Posted 2 days ago
Service Agent - Bilingual
@ My Insurance Broker
Hamilton, Ontario
Overview
My Insurance Broker is hiring a bilingual part-time Service Agent in Hamilton, Ontario, to assist residents with government services such as health cards, driver's licences and vehicle registrations. The work covers in-person, phone and digital customer service, transaction processing and document verification. The posting states a salary of $20.00 to $22.00 per hour for 28 to 34 hours per week, with a permanent position and required flexibility across days, evenings and Saturdays.
Pay:
$20–$22 an hour
Responsibilities:
- Respond to public inquiries on health cards, driver's licences and vehicle registrations
- Process health card, driver's licence and vehicle registration transactions
- Verify documents and ensure accurate information per Service Ontario policies
- Assist customers in person, by phone and digitally
- Handle confidential and sensitive information
Requirements summary:
- College or university degree or comparable experience
- 1 to 2 years of customer service experience
- Experience handling cash transactions
- Fluent in English and French
- Proficient with computers and technology
- Flexible with days, evenings and Saturdays
Tools & skills
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-11-09
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 31 |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | Bachelor’s degree (preferred) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
My Insurance Broker
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
We are a family business that is 100% Canadian owned and operated. Established in August 2008, My Insurance Broker is now one of Ontario’s fastest growing online and community-dedicated brokerages. Today, we span across all of Southern Ontario. Richmond Hill and Toronto is home to our support centre, where we have developed powerful and trusting relationships with all of Canada’s largest insurance companies, including CAA, Aviva, and Intact. We have offices conveniently located across the GTA: Brampton, Mississauga, Richmond Hill and Toronto; we are also conveniently located in Windsor, Hamilton, Kitchener, and London. In order to better serve you, we are continuing to expand to communities near you. Better Pricing + Better Coverage + Better Service. Call or visit our website for more information on how you can start saving.
- LinkedIn followers
- 3,123
- People associated on LinkedIn
- 242
- Reported office locations
- 505 Highway 7 E, Suite 328, Richmond Hill, Ontario L3T 7T1, CA
- 163 Centennial Pkwy N, Hamilton, Ontario L8E 1H8, CA
- Business categories
- Life Insurance
- Insurance
- Health Insurance
- Auto Insurance
- Other recorded names
- My Insurance Broker
- Specialties
- Business Insurance
- Home Insurance
- Motorcycle Insurance
- Auto Insurance
- Travel Insurance
- Non-Standard
- Life Insurance
- Insurance Saving
- and Online Quoter
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
We are a family business that is 100% Canadian owned and operated. Established in August 2008, My Insurance Broker is now one of Ontario’s fastest growing online and community-dedicated brokerages. Today, we span across all of Southern Ontario. Richmond Hill and Toronto is home to our support centre, where we have developed powerful and trusting relationships with all of Canada’s largest insurance companies…
| Field | Value |
|---|---|
| Industry | Insurance |
| Company size | 51-200 employees |
| Headquarters | Richmond Hill, Ontario |
| Organization type | Privately Held |
| Year founded | 2008 |
| Specialties | Business InsuranceHome InsuranceMotorcycle InsuranceAuto InsuranceTravel InsuranceNon-StandardLife InsuranceInsurance Savingand Online Quoter |
| Open jobs on Jobsy | 7 |
| View page |
Job Title: Service Agent - Bilingual
Location: Part-Time (28-34 hours per week) / Permanent
Employment Type: 163 Centennial Parkway North, Hamilton, ON OR 411 Charlton Ave West, Hamilton, ON
Role Status: Immediate opening to fill an existing vacancy
Salary: $20.00 - $22.00 per hour
Who we are:
The Service Agent plays a vital role in delivering excellent customer service by assisting Ontario residents with a wide range of government services. This role ensures that residents can easily access government services, such as health cards, driver’s licenses, vehicle registrations, and more, in a timely and efficient manner. The Service Agent is expected to uphold the standards of professionalism, confidentiality, and service excellence, ensuring that the customer experience is seamless, accurate, and positive.
What you’ll be doing:
- Respond to inquiries from the public regarding a range of services including health cards, driver's licenses, vehicle registrations, and other government services.
- Assist customers in-person, by phone, and via digital platforms with questions related to Service Ontario processes.
- Process applications and transactions related to health card renewals, driver’s licenses, vehicle registrations, and other provincial services.
- Verify documents and ensure accurate information is provided in accordance with Service Ontario policies.
- Provide exceptional customer service, addressing inquiries and resolving issues in a professional and empathetic manner.
- Ensure compliance with all applicable regulations, policies, and procedures.
- Maintain a professional and approachable demeanor at all times.
- Handle confidential and sensitive information in accordance with privacy and security regulations.
- Perform other related tasks as required.
What we need you to bring:
- Minimum College or University level Degree/Undergraduates Degree or comparable experience.
- 1 - 2 years of customer service experience.
- Experience handling cash transactions.
- Excellent interpersonal, communication, and problem-solving skills.
- Proficient in computers/technology.
- An adaptable approach to work as position responsibilities will change to meet member/client requirements.
- A team approach to work is required as efforts are focused on team results.
- You must be flexible with regards to working various hours including days, evenings and Saturdays.
- Must be fluent in English AND French.
MIB Consumer Services Corp. is an equal opportunity employer committed to fostering an inclusive, respectful, and diverse workplace. We are committed to providing accommodation upon request for applicants and employees with disabilities, in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of our hiring process, please inform us and we will work with you to meet your needs.
Your application will be reviewed by a member of our recruitment team who will carefully assess your qualifications - never AI. We thank all candidates for their interest, however, only those selected for an interview will be contacted.
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