Posted 8 days ago
Senior Support Account Manager
@ Locala
Montréal, Quebec
Overview
Locala is hiring a Senior Support Account Manager to be the primary expert for internal trading teams on its DSP and connected ad tech stack, including DV360. The role covers campaign management, troubleshooting, performance optimization, and training new traders. The posting requires 4-5 years in ad tech or programmatic, hands-on DV360 experience, and English. It is full-time and remote-first.
Responsibilities:
- Serve as the go-to expert for internal trading teams on DSP and DV360 campaigns
- Diagnose and resolve complex campaign delivery, tracking and reporting issues
- Identify performance optimization opportunities across platforms
- Liaise between trading teams and product and engineering
- Train and onboard new traders
Requirements summary:
- 4-5 years in an ad tech or programmatic role (mandatory)
- Hands-on DV360 experience (mandatory)
- Strong understanding of the ad tech ecosystem
- Solid ad ops fundamentals
- English oral and written
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · teamtailor
- Employer posting date
- 2026-10-30
- First seen by our source
- 2026-10-30
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Customer service |
| Experience | 4+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Generous paid time off, Generous parental leave, Retirement plan, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Locala
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Locala is the operating layer for Adaptive Advertising.
Full company description
Locala is the operating layer for Adaptive Advertising, enabling brands to continuously adapt their national strategy to the unique business realities and consumer behaviors of every market. Powered by AI agents, Locala turns market insights into smarter media decisions to plan, activate, and measure high-performing omnichannel campaigns. Since its inception in 2011, Locala has worked with leading brands across more than 50 countries. With over 200 employees worldwide, Locala has offices in the United States, France, Belgium, the UK, Singapore, Malaysia, Italy, Canada, and Dubai. Founded in France, the birthplace of GDPR, Locala has built its platform and services with privacy at the core, helping brands reach consumers effectively while protecting their essential right to privacy. For more information, visit asklocala.com.
- LinkedIn followers
- 42,818
- People associated on LinkedIn
- 480
- Reported office locations
- 55 Rue d'Amsterdam, Paris, Ile-de-France 75008, FR
- 1 University Ave, Toronto, Ontario M5J 2P1, CA
- 29 W 17th St, 8th Floor, New York, NY 10011, US
- Hôtel de Direction, 2ème étage droite – Docks de la Joliette, 10, Place de la Joliette, Marseille, Provence-Alpes-Cote d'Azur 13002, FR
- Via Valenza, 5, Milan, Lombardy 20144, IT
- 901 Ponce de Leon Blvd, Suite 401, Coral Gables, Florida 33134, US
- 18 Cross Street, #02-101, Singapore, Central Region 069405, SG
- Avenue Arnaud Fraiteur 15-23, Ixelles, Brussels Region 1050, BE
- 3 Place Ville-Marie, Suite 400, Montreal, Quebec QC H3B 2E3, CA
- King Salman bin Abdulaziz Al Saud Street 2, Al Sufouh 1, Dubai, AE
- Boulevard Sidi Mohamed Ben Abdellah, Casablanca, Casablanca-Settat 20000, MA
- Business categories
- Advertising Platforms
- Advertising & Public Relations
- Media and communication
- Other recorded names
- Locala
- Ask Locala
- Specialties
- Drive-to-store
- AdTech
- MarTech
- omnichannel advertising
- multilocal ad campaigns
- programmatic
- marketing
- local insights at scale
- DOOH
- CTV
- Mobile
- and Display
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Locala is the operating layer for Adaptive Advertising, enabling brands to continuously adapt their national strategy to the unique business realities and consumer behaviors of every market. Powered by AI agents, Locala turns market insights into smarter media decisions to plan, activate, and measure high-performing omnichannel campaigns. Since its inception in 2011, Locala has worked with leading brands across…
| Field | Value |
|---|---|
| Industry | Advertising Services |
| Company size | 51-200 employees |
| Headquarters | Paris, Ile-de-France |
| Organization type | Privately Held |
| Year founded | 2011 |
| Specialties | Drive-to-storeAdTechMarTechomnichannel advertisingmultilocal ad campaignsprogrammaticmarketinglocal insights at scaleDOOHCTV |
| Open jobs on Jobsy | 2 |
| View page |
Locala is the world’s leading adaptive advertising platform, leveraging consumer insights and location data to increase brand awareness, drive consumers to store, and deliver smarter business outcomes. Our proprietary technology enables local advertising and insights at scale, all while meeting the highest user privacy standards in the industry.
