Server - Carletto

Operating in the hospitality and restaurant industry for nearly 50 years, Gray Collection is an award-winning group of authentically local hotels and restaurants that offer travelers from around the world the experience of friendly luxury. Among our establishments are Maggie Oakes, Jacopo, Vieux-Port Steakhouse, Pincette, Bevo Bar+Pizzeria, Restaurant Gaspar, Terrasse le Perché, Terrasse William Gray, and Terrasse sur l’Auberge.

Carletto is the latest restaurant from Gray Collection, bringing the elegance and warmth of Italy to Ottawa. Inspired by traditional Italian gatherings and the simple pleasure of good food, the restaurant blends authentic cuisine with a contemporary spirit. Featuring fresh pasta, wood-fired pizzas, and carefully selected ingredients, each dish celebrates sharing and generosity.

The Server provides attentive and efficient food and beverage service while ensuring a positive and seamless dining experience. They follow service standards, interact with guests, and support overall dining room operations. The main responsibilities include but are not limited to:

RESPONSABILITIES

• Set up the dining room before service begins
• Greet guests and provide friendly, professional service
• Present menus, advise guests, and take orders accurately
• Enter orders into the POS system
• Serve food and beverages according to established standards
• Check in regularly with guests to ensure satisfaction
• Respond to guest requests and resolve concerns promptly
• Process billing and payments accurately
• Maintain cleanliness and organization of the dining room, service areas, and restrooms
• Clear and reset tables efficiently
• Collaborate with kitchen, bar, and team members to ensure smooth service
• Follow health, safety, and sanitation standards
• Maintain a professional appearance and attitude at all times

QUALIFICATIONS

• Minimum of one (1) year experience in food service
• Excellent customer service skills
• Strong interest in teamwork
• Ability to work under pressure
• Good organizational skills
• Flexible schedule with availability on evenings, weekends and holidays
• Excellent oral and written communication skills in English and French
• Valid work permit required

BENEFITS:

• Group insurance plan with telemedecine
• Group RRSP and DPSP (Deferred Profit Sharing Plan)
• 50% employee discount at all of our establishments for the employee and up to 3 guests
• Discounts with our business partners (transportation, wellness, leisure)
• Company culture that values employees
• Employee recognition events
• Growing company with opportunities for career development and personal growth

We thank you for your interest. Only individuals selected to be interviewed will be contacted.

In this document, we have made an effort to use neutral language suitable for all individuals, regardless of gender. However, certain terms, job titles, and sentence structures may require us to use the masculine form as a neutral gender. We wish to inform you of this. As we prioritize an inclusive work environment, we welcome all individuals, regardless of gender, to apply.