Posted 10 months ago
Senior Support Analyst – DevOps & Cloud Operations
@ Astra North Infoteck Inc.
Toronto, Ontario
Overview
Astra North Infoteck Inc. is hiring a Senior Support Analyst in Toronto, 4 days a week onsite, to maintain and optimize existing systems and support CI/CD pipelines and cloud operations. The role requires 9+ years of experience in technical support or DevOps, with hands-on monitoring, debugging and SQL Server scripting skills.
Responsibilities:
- Monitor, troubleshoot and optimize existing systems
- Coordinate ITIL-based change management processes
- Maintain and troubleshoot CI/CD pipelines for Angular and Java applications
- Debug applications and analyze logs using Dynatrace
- Write and optimize Microsoft SQL Server scripts
Requirements summary:
- 9+ years of technical support, DevOps or related experience
- Hands-on experience with monitoring tools such as Dynatrace or AppDynamics
- Strong debugging skills for Angular and Java applications
- Proficiency in Microsoft SQL Server scripting
- Knowledge of OCP, AWS or Azure and Stonebranch
- Familiarity with ITIL and Git
Tools & skills
Source and dates
Source type not verified · zoho
- Employer posting date
- 2026-01-21
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | IT |
| Experience | 9+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Astra North Infoteck Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 426 |
Job Title: Senior Support Analyst
Toronto - 4 Days onsite WFO
Job Summary
We are seeking a Senior Support Analyst with expertise in maintaining and optimizing existing systems, managing change processes, and supporting code management and CI/CD pipelines. The ideal candidate will have hands-on experience with monitoring tools like Dynatrace, strong debugging skills for Angular and Java applications, and proficiency in Microsoft SQL Server scripting. Knowledge of cloud platforms such as OCP (OpenShift) and experience with Stonebranch are highly valued. A proactive, collaborative mindset and prior banking experience are advantageous.
Key Responsibilities
- System Maintenance & Support
- Monitor, troubleshoot, and optimize existing systems to ensure high availability, performance, and security.
- Proactively identify and resolve system issues to minimize downtime.
- Change & Code Management
- Coordinate structured change management processes (e.g., ITIL frameworks).
- Collaborate with development teams to ensure version control best practices (e.g., Git) and code quality.
- CI/CD Pipeline Support
- Assist in maintaining and troubleshooting CI/CD pipelines (e.g., Jenkins, GitLab CI) for Angular and Java applications.
- Ensure smooth integration, testing, and deployment workflows.
- Monitoring & Debugging
- Utilize monitoring tools like Dynatrace to track system performance and identify anomalies.
- Debug Angular and Java applications, analyzing logs with strong logical skills to resolve complex issues.
- Cloud & Database Management
- Support applications deployed on OCP (OpenShift) or similar cloud platforms.
- Write and optimize Microsoft SQL Server scripts for database maintenance and automation.
- Leverage Stonebranch for job scheduling and workflow automation.
- Collaboration & Documentation
- Work closely with DevOps, development, and operations teams to ensure seamless workflows.
- Maintain clear documentation for systems, processes, and troubleshooting guides.
Qualifications & Skills
- Required:
- 9+ years of experience in technical support, DevOps, or a related role.
- Hands-on experience with monitoring tools (e.g., Dynatrace, AppDynamics).
- Strong debugging skills for Angular and Java applications, including log analysis.
- Proficiency in Microsoft SQL Server scripting.
- Knowledge of cloud platforms (e.g., OCP, AWS, Azure) and job scheduling tools (e.g., Stonebranch).
- Familiarity with change management (ITIL) and version control (Git).
- Proactive, collaborative, and accountable mindset.
- Preferred:
- Prior experience in the banking or financial services industry.
- Certifications in cloud platforms or monitoring tools.
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