Posted 18 months ago
Senior SW Engineer - Voice AI
@ hireVouch
Remote in Canada
Overview
hireVouch is hiring a Senior Software Engineer for a seed-stage Canadian GovTech startup building an AI voice agent that handles 911 and 311 calls. The role designs event-driven, real-time systems and audio-processing pipelines, and mentors the engineering team. The posting requires 4+ years of back-end or full-stack experience and NLP experience.
Responsibilities:
- Design event-driven, real-time, highly concurrent systems
- Build cloud-native architecture and CI/CD pipelines
- Integrate LLMs and select or fine-tune AI models
- Design and optimize audio-processing pipelines
- Guide architecture decisions, code reviews and mentoring
Requirements summary:
- 4+ years back-end or full-stack engineering experience
- Experience with event-driven, highly concurrent systems
- Experience with natural language processing
- Adaptable, resilient disposition for a startup
- Excellent command of English
Tools & skills
Source and dates
Source type not verified · cats
- Employer posting date
- 2025-05-09
- First seen by our source
- 2026-10-10
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Software development |
| Experience | 4+ years |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
hireVouch
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
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Full company description
Our Edge Hiring and retaining skilled talent is paramount for your company’s success. Finding the right people – who have the right skills and right personality fit – can be incredibly challenging in today’s job market. Here at hireVouch we can help you acquire the highest calibre candidates through the relationships we have formed over more than a decade. Our approach is an ethical one. Rather than use the often-employed aggressive methods typical of the recruitment industry, our focus is placed largely on referral-based networking. Getting it right really matters to us. Let us leverage our network of talent that has already been vouched for by leading professionals in the industry to help your business grow. Services Offered Contingency and Retained Search Here at hireVouch we focus on sourcing best-in-class candidates for rewarding positions in Canada and the US. We have extensive expertise in Contingency, Retained and Temporary placement, primarily within the IT sector. On-Site Search Assistance We have a trusted network of HR and search professionals who can provide on-site search services to help fulfill immediate needs as well as help train internal staff in finding the highest quality talent Company Marketing Strategy We know how competitive the job market can truly be and how important it is to have a strategy to attract talent. At hireVouch we have extensive expertise in helping companies better market themselves. We can provide the tools and knowledge that will assist you in making your business a highly attractive place to work. Developing a company marketing strategy is key to hiring the talent you need to grow.
- LinkedIn followers
- 68,412
- People associated on LinkedIn
- 7
- Reported office locations
- 215 Spadina Avenue, 4th Floor, Toronto, Ontario M5T 2C7, CA
- Other recorded names
- hireVouch
- Profile identifies a recruitment agency
- Yes
Our Edge Hiring and retaining skilled talent is paramount for your company’s success. Finding the right people – who have the right skills and right personality fit – can be incredibly challenging in today’s job market. Here at hireVouch we can help you acquire the highest calibre candidates through the relationships we have formed over more than a decade. Our approach is an ethical one. Rather than use the…
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 2-10 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 2016 |
| Open jobs on Jobsy | 175 |
| View page |
Senior Software Engineer, Voice AI
Your opportunity
Our client is a mission-driven, seed-stage startup modernizing emergency response communications, reducing 911 call wait times and improving public safety outcomes. It’s a Canadian corporation that operates with remote teams distributed across North America. Their core product is an AI-powered voice agent that autonomously handles incoming calls for government services, with an acute focus on public‑safety and city‑service hotlines.
The company is a freshly funded, mission-driven SaaS GovTech led by accomplished, repeat co-founders committed to impacting communities by relieving a critical bottleneck in emergency response communications. The leadership team brings decades of startup experience, multiple exits through both IPO and M&A, and relevant tours of duty in public service and research to the venture. As of May 2025, the company has approximately 10 team members total, and this hire will take the engineering team from 4 to 5 software engineers. The rest of the team serves in sales/go-to-market, operations and leadership roles.
The platform utilizes commercially available and open-source models to provide a sophisticated voice agent capable of triaging 911 calls, automating routine and non-emergent 911 calls, and handling 311 and government service calls. The company differentiates itself from the competitive landscape by focusing exclusively on 911/311 calls and integrating with existing emergency call‑center and dispatch workflows.
R&D is organized into a single cross-functional delivery team led by the co-founder and CTO. Following the close of their seed round, the company is investing in their product velocity and is seeking a senior software engineer to join their budding engineering team.
Key responsibilities
Software architecture and engineering: Design and implement event‑driven, real‑time, highly concurrent systems leveraging advanced concurrency patterns (e.g., actor model, goroutines), asynchronous messaging, and performance optimizations to ensure low‑latency, high‑throughput and fault‑tolerance
Systems architecture and engineering: Collaborate on cloud‑native architecture, infrastructure as code, CI/CD pipelines, autoscaling and load‑balancing strategies, security best practices, and observability efforts
AI platform engineering: Integrate LLMs and other emerging AI technologies, select and potentially fine‑tune models, orchestrate deployments, and monitor performance
Audio processing: Design, implement, and optimize audio‑processing pipelines for capabilities such as speech‑to‑text, text‑to‑speech, voice‑activity detection, endpointing, noise filtering, and emotion detection
Technical leadership and mentoring: Guide architecture and design decisions, conduct code reviews, establish best practices, and coach team members to accelerate their technical growth while reinforcing a culture of continuous improvement
Tech stack
Back-end: Elixir (Phoenix, Membrane)
Database: PostgreSQL
Cloud provider: Azure
Machine Learning & AI services: OpenAI
Infrastructure as code / containerization: Terraform, Docker
Monitoring, alerting & observability: New Relic, incident.io
Your know-how
You have 4+ years of experience in back-end or full-stack software engineering
You have an adaptable, resilient disposition suited to a dynamic startup environment
You have experience designing and implementing event-driven, highly concurrent systems
You have experience with natural language processing (NLP)
You have a contagious growth mindset and persistently seek opportunities to improve yourself, the team, products and processes in a scaling business
You have an excellent command of English
It’s a bonus if
You have an acute interest in building impact-oriented technology and saving lives with software
You have helped build or scale an enterprise SaaS venture
You have designed and operated highly concurrent, fault‑tolerant services using Elixir, Erlang, Go, or an equivalent language
You have developed and integrated voice‑AI or audio‑processing solutions in production
You have experience with telephony systems (PSTN, SIP protocols, PBX architectures)
You have experience with WebRTC technologies (peer-to-peer media streaming, signaling protocols, ICE/STUN/TURN for NAT traversal, data channels, and client-server integration)
You have experience with Vector databases and similarity search pipelines
Journal
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