Posted 2 months ago
Service Advisor
@ Pfaff Subaru
Guelph, Ontario
Overview
Pfaff Subaru is hiring a full-time Service Advisor in Guelph, Ontario, reporting to the Service Manager. The role handles customer service requests in person and by phone, opens and invoices work orders, and gives repair quotes and status updates. The posting states a $65,000 to $98,000 earning potential including performance bonus, health benefits, and a 2+ year automotive service advisor experience requirement.
Responsibilities:
- Assist in-person and phone customers with service requirements
- Schedule service appointments and open work orders
- Invoice work orders and accept customer payments
- Provide repair quotes and vehicle status updates
Requirements summary:
- 2+ years as a Service Advisor in the automotive field
- CDK software experience
- Aptitude for numbers
- Proficiency in Microsoft Office and Outlook
- Valid driver's licence and clean driver's abstract
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-09-03
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Driver’s licence | required |
| Background checks | driving record |
| Perks mentioned | Performance bonus, Stock or equity |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Pfaff Subaru
| Field | Value |
|---|---|
| Open jobs on Jobsy | 5 |
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Pfaff Subaru, Guelph, ON N1K 0A4At Pfaff Subaru, we're a passionate team dedicated to delivering outstanding automotive experiences. We are searching for a customer service driven individual to work alongside our team as a Service Advisor. Our dealership hasbeen recognized by Automotive News Canada as a Best Dealership to Work for FOUR consecutive years in a row. This reflects our strong culture and leadership!
You will provide top-notch customer service, develop an understanding on the repair process, and handle all customer inquiries or complaints. If you have strong problem-solving, superb communication skills, and a commitment to customer satisfaction, apply now and become an essential part of our team!
Duties and Responsibilities
Assists all customers (in-person and over the phone) with service requirements ensuring optimum customer service.
Responds to customer’s inquiries in a timely and accurate manner according to the policy of the dealership.
Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
Creates/opens work orders for new customers and service; closes orders as appropriate.
Invoices work orders and accepts payments from customers; submits reports and receipts to accounting.
Provides quotes or estimates to customers regarding service needed.
Advises customers of current status of their vehicle as well as any additional work that may be required.
Performs other duties as required by the Service Manager to ensure the successful operation of the dealership.
Skills and Qualifications
2+ years of experience as Service Advisor in automotive field
CDK software experience.
Aptitude for numbers.
Proficient with computer environments including Microsoft Office, Internet Explorer, Outlook
Excellent interpersonal, communication, and customer service skills
Ability to work cohesively with employees and managers as part of a team.
Ability to work efficiently and effectively under pressure with simultaneous deadlines.
Valid Driver’s License and a clean driver’s abstract.
The Rewards:
Competitive Compensation - Earning potential: $65,000 - $98,000 includes performance based bonus
Health Benefits – full-time employees have access to health, dental, long-term disability and life insurance.
Track Days and Team/Store Events - aligned with one of core values, Have Fun! we have annual track days and store events to bring everyone together
Growth Potential – we want to support your success! We provide access to opportunities for growth in both Canada and the U.S.
Stock Purchase Program - employees can purchase the Lithia & Driveway stock (NYSE: LAD) at a discount.
Vacancy: This is an additional role.
Schedule: Times vary, 8 hour shifts, full-time
Location: Onsite in Guelph, Ontario
Reports to: Service Manager
We thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants, only those selected for an interview will be contacted.
Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process
Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.
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