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Posted 16 days ago

Senior Project Manager - Genesys Cloud

@ Procom

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Toronto, Ontario

Contract10+ years experience
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SIGNALS

Overview

Procom is hiring a Senior Project Manager for Genesys Cloud on a 12-month contract for a public sector client in Toronto. The role leads the implementation of a cloud communications platform across IT and operational technology, with a hybrid schedule of three days in the office. Candidates need 10+ years as a technical project manager and direct Genesys Cloud implementation experience.

Responsibilities:

  • Develop and manage detailed project plans and schedules
  • Lead RAID management
  • Drive workshops and stakeholder engagement
  • Coordinate cross-functional technical and operational teams
  • Prepare materials for Steering Committee and executive updates

Requirements summary:

  • 10+ years as a Technical Project Manager
  • Direct experience implementing Genesys Cloud
  • Deep understanding of IVR, call flows, menus and data actions
  • Experience leading large, complex, cross-functional teams
  • Strong facilitation and communication skills

Tools & skills

Microsoft ProjectPowerPointGenesys Cloud
Source and dates

Employer career site / ATS feed · careerpage

Employer posting date
2026-10-22
First seen by our source
2026-10-22
Source record updated
2026-10-22

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SenioritySenior
DepartmentProject management
Experience10+ years
Travelair: none · ground: none
Work settingOffice, Client sites
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Procom

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Full company description

Procom is one of North America’s leading staffing and contract workforce services providers. Successfully meeting the needs of Fortune 500 clients since 1978, we have 18 offices across North America, with over 12,500 skilled professionals currently on assignment. We are an award winning staffing firm. Discover more about our Best of Staffing award and what real clients and job seekers have to say about working with Procom by checking out our client and talent ratings on ClearlyRated. Procom has long been recognized as a market-leading source of high-performing services and solutions that transform how our clients acquire and manage the very best talent. Relying on the excellence of individuals to make a difference, we know that people matter. And we want to work with you. CNESST License: AP-2504746, AR-2504747, AP-2000583, AR-2000584

LinkedIn followers
195,312
People associated on LinkedIn
1,304
Reported office locations
  • 30 St Clair Ave W, Toronto, Ontario M4V 3A1, CA
  • 320 March Rd, 200, Ottawa, Ontario K2K 2E3, CA
  • 333 7 Ave SW, Suite 2100, Calgary, Alberta T2P 2Z1, CA
  • 10025 - 102A Avenue, Suite 1800, Edmonton, Alberta T5J 2Z2 , CA
  • 1021 W Hastings St, Suite 1100, Vancouver, British Columbia V6E 0C3, CA
  • 1280 Boulevard Lebourgneuf, 300, Québec, Quebec G2K 0H1, CA
  • 1130 Situs Court, Suite 216, Raleigh, North Carolina 27606 , US
Other recorded names
  • Procom
Specialties
  • Hybrid Statement of Work and Contractor Management Technology
Profile identifies a recruitment agency
Yes
View all jobs Website

Procom is one of North America’s leading staffing and contract workforce services providers. Successfully meeting the needs of Fortune 500 clients since 1978, we have 18 offices across North America, with over 12,500 skilled professionals currently on assignment. We are an award winning staffing firm. Discover more about our Best of Staffing award and what real clients and job seekers have to say about working with…

FieldValue
IndustryIT Services and IT Consulting
Company size201-500 employees
HeadquartersToronto, Ontario
Organization typePrivately Held
SpecialtiesHybrid Statement of Work and Contractor Management Technology
Open jobs on Jobsy234
LinkedInView page
Job description

Senior Project Manager - Genesys Cloud
On behalf of our Public Sector client, Procom is searching for a Senior Project Manager - Genesys Cloud for a 12 month contract role. This position is a hybrid position with 3 days onsite at our client’s Toronto office.

Senior Project Manager - Genesys Cloud - Job Description:
Seeking a Senior Project Manager to lead the implementation of Genesys Cloud, a critical initiative to modernize communication and operational capabilities. This project involves the deployment of a new cloud platform within a mission-critical environment, focusing on enhancing both IT and Operational Technology (OT) functionalities.

Senior Project Manager - Genesys Cloud - Responsibilities:
• Develop and manage detailed project plans and schedules
• Lead risk, assumptions, issues, and dependencies (RAID) management
• Drive workshops, stakeholder engagement, and solution alignment
• Coordinate cross-functional technical and operational teams
• Ensure delivery milestones are achieved and manage business stakeholders
• Follow strong discipline in project governance
• Prepare and present materials for Steering Committee and executive updates

Senior Project Manager - Genesys Cloud - Mandatory Skills:
• 10+ years of experience as a Technical Project Manager
• Direct experience implementing Genesys Cloud
• Deep understanding of IVR, call flows, menus, and data actions
• Proven ability to drive delivery and manage enterprise technology implementations
• Strong skills in using tools such as Microsoft Project and PowerPoint
• Experience leading large, complex, cross-functional teams
• Strong facilitation and exceptional communication skills

Senior Project Manager - Genesys Cloud – Nice-to-Have Skills:
• Experience in building cut-over plans and executing them for go-live
• Previous hands-on background in technical roles
• Experience with deployment plans and validation checklists
• Experience working with network, infrastructure, and security teams
• Experience in facilitating technical troubleshooting sessions

Senior Project Manager - Genesys Cloud – Assignment Length:
This is a 12 month contract position.

Senior Project Manager - Genesys Cloud - Start Date:
ASAP

Senior Project Manager - Genesys Cloud - Assignment Location:
Toronto, Ontario, Canada. Hybrid position with 3 days in office.

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