Posted 19 days ago
Service Advisor Team Lead
@ Wood Automotive Group
Calgary, Alberta
SIGNALS
Overview
Wood Automotive Group is hiring a full-time Service Advisor Team Leader at Advantage Ford to coach and support its Service Advisors while still handling some active service advising. The role requires at least three years of service advising experience with a proven sales track record, a driver's licence and a clean driver's abstract. The posting offers a pension plan with employer contributions and an Employee Assistance Program.
Responsibilities:
- Support service advisors in daily activities
- Resolve customer issues at the front line
- Coach service advisors on processes and adherence
- Review workflow and recommend changes
- Explain repairs to customers and advisors
Requirements summary:
- Minimum 3 years of service advising experience
- Proven track record in sales and advisor KPIs
- Leadership and training experience an asset
- Valid driver's licence and clean driver's abstract
Tools & skills
Benefits mentioned
Retirement planEmployee assistanceWellness
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-10-26
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Store, Vehicle |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Driver’s licence | required |
| Background checks | driving record |
| Perks mentioned | Retirement plan, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Wood Automotive Group
| Field | Value |
|---|---|
| Open jobs on Jobsy | 7 |
Job description
The Wood Automotive Group, one of Alberta's largest automobile retailers for over 42 years, is offering an exciting opportunity for a Service Advisor Team Leader to join their team at Advantage Ford!
The Wood team believes that its people are its greatest asset. We provide our employees with competitive salaries and careers that grow with them. As a group with 8 dealerships, a collision repair centre and an online pre-owned sales lot, we believe our success and growth is built on the drive and dedication of our people. If you’ve got what it takes to be a natural leader, trainer and coach with a proven track record in the automotive industry than this is your opportunity to join us.
About The Role
The Service Advisor Team Leader will be a highly driven, creative leader who can achieve and maintain team synergy through engaging and motivating teams, while exceeding targets. Along with Service Advising, this individual will have a thorough understanding of the Service department and knowledge of the customer survey process with the ability to multitask and train. We are seeking someone with a minimum three-year service advising experience and approving track record of success on advisor KPI’s. This is a leadership/coaching position, responsible for the success of the service Service Advisors. It also involves some active service advisory duty.
Responsibilities (include But Are Not Limited To)
Are you the kind of person who wants to make a difference in their community, and build a solid career with a growing organization? Consider joining Wood Automotive Group. For nearly 43 years, we have worked hard providing unparalleled customer service, competitive pricing and quality products. Committed to education and community, we are proud sponsors of many organizations such as: the SAIT Automotive Business Administration program, KidSport, the PREP program, The Salvation Army, the SSUBI ("Hope") Foundation and the Shaw Charity Classic.
We thank all candidates for their interest. Only those selected for interviews will be contacted.
APPLY NOW
Apply with Indeed
The Wood team believes that its people are its greatest asset. We provide our employees with competitive salaries and careers that grow with them. As a group with 8 dealerships, a collision repair centre and an online pre-owned sales lot, we believe our success and growth is built on the drive and dedication of our people. If you’ve got what it takes to be a natural leader, trainer and coach with a proven track record in the automotive industry than this is your opportunity to join us.
About The Role
The Service Advisor Team Leader will be a highly driven, creative leader who can achieve and maintain team synergy through engaging and motivating teams, while exceeding targets. Along with Service Advising, this individual will have a thorough understanding of the Service department and knowledge of the customer survey process with the ability to multitask and train. We are seeking someone with a minimum three-year service advising experience and approving track record of success on advisor KPI’s. This is a leadership/coaching position, responsible for the success of the service Service Advisors. It also involves some active service advisory duty.
Responsibilities (include But Are Not Limited To)
- Supporting all Service Advisors in all day to day activities
- Front line client resolutions
- Coaching Service Advisors on processes and adherence
- Strong customer service
- Periodically review status of work flow and make changes or recommendations.
- Communicate with and support other areas of the Service department.
- Explain repairs to customers and Service Advisors as required
- Minimum 3 years of Advising experience with a proven track record in sales
- Leadership and training experience is an asset
- Drivers license and clean drivers abstract
- Exceptional benefits package
- Pension Plan with employer contributions – free money!
- Employee Assistance Program including, Financial Advisory Services, Nutritional Counselling, Legal Advisory Services, Counselling Services, fitness program, and more!
- Corporate rates at YMCA and Goodlife Fitness
- Group social events and company perks.
Are you the kind of person who wants to make a difference in their community, and build a solid career with a growing organization? Consider joining Wood Automotive Group. For nearly 43 years, we have worked hard providing unparalleled customer service, competitive pricing and quality products. Committed to education and community, we are proud sponsors of many organizations such as: the SAIT Automotive Business Administration program, KidSport, the PREP program, The Salvation Army, the SSUBI ("Hope") Foundation and the Shaw Charity Classic.
We thank all candidates for their interest. Only those selected for interviews will be contacted.
APPLY NOW
Apply with Indeed
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