Posted 5 days ago
Senior Service Designer
@ Robert Half
Burlington, Ontario
Overview
Robert Half is hiring a Senior Service Designer on a long-term temporary contract based in Burlington, Ontario. The role shapes connected experiences across products, platforms and customer touchpoints, using journeys, blueprints and facilitated workshops. It requires at least 8 years of service design experience and hands-on use of AI tools in the design process.
Pay:
$75–$85 an hour
Responsibilities:
- Drive service design across multiple digital experiences
- Define briefs and problem statements with senior stakeholders
- Facilitate workshops and design sprints
- Document outcomes and build scalable frameworks
- Incorporate AI tools into research and design work
Requirements summary:
- At least 8 years of service design experience
- Strong senior stakeholder communication
- Proficiency with Figma and Miro
- Experience with Adobe tools and CSS
- Hands-on use of AI tools in design
Tools & skills
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-11-01
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Design & creative |
| Experience | 8+ years |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Robert Half
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Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
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Full company description
🔒 At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to https://www.roberthalf.com/us/en/fraud-alert. All Robert Half recruiters communicate using their corporate email address, ending in roberthalf.com. 👋 Welcome to Robert Half. We're the world’s first and largest specialized talent solutions firm, connecting opportunities at great companies with highly skilled job seekers. We provide dynamic contract, temporary, and permanent placement solutions across finance, accounting, technology, marketing, creative, legal, and administrative sectors. 🏆 In the last 12 months, Robert Half has been recognized as one of America’s Most Innovative Companies by Fortune, and with Protiviti, has been named one of the Fortune® World's Most Admired Companies™ and 100 Best Companies to Work For. 🏦 Traded on the New York Stock Exchange (symbol: RHI), we’re at the forefront of innovation in talent acquisition.
- LinkedIn followers
- 4,724,671
- People associated on LinkedIn
- 27,769
- Reported office locations
- 2884 Sand Hill Road Suite 200, Menlo Park, CA 94025, US
- 2613 Camino Ramon, San Ramon, California 94583, US
- Robert Half International, Avenue Louise, 250 - 5th floor, Brussels, 1050, BE
- Robert Half International, 10th floor, The Shard, 32 London Bridge Street, London, London SE1 9SG, GB
- Robert Half International, Av. Dr. Cardoso de Melo, 1184, 11° andar, Sao Paulo, SP 04548-004, BR
- Robert Half International, Level 24, 1 Martin Place, Sydney, NSW 2000, AU
- 140 William St, Melbourne, VIC 3000, AU
- Avenida Doutor Cardoso de Melo 1184, São Paulo, BR
- 2613 Camino Ramon, San Ramon, CA 94583, US
- 20, Avenue André Prothin, Tour Europlaza, Courbevoie, Île-de-France 92400, FR
- Business categories
- Skill Assessment
- Human Resources
- Information Technology
- Employment
- Consulting
- Recruiting
- Marketing
- Security
- Advertising
- Staffing Agency
- Other recorded names
- Robert Half
- Robert Half
- Specialties
- consulting services
- accounting jobs
- finance jobs
- administrative jobs
- legal jobs
- IT jobs
- recruitment
- recruitment agency
- creative jobs
- staffing
- hiring
- employment agency
- contract talent
- contract professionals
- talent solutions
- contract employment
- permanent placement
- customer support jobs
- and marketing jobs
- Profile identifies a recruitment agency
- Yes
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
🔒 At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to https://www.roberthalf.com/us/en/fraud-alert. All Robert Half recruiters communicate using their corporate email address, ending in roberthalf.com. 👋 Welcome to Robert Half. We're the world’s first and largest specialized talent solutions firm, connecting opportunities at…
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 10,001+ employees |
| Headquarters | Menlo Park, CA |
| Organization type | Public Company |
| Year founded | 1948 |
| Specialties | consulting servicesaccounting jobsfinance jobsadministrative jobslegal jobsIT jobsrecruitmentrecruitment agencycreative jobsstaffing |
| Open jobs on Jobsy | 511 |
| View page |
We are looking for a Senior Service Designer to join a Long-term Contract opportunity based in Burlington, Ontario. In this role, you will shape connected experiences across products, platforms, and customer touchpoints by bringing a holistic view to complex design challenges. You will work across a range of initiatives, partnering with cross-functional teams to improve how users discover, adopt, and continue engaging with digital solutions. This position is ideal for someone who combines strategic service design expertise with strong facilitation skills and a clear understanding of how experience improvements support business growth.
Responsibilities:
- Drive service design initiatives across multiple digital experiences, translating complex challenges into structured journeys, blueprints, and practical recommendations for delivery teams.
- Influence project direction early by helping define briefs, clarifying problem statements, and guiding senior stakeholders toward effective design decisions.
- Identify opportunities where improved service experiences can strengthen customer acquisition, product adoption, and long-term engagement.
- Incorporate AI tools into day-to-day design work to speed up research synthesis, uncover patterns, and highlight high-value opportunities while applying sound human judgement.
- Facilitate workshops, collaborative sessions, and design sprints that help stakeholders align on priorities and move toward clear next steps.
- Produce strong supporting evidence for each engagement by documenting outcomes, insights, and examples that demonstrate the value of design partnership.
- Strengthen team capability by sharing methods, encouraging connected thinking, and contributing to higher standards across product and digital design practices.
- Work across short- and long-range initiatives, leaving behind scalable frameworks, clear documentation, and service improvements that continue beyond the engagement.
- At least 8 years of experience in service design, with a portfolio that demonstrates strategic impact on complex initiatives.
- Proven ability to engage confidently with senior leaders and influence decisions through clear, thoughtful communication.
- Strong systems thinking skills, with the ability to connect user needs, business goals, operational processes, and technology considerations.
- Demonstrated understanding of how service and experience design contribute to measurable business outcomes and growth.
- Hands-on experience using AI tools as an established part of the design process rather than limited experimentation.
- Proficiency with Figma and Miro, supported by excellent workshop facilitation and collaboration skills.
- Experience with UX and digital design tools such as Adobe Creative Cloud, Adobe Illustrator, Adobe Photoshop, Adobe XD, prototyping platforms, and web design concepts including CSS.
- Ability to work effectively across varied teams and initiatives with a practical, low-ego approach and a commitment to quality.
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