Posted yesterday
Service Advisor
@ Northern Roads Auto Group
Mississauga, Ontario
Overview
Northern Roads Auto Group is hiring a full-time Service Advisor at Mississauga Kia. The role verifies warranty coverage, writes estimates and repair orders, and keeps customers informed. The posting lists a salary of $70,000 to $110,000 and an open Monday to Saturday availability.
Responsibilities:
- Verify warranty and service contract coverage
- Prepare estimates and repair orders
- Explain repairs and obtain customer approval
- Arrange towing and temporary transportation
- Record problems and corrective actions
Requirements summary:
- 1 to 2 years in a customer service role
- Excellent customer service and up-selling skills
- Strong communication and organization
- Valid G driver's licence and clean driver's abstract
- DMS experience a plus
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-11-06
- First seen by our source
- 2026-11-07
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Schedule | day, weekends |
| Travel | air: none · ground: none |
| Work setting | Store, Vehicle |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Driver’s licence | required |
| Background checks | driving record |
| Perks mentioned | Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Northern Roads Auto Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Drive to New Horizons
Full company description
At Northern Roads Auto Group, we’ve been operating successful family businesses over the last 40+ years in the heart of the Niagara region. Most recently, we’re excited to be building one of Canada’s largest state of the art Kia dealership with a focus on electrification with Canada’s first EV Canopy with 12 charging stations in the heart of the new Niagara Auto Mall. We are proud to be one of the first Kia Dealers in Canada, a multi-Kia President’s Award winning store . We added our second Kia franchise Lindsay Kia in October 2023 and most recently acquired Belleville Chrysler Dodge Jeep Ram and Quinte Window Tint in April 2024. We believe that interaction is more than just a transaction; it is the feeling you experience when you work with people you know and trust. Northern Roads has founded its principles on some very simple values that we've learned from our family over the years. It's about treating people with respect and kindness. In return, you create trusted relationships and lifelong bonds. It is this sense of kinship that comes from being a small family-run auto group that we take pride in every day. Northern Roads Auto Group is more than just a business, a collection of dealerships or rooftops, it’s a place where our family has the privilege to serve yours. We are not here merely to sell cars; we are here to create meaningful experiences with our customers, interacting in a very special way – the way business should be conducted between friends, for friends.
- LinkedIn followers
- 636
- People associated on LinkedIn
- 13
- Reported office locations
- 7818 Oakwood Dr, Niagara Falls, Ontario L2G 0J6, CA
- 7818 Oakwood Drive, Niagara Falls, ON L2G 0J6, CA
- 2959 ON-35, Lindsay, ON K9V 4R4, CA
- Business categories
- Franchise
- Retail
- Automotive
- Other recorded names
- Northern Roads Auto Group
- Specialties
- automotivesales
- automotiveservice
- vehicleservice
- vehiclesales
- franchise
- automotive
- and retailsales
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
At Northern Roads Auto Group, we’ve been operating successful family businesses over the last 40+ years in the heart of the Niagara region. Most recently, we’re excited to be building one of Canada’s largest state of the art Kia dealership with a focus on electrification with Canada’s first EV Canopy with 12 charging stations in the heart of the new Niagara Auto Mall. We are proud to be one of the first Kia Dealers…
| Field | Value |
|---|---|
| Industry | Retail Motor Vehicles |
| Company size | 51-200 employees |
| Headquarters | Niagara Falls, Ontario |
| Organization type | Privately Held |
| Year founded | 2023 |
| Specialties | automotivesalesautomotiveservicevehicleservicevehiclesalesfranchiseautomotiveand retailsales |
| Open jobs on Jobsy | 13 |
| View page |
Mississauga Kia has been newly acquired by Northern Roads Auto Group Inc.
Location: Mississauga Kia
Availability: Open - Monday to Saturday
Compensation: $70,000-$110,000
You’ll love your position as an Service Advisor:
- Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develop estimates by costing materials, supplies, and labour and calculating customer's payments.
- Prepare repair orders by describing symptoms, and causes discovered, as well as services required.
- Obtain approval signatures and enter RO's into service database system.
- Maintain customer rapport by explaining estimates, expected return of vehicle and obtain customer's approval of estimates.
- Obtain and provide contact telephone numbers, answer questions and concerns and arranging towing and temporary transportation.
- Maintain accurate records by recording problems and corrective actions planned.
- Stay up to date on industry trends, manufacturers information, etc.
- Other duties as assigned.
We’d love to hear from you, if:
- Excellent customer service skills and the ability to up-sell!
- A growth mindset and a hunger to excel.
- Minimum 1 - 2 years in a customer service role.
- Previous Service Advisor experience is an asset.
- Strong communication, organization and attention to detail.
- Technically savvy and previous DMS experience is a plus.
- Valid G Drivers License and a clean driver's abstract.
When you join Northern Roads, you’ll enjoy:
- Trusted relationships – We’re a work family and you’ll become a part of the team.
- Many employee engagement activities – We want you to want to come into work every day.
- Employee Health and Wellness Initiatives – We truly care about your well-being.
- Career path planning and training – We want you to succeed and grow alongside us.
- There are plenty of other perks and incentives, you’ll have to join us to find out more!
More About Us:
Northern Roads Auto Group is a growing, family-owned automotive group with over 40 years of industry experience and deep roots in Ontario. Built on a foundation of integrity, innovation, and community, we are committed to delivering exceptional customer and employee experiences.
As one of Canada's early Kia dealer groups and a multi-time Kia President's Award winner, our growing portfolio includes Cardinal Kia, Lindsay Kia (2023), Belleville Chrysler Dodge Jeep RAM FIAT (2024), Fort Erie Toyota (2025), and Mississauga Kia (2026).
At Northern Roads, we believe our people drive our success. We are proud to offer opportunities for growth, development, and career advancement as we continue to expand.
Accessibility & Accommodations:
Northern Roads Auto Group is committed to an inclusive, accessible recruitment process. Accommodations are available throughout all stages of recruitment in accordance with the Ontario Human Rights Code and AODA. For assistance, please contact [email protected].
We thank all applicants for their interest. Only candidates selected for an interview will be contacted.
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