Posted 25 days ago
Service Advisor - Sterling Honda
@ AutoCanada Inc.
Hamilton, Ontario
Overview
AutoCanada Inc. is hiring a full-time Service Advisor at Sterling Honda in Hamilton, ON, for an immediate start. The role welcomes customers, diagnoses and estimates repairs, writes repair orders and connects customers with technicians. A minimum of two years of dealership Service Advisor experience is required.
Responsibilities:
- Welcome customers and discuss their vehicle needs
- Estimate cost and time for repairs
- Prepare repair orders detailing vehicle problems
- Connect customers with the right technician
- Test-drive vehicles to confirm repairs
Requirements summary:
- Minimum 2 years dealership Service Advisor experience
- Automotive knowledge
- Proven exceptional customer experience
- Strong communication and interpersonal skills
- Ability to stay calm and thrive in a fast-paced environment
- CDK experience is an asset
Tools & skills
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-10-16
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-11-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Store, Vehicle |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
AutoCanada Inc.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
AutoCanada’s Canadian Operations segment operates 64 franchised dealerships across multiple provinces, along with three independent used-vehicle dealerships and 16 stand-alone collision centres within its group of 32 collision centres. In 2024, the Canadian dealerships sold approximately 85,000 new and used retail vehicles, with the collision centres providing opportunities to retain customers at every touchpoint within the automotive ecosystem. AutoCanada’s U.S. Operations segment, operating as Leader Automotive Group, includes 13 franchised dealerships in Illinois, offering a full range of new and pre-owned vehicles along with complementary automotive services tailored to the regional market. Join the ride! www.autocan.ca/ac-careers
- LinkedIn followers
- 40,867
- People associated on LinkedIn
- 1,961
- Reported office locations
- 15511 123 Avenue NW, 200, Edmonton, Alberta T5V 0C3, CA
- Business categories
- Automotive
- Other recorded names
- AutoCanada Inc.
- AutoCanada
- Specialties
- Vehicle Sales
- Customer Service
- Automotive Parts and Service
- Community
- Autobody
- Collision Repair
- Automotive
- and Vehicle Repair
- Profile identifies a recruitment agency
- No
- Reported total investment
- 3,010,663,058
Currency and observation date were not supplied; this is not a current valuation or a funding round.
AutoCanada’s Canadian Operations segment operates 64 franchised dealerships across multiple provinces, along with three independent used-vehicle dealerships and 16 stand-alone collision centres within its group of 32 collision centres. In 2024, the Canadian dealerships sold approximately 85,000 new and used retail vehicles, with the collision centres providing opportunities to retain customers at every touchpoint…
| Field | Value |
|---|---|
| Industry | Motor Vehicle Manufacturing |
| Company size | 5,001-10,000 employees |
| Headquarters | Edmonton, Alberta |
| Organization type | Public Company |
| Year founded | 2006 |
| Specialties | Vehicle SalesCustomer ServiceAutomotive Parts and ServiceCommunityAutobodyCollision RepairAutomotiveand Vehicle Repair |
| Open jobs on Jobsy | 181 |
| View page |
Join the ride!
Position: Service Advisor
Dealership: Sterling Honda
Location: Hamilton, ON
Classification: Full-Time, Immediate Hire
Sterling Honda is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.
Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.
Your area of focus.
We are looking foran experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership.
What drives your day-to-day?
- Estimating the cost and time needed for a wide range of repairs.
- Welcoming customers and discussing their needs
- Answering customer inquiries, either in person or on the phone
- Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.
- Prepare repair orders by detailing the vehicle’s problems or symptoms.
- Connecting customers to the right auto technician
- Test-driving vehicles to confirm the customers’ vehicle is repaired as needed.
- Maintaining automotive records by keeping track of problems and corrective actions
What are the must-haves…
- Minimum of 2-year dealership experience in a Service Advisor role required
- CDK experience is an asset
- Automotive knowledge
- Proven ability to provide an exceptional customer experience
- Ability to set and achieve targeted goals
- Ability to thrive in a fast-paced environment with many priorities
- Demonstrated communication and interpersonal skills
- Must be able to remain calm when customers and/or situations are not
- Organization and follow-up skills
- Experience and desire to work with technology
The Perks.
- Competitive Compensation and Benefits Package
- Employee Vehicle Purchase & Service Plans
- Employee and Family Assistance Programs
- Company-wide appreciation events and contests throughout the calendar year
- Professional development and the opportunity to grow your career
And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.
Can you picture yourself here already?
We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.
If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.
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