Posted 4 months ago
Service Advisor - Sudbury
@ 401 Auto
Greater Sudbury, Ontario
Overview
401 Auto is hiring a Service Advisor in Sudbury, Ontario, a full-time customer-facing role at a dealership service department. The advisor greets customers, diagnoses symptoms, writes estimates and repair orders, and keeps customers informed through pick-up. The posting states $50,000 to $75,000 per year, a minimum of 1 to 2 years of customer service experience, a valid G driver's licence, and flexible hours including Saturdays.
Pay:
$50,000–$75,000 a year
Responsibilities:
- Greet customers and diagnose vehicle symptoms
- Prepare estimates and repair orders
- Verify warranty and service contract coverage
- Explain estimates and keep customers informed
- Maintain accurate service records
Requirements summary:
- One to two years in a customer service role
- Excellent customer service skills
- Auto experience considered an asset
- Valid G driver's licence
- Flexible hours including Saturdays
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-07-15
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Schedule | day, weekends |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Driver’s licence | required |
| Perks mentioned | Performance bonus, Employee discount, Wellness, Transit support, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
401 Auto
| Field | Value |
|---|---|
| Open jobs on Jobsy | 135 |
Now Hiring: Customer-Focused Service Advisor – Be the Friendly Face of Our Service Department & Drive an Exceptional Experience Every Visit!
Be the Voice of Confidence – Guide Customers Through a 5-Star Service Experience!
We’re looking for a customer-focused, organized, and energetic Service Advisor to join our dynamic dealership team! As the first point of contact for service customers, you’ll play a key role in delivering a smooth, professional, and friendly experience from check-in to pick-up.
Location: Sudbury ON
Compensation: $50,000-$75,000 per year
What You Will Be Doing:
- Ascertain auto services by listening to customer's description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
- Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
- Develop estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
- Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
- Maintain accurate records by recording problems and corrective actions planned
- Update job knowledge by participating in educational opportunities; reading manufacturers' publications
- Other duties as assigned
What You Bring to the Table:
- Excellent customer service skills
- Minimum 1 - 2 years in a customer service role
- Auto experience considered an asset
- Valid G Drivers License
- Able to work flexible hours within our business hours including Saturdays
So why work for us?
- The 401 Group of Companies is privately owned and 100% Canadian
- 40+ State-of-the-art facilities including a "Google-like" call centre and an 80,000 sq. ft. centralized service "Hub"
- A fun, fast-paced, and high-energy work environment with exciting initiatives and rewarding perks.
- Personalized coaching, mentoring, and training focused on both individual growth and team success.
- Empowering you to grow with meaningful career path planning and advancement opportunities.
- Health & wellness benefit enrollment opportunities
- Employee referral bonus opportunities
- Enjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop.
- Perkopolis Enrollment
- On-site Parking
The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and services. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Subaru, Honda, Nissan, Toyota, Chrysler, Jeep, Dodge, Ram, Buick, GMC, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.
If you have a growth mindset like us, we'd love to see your resume and have a conversation. The opportunities at the 401 Group of Companies are endless!
This posting reflects a current and active opening.
Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, 226-535-9077 or [email protected]
We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.
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