Posted 2 months ago
Service Advisor
@ Supertech Auto Group
Victoria, British Columbia
Overview
Supertech Auto Group is hiring a full-time Service Advisor in Victoria, BC, to be the customer-facing lead of its auto repair shop. The role covers greeting customers, recommending services, preparing estimates and work orders, and coordinating with technicians and parts staff. Pay is a competitive base salary plus commission and bonus opportunities.
Responsibilities:
- Greet customers and assess vehicle service needs
- Recommend additional services based on inspections
- Prepare accurate service estimates and work orders
- Coordinate workflow between customers, technicians and parts staff
- Follow up on approvals, status updates and satisfaction
Requirements summary:
- Automotive service advisor, customer service or sales experience preferred
- Strong sales skills and customer service focus
- Excellent communication and problem-solving abilities
- Highly organized with strong attention to detail
- Familiarity with automotive repair processes and service software is an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-09-02
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Store, Vehicle |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Perks mentioned | Performance bonus, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Supertech Auto Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
The Right Fix, Right Now
Full company description
Supertech Auto Repair is a leading parent company overseeing a diverse range of automotive businesses. With a commitment to excellence, we offer comprehensive services to meet all your automotive needs. From general automotive repairs to specialized diesel truck maintenance and repairs, our skilled technicians ensure top-notch service and reliable solutions. We excel in engine diagnostics and tuning, transmission servicing, and brake system maintenance. With expertise in electrical systems, suspension, and steering repairs, we provide comprehensive care for your vehicle. Our commitment to customer satisfaction, advanced diagnostics, and a wide range of services makes Supertech Auto Group the trusted choice for all your automotive needs.
- LinkedIn followers
- 42
- People associated on LinkedIn
- 6
- Reported office locations
- 4319 Boban Dr, Nanaimo, Nanaimo, BC V9T 5V9, CA
- 894 Marine Dr, North Vancouver, North Vancouver, BC V7P 1R9, CA
- 27539 31 Ave, Aldergrove, BC V4W 3L4, CA
- 5672 production way, Langley, BC V3A 4N4, CA
- 2210 Wilgress Rd, Nanaimo, British Columbia V9S 4N4, CA
- 677 Burnside Rd E, Victoria, British Columbia V8T 2X9, CA
- Other recorded names
- Supertech Auto Group
- SuperTech Auto Repair
- Profile identifies a recruitment agency
- No
Supertech Auto Repair is a leading parent company overseeing a diverse range of automotive businesses. With a commitment to excellence, we offer comprehensive services to meet all your automotive needs. From general automotive repairs to specialized diesel truck maintenance and repairs, our skilled technicians ensure top-notch service and reliable solutions. We excel in engine diagnostics and tuning, transmission…
| Field | Value |
|---|---|
| Industry | Vehicle Repair and Maintenance |
| Company size | 51-200 employees |
| Headquarters | Nanaimo, BC |
| Organization type | Privately Held |
| Year founded | 2011 |
| Open jobs on Jobsy | 6 |
| View page |
About Us:
At SuperTech Auto Repair, we're committed to delivering world-class automotive service through honesty, expertise, and exceptional customer care. As one of Western Canada's fastest-growing independent repair companies, we're looking for an energetic and customer-focused Service Advisor to join our team.
Position Overview:
The Service Advisor is the face of our business and plays a critical role in delivering an exceptional customer experience. You'll build lasting relationships with customers, guide them through the repair process, and help them make informed decisions about their vehicle's maintenance and repair needs.
We're looking for someone who is positive, organized, and passionate about helping people. The ideal candidate is a strong communicator who thrives in a fast-paced environment, pays close attention to detail, and enjoys working as part of a collaborative team. Success in this role comes from building trust, providing outstanding service, and creating a seamless experience for every customer who walks through our doors.
Key Responsibilities:
- Greet customers warmly, build trust, and assess their vehicle service needs.
- Recommend additional services based on inspections and maintenance needs to maximize sales opportunities.
- Communicate clearly and professionally with customers throughout the service process.
- Prepare accurate service estimates and work orders.
- Coordinate workflow between customers, technicians, and parts staff to ensure efficient service delivery.
- Follow up with customers on approvals, service status updates, and post-service satisfaction.
- Maintain high standards of organization, accuracy, and professionalism.
- Help drive shop performance KPIs including car count, ARO (average repair order), and closing ratio.
Qualifications:
- Previous experience as a Service Advisor, Customer Service Representative, or Sales Consultant in the automotive industry (preferred).
- Strong sales skills and customer service focus.
- Excellent communication and problem-solving abilities.
- Ability to work in a fast-paced, team-oriented environment.
- Highly organized with a strong attention to detail.
- Familiarity with automotive repair processes and service management software (an asset).
What We Offer:
- Competitive base salary plus commission/bonus opportunities.
- Career growth opportunities within a rapidly expanding company.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Ongoing training and professional development support.
- A positive, high-energy work environment where your contribution is valued.
Ready to Take the Next Step in Your Career?
If you're a motivated professional who takes pride in delivering exceptional customer service, building strong relationships, and being part of a high-performing team, we'd love to hear from you.
Join SuperTech Auto Repair and become part of a growing company that values its people, invests in their success, and is committed to delivering world-class service, one vehicle at a time.
Apply today and start building your future with SuperTech!
Location: 677 Burnside Rd. Victoria BC
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