About the Role:
As a Senior Support Account Manager, you will act as the primary point of contact for internal customer support requests, incidents, and queries related to the use of our internal DSP and connected ad tech stack. You will be the go-to expert on campaign management, ad ops best practices, and the broader programmatic ecosystem — helping our trading teams work efficiently across our internal DSP as well as external platforms such as DV360.
Key Responsibilities:
Internal Support & Expertise: Serve as the go-to expert for our internal trading teams, offering advanced support for all aspects of campaign management on our DSP and on external DSPs, in particular DV360 (campaign structure, line item setup, targeting, bid strategies, floodlight/conversion tracking, reporting).
Troubleshooting & Resolution: Diagnose and resolve complex technical and operational issues related to campaign setup, delivery, pacing, performance, tracking, and reporting, drawing on solid ad ops fundamentals (creative trafficking, tag implementation, discrepancy analysis, brand safety and view-ability troubleshooting).
Performance Optimization: Proactively identify opportunities to improve campaign performance and suggest platform features or strategies — on our DSP and on DV360 — to help our traders meet and exceed client KPIs.
Process Improvement: Collaborate with product, engineering, and ad operations teams to identify and address system bugs, propose platform enhancements, and contribute to the development of training materials and best practices, including on DV360 and ad tech ecosystem topics.
Knowledge Management: Maintain a deep and up-to-date knowledge of our internal tech stack, DV360 and other external DSPs, new platform features, and the broader ad tech landscape (SSPs, ad servers, industry standards and evolutions).
Communication: Act as a critical link between the trading teams and the technical product teams, translating feedback and issues into actionable insights.
Training & Onboarding: Assist in the training and onboarding of new traders, ensuring they are proficient in using our DSP and DV360 effectively, and that they understand the fundamentals of the ad tech ecosystem.
Collaborate with Customer Success and Engineering teams to ensure timely resolution within agreed service levels, while communicating effectively with our internal customers.
Your Profile:
4-5 years of experience in a similar role in Ad Tech / Programmatic industry — mandatory
Solid hands-on knowledge and practical experience with DV360 (campaign/line item setup, targeting, bid strategy, floodlight, reporting) — mandatory
A strong understanding of the ad tech ecosystem and how its components interact: DSPs, SSPs, ad servers, header bidding, PMPs/deal IDs, and data/tracking flows
Solid grasp of core ad ops concepts: trafficking, tag implementation and troubleshooting, discrepancy analysis, viewability, brand safety, and campaign QA
Ability to work both autonomously and as part of a team
Ad Tech Ecosystem Mastery: Maintain a strong working knowledge of the ad tech ecosystem — DSPs, SSPs, ad servers, and how they interconnect (bid requests/responses, header bidding, PMPs and deal IDs, viewability and verification, tag management, first- and third-party data flows) — to diagnose issues that span multiple platforms.
You are:
An English speaker (oral and written)
Familiar with the programmatic advertising landscape and comfortable navigating multiple platforms
A problem solver and detail oriented
Highly organized and able to prioritize
A team player
In addition to an engaging company culture, a remote-first work environment and training & development, future Localers can expect a competitive benefits package that includes:
Medical, Dental & Vision Insurance
RRSP with Company Match
Paid Parental Leave
Paid Vacation, Sick Time & Holidays
Journal
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