Posted 4 months ago
Support Analyst
@ SmartTrade
Toronto, Ontario
Overview
SmartTrade is hiring a full-time Support Analyst in Toronto to give technical oversight on its TTS Interbank Forex Platform for banks and financial clients. The work covers investigating trading problems, monitoring systems, fixing bugs with internal teams and running regression tests. The role is hybrid with 3 office days per week, with a $76,800 base salary plus bonus.
Responsibilities:
- Assist clients with issues in the forex application
- Investigate and manage trading problems
- Monitor systems and resolve outages and connectivity issues
- Perform regression testing across platform products
Requirements summary:
- College program or diploma
- 2-3 years technology or bank vendor experience
- SQL and Unix Shell/Bash scripting
- FIX protocol or Java (Spring, Hibernate) an asset
- Experience with Zabbix, Grafana or Graylog
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · teamtailor
- Employer posting date
- 2026-07-03
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (required) |
| Perks mentioned | Flexible hours, Retirement plan, Performance bonus, Home office allowance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
SmartTrade
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
We empower Financial institutions with intelligent trading platforms to increase value for themselves and their clients
Full company description
smartTrade Technologies is a leading global provider of multi-asset electronic trading and payments platforms, helping customers achieve business growth through our cost-efficient, technologically advanced secure private SaaS end-to-end solutions. smartTrade in-house hosted solutions support Foreign Exchange, Fixed Income, Crypto and Derivatives asset classes with connectivity to 130+ liquidity providers, enabling tailored aggregation, smart execution, risk management, order management, analytics, payments and multi-channel distribution. smartTrade supports a variety of regulated and un-regulated Financial Institutions.
- LinkedIn followers
- 14,443
- People associated on LinkedIn
- 299
- Reported office locations
- Immeuble Apogée, 500 avenue Galilée, Aix en Provence, 13100, FR
- 9 Battery Road, Singapour, 049910, SG
- Otemachi Park Building 6F, 1-1-1 Otemachi Chiyoda-ku, Tokyo, JP
- One State Street Plaza, 28th floor, New York, New York 100004, US
- Tower 42, Level 10C, 25 Old Broad street, London, EC2N 1HQ, GB
- Quai de l'Ile 13, CH-1204, Geneva, CH
- 121 Richmond St. West, Suite 601, Toronto, ON M5H 2K1, CA
- Zühtüpaşa Mah. Bağdat Cad., Instanbul, Marmara 26/10 Kadıköy, TR
- 5 Rue Royale, Paris, 75008, FR
- Business categories
- Software
- Trading Platform
- Financial Services
- Other recorded names
- SmartTrade
- smartTrade Technologies
- Specialties
- Smart order routing
- Best execution
- Cross-asset trading
- Liquidity Management Software
- Aggregation
- Connectivity
- Dark pool
- Internalization and crossing
- Price distribuion
- FX eCommerce
- FX trading platform
- Fixed Income trading platform
- Big Data analytics
- Connectivity
- Trading user interface
- Distribution
- and Payments
- Profile identifies a recruitment agency
- No
- Reported total investment
- 3,150,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
smartTrade Technologies is a leading global provider of multi-asset electronic trading and payments platforms, helping customers achieve business growth through our cost-efficient, technologically advanced secure private SaaS end-to-end solutions. smartTrade in-house hosted solutions support Foreign Exchange, Fixed Income, Crypto and Derivatives asset classes with connectivity to 130+ liquidity providers, enabling…
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 201-500 employees |
| Headquarters | Aix en Provence |
| Organization type | Privately Held |
| Year founded | 1999 |
| Specialties | Smart order routingBest executionCross-asset tradingLiquidity Management SoftwareAggregationConnectivityDark poolInternalization and crossingPrice distribuionFX eCommerce |
| Open jobs on Jobsy | 1 |
| View page |
smartTrade Technologies is a software publisher specializing in the trading and finance sector. Its clients primarily include investment banks, stock exchanges, brokers, and pension funds. smartTrade enables real-time computerized management of financial flows among these different stakeholders.
Joining smartTrade means becoming a part of an innovative and international company with offices in Aix-en-Provence, London, Geneva, New York, Toronto, and Tokyo.
Skill development and career progression are top priorities at smartTrade, offering employees numerous opportunities for learning, advancement, and mobility. Sports and their values of teamwork, performance, and dynamism are integral to the company's culture.
Additionally, smartTrade is highly committed to continuously supporting various charitable and environmental initiatives.
We are looking for a Support Analyst to join its highly skilled team located at 121 Richmond Street West, Toronto M5H 2K1, ON.
Position Summary:
Banks are increasingly relying on smartTrade to help them solve their biggest challenges and increase loyalty, retention, acquisition, and revenue. As a Support Analyst, your main responsibility will be to provide technical oversight and help smartTrade internal teams, customers and partners be successful with TTS - Interbank Forex Platform. You will solve complex technical challenges such as diagnosing multiple data systems via multiple protocols, identifying and recommending solutions that can provide real-time decisions for many customers, and helping connect customers to all the products in the smartTrade. Your knowledge of databases, programming languages, and web technologies will enable you to provide a level of architectural oversight and technical solutions to achieve customer success. You will be the expert of our software and delivering standard methodologies to other internal groups at smartTrade.
Responsibilities include:
Assist clients in identifying issues with underlying our Forex Application
Investigate and manage trading problems
Monitoring the systems.
Thinking on your feet to address issues ranging from missing trades to exchange connectivity problems to system outages.
Proactively preventing future problems by coming up with both tactical and strategic solutions.
Assist with identification of software bugs and work with internal teams to resolve the issues
Perform regression testing of the full range of products and features on our platform
Resolve technical problems or business workflow issues during initial client communication
Benefits :
Language : English
Permanent position
Flexible working options and a hybrid office culture (3 days/week required), fostering a modern and adaptable work environment.
76 800 CAD base salary + bonus plan.
Robust employer-matched pension scheme to support your long-term financial security
Comprehensive health insurance (medical, dental, vision) to ensure your well-being
Generous holiday allowance plus local bank holidays, promoting work-life balanced
Dedicated learning budget and structured development path designed to support your continuous professional growth and career progression.
Join a dynamic, collaborative, and internationally minded team that values innovation and mutual support.
Position Requirements:
Completion of a college program or diploma
Minimum 2-3 years technology or in a vendor company for banks.
Able to understand and work with SQL,Unix Shell / Bash Scripting
Independent, proactive and able to work with minimal supervision.
Experience with the FIX protocol and/or knowledge of the Java language (including Spring and Hibernate frameworks) is a plus.
Experience in electronic trading related projects is welcomed.
Experience with Monitoring Tools such as Zabbix /Grafana /Graylog
Knowledge with Network Infrastructure
Ability to learn quickly
Self-starter with strong work ethics, attention to detail, and superior problem-solving skills
Communication skills and a positive mind in order to efficiently communicate with clients.
Can effectively handle multiple projects in a fast-paced, changing environment.
Team player with ability to work with local and remote teams in different time zones
Strong verbal and written communication skills in English at a professional working level proficiency
Ability to communicate technical/product information to a non-technical audience
Good understanding of fundamental IT concepts: Java, TCP/IP, Linux/Unix,
Self-motivated with a proactive work ethic and consistently high output
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