Posted 4 months ago
Senior Salesforce Production Support Engineer – CRM, BPM & Application Operations
@ Astra North Infoteck Inc.
Toronto, Ontario
Overview
Astra North Infoteck Inc. is hiring a Senior Salesforce Production Support Engineer to support the Salesforce.com platform and its back-end administration applications. The work covers day-to-day technical and process support, issue analysis and resolution, escalation, reporting, and collaboration with business, Agile and vendor teams.
Responsibilities:
- Support Salesforce.com platform and back-end administration applications
- Provide ongoing production support: analysis, resolution, escalation, reporting
- Work with Agile and technical teams to resolve business-raised issues
- Collaborate with vendors to maintain environment stability
- Define requirements for transition to support
Requirements summary:
- Senior software engineering experience
- Knowledge of technology, processes, products and quality concepts
- Ability to work directly with business partners with minimal supervision
- Initiative and accountability for results
Tools & skills
Source and dates
Source type not verified · zoho
- Employer posting date
- 2026-07-08
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Software development |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Astra North Infoteck Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 426 |
Senior Salesforce Production Support Engineer – CRM, BPM & Application Operations
Skills Required
• As a Senior Software Engineer and a member of the Application Operations Service and Quality Engineering – Customer Relationship Management and Business Process Management (AOSQE CRM BPM) Production Support Team, utilize knowledge of technology, processes, products, people, and quality concepts.
• Ability to work and communicate directly with business partners in business terms with minimal supervision.
• Demonstrate initiative, accept responsibility, and be accountable for results.
Key Responsibilities
• Support the Salesforce.com platform and the back-end administration applications used to support its functionality.
• Provide critical day-to-day technical and process support for the Salesforce.com platform.
• Work with business and technical teams to ensure technology and process solutions meet business needs.
• Support multiple business units with client interaction and automation applications.
• Provide ongoing production support, including:
• Problem analysis
• Issue resolution
• Escalation
• Reporting
• Review and analyze issues independently.
• Work with Agile delivery teams and technical support partners to understand and resolve issues raised by business teams.
• Collaborate with vendors to provide solutions, resolve problems, and maintain environment stability.
• Document business issues and the corresponding solutions provided.
• Define and ensure requirements for transition to support, including:
• Data
• Workflow
• Logical processes
• Interface design
• Internal and external checks
• Controls
• Inputs
• Outputs
Journal
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