift and/or move materials up to 20 pounds in construction areas. The individual is regularly required to use keyboards, test equipment and controls required for SI installation projects. Specific vision abilities required for this job include close vision, distance vision, peripheral vision and depth vision. When not on construction sites, the employee will experience normal office conditions and be required to use office equipment such as computers, peripherals, etc.

Travel:

Travel by car and occasional airplane trips are required. Employee must possess a valid driver’s license in their state of residence. Travel to job sites will make up 20-40% usually with the remaining time in an office or remote setting.

Safety:

• Maintain and wear appropriate PPE as the job and tasks require it.

• Ensure hazards are addressed and rectified in a timely manner.

• Participate in incident investigations and reporting.

• Conduct safety walk-throughs on project sites.

• Prepare safety paperwork as needed including but not limited to JSA, and Site safety Plans.

What You’ll Bring:

Education & Certifications:

• Associate or bachelor’s Degree or equivalent experience
• PMP Certification preferred

Required Skills/Qualifications:

• 5+ years in project management.
• Strong financial background in project cost accounting is required.
• The Senior Project Manager shall have the ability and skills to diagnose and resolve complex technical, political and people-related problems.
• Strong verbal and written communication skills.
• Strong supervisory and people skills.
• Great leadership skills are required.

Desired Skills/Qualifications:

• Experience in systems integration
• Deep knowledge and experience with Workplace AV systems
• Experience in media and entertainment or broadcast systems.
• Knowledgeable of low voltage electrical projects.
• High level of both written and verbal communication skills.
• Ability to focus on clients, understanding how they can use technology from Diversified to meet their business needs.
• Approachable; works well on teams. Is a natural leader
• Delegates effectively.
• Good at setting and managing people’s expectations.
• Personally organized, manages time well, and sets clear priorities. Sets an example for preparation, punctuality, and professional appearance.
• Excellent at planning.
• Forecasts and manages risks.
• Problem solver who can remain effective in tense situations.

What We Offer:

Along with competitive compensation, you will be eligible for the following benefits:

• Medical and dental plan options to suit your family’s needs
• Basic Life, AD&D, Short-Term and Long-Term Disability Insurance
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• Paid Time Off and Paid Holidays
• Commuter Benefits
• And much more

To learn more about becoming part of the Diversified team, visit us at our career site or email us at [email protected].

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.

If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact [email protected] so we can assist you.

Our compensation ranges reflect the cost of labor across several geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.