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Service and Support Representative

@ Procom

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Toronto, Ontario

$24.80–$31/hrContract
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Overview

Procom is hiring a Service and Support Representative on contract for its Professional Services client, a seasonal six-month role in Toronto. The work is moderating and engaging online community forums, supporting contributors and running engagement programs. The posting describes a hybrid arrangement with two days onsite in Toronto and a start as soon as possible.

Pay:

$24.80–$31 an hour

Responsibilities:

  • Interact with customers online in natural, transparent written communication
  • Develop and nurture relationships with contributors
  • Plan and execute community engagement programs
  • Moderate user-generated content per terms of use
  • Execute response plans on sensitive topics

Requirements summary:

  • Customer service background preferred
  • Passion for online communities and social media
  • Exceptional written and verbal communication in English or Canadian French
  • Ability to multitask and adapt to changing situations
  • Strong initiative with analytical and problem-solving abilities

Tools & skills

Social media platformsForum software
Source and dates

Employer career site / ATS feed · careerpage

Employer posting date
2026-11-06
First seen by our source
2026-11-06
Source record updated
2026-11-06

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
SeasonalYes
Travelair: none · ground: none
Work settingOffice, Home
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish, French

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Procom

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Full company description

Procom is one of North America’s leading staffing and contract workforce services providers. Successfully meeting the needs of Fortune 500 clients since 1978, we have 18 offices across North America, with over 12,500 skilled professionals currently on assignment. We are an award winning staffing firm. Discover more about our Best of Staffing award and what real clients and job seekers have to say about working with Procom by checking out our client and talent ratings on ClearlyRated. Procom has long been recognized as a market-leading source of high-performing services and solutions that transform how our clients acquire and manage the very best talent. Relying on the excellence of individuals to make a difference, we know that people matter. And we want to work with you. CNESST License: AP-2504746, AR-2504747, AP-2000583, AR-2000584

LinkedIn followers
195,312
People associated on LinkedIn
1,304
Reported office locations
  • 30 St Clair Ave W, Toronto, Ontario M4V 3A1, CA
  • 320 March Rd, 200, Ottawa, Ontario K2K 2E3, CA
  • 333 7 Ave SW, Suite 2100, Calgary, Alberta T2P 2Z1, CA
  • 10025 - 102A Avenue, Suite 1800, Edmonton, Alberta T5J 2Z2 , CA
  • 1021 W Hastings St, Suite 1100, Vancouver, British Columbia V6E 0C3, CA
  • 1280 Boulevard Lebourgneuf, 300, Québec, Quebec G2K 0H1, CA
  • 1130 Situs Court, Suite 216, Raleigh, North Carolina 27606 , US
Other recorded names
  • Procom
Specialties
  • Hybrid Statement of Work and Contractor Management Technology
Profile identifies a recruitment agency
Yes
View all jobs Website

Procom is one of North America’s leading staffing and contract workforce services providers. Successfully meeting the needs of Fortune 500 clients since 1978, we have 18 offices across North America, with over 12,500 skilled professionals currently on assignment. We are an award winning staffing firm. Discover more about our Best of Staffing award and what real clients and job seekers have to say about working with…

FieldValue
IndustryIT Services and IT Consulting
Company size201-500 employees
HeadquartersToronto, Ontario
Organization typePrivately Held
SpecialtiesHybrid Statement of Work and Contractor Management Technology
Open jobs on Jobsy234
LinkedInView page
Job description

Service and Support Representative:
On behalf of our Professional Services client, Procom is searching for a Service and Support Representative for a seasonal, 6 month contract role. This position is a hybrid position with 2 days onsite at our client’s Toronto office.

Service and Support Representative - Job Description:
The Seasonal Canada Community Engagement Specialist will support the Tax Canada Community Forums as part of the Community Engagement Team. This role involves monitoring daily activities on public forums and ensuring customer contributors receive the necessary care. Specialists will engage in online discussions, offer guidance, and work to improve overall engagement while nurturing relationships with top contributors.

Service and Support Representative - Responsibilities:
• Interact with customers online using unscripted, natural, and transparent written communication
• Be a role model in all online interactions and ensure accurate representation of the brand
• Use exceptional soft skills to acknowledge and empathize with customers
• Develop and nurture relationships with contributors, encouraging community participation
• Plan and execute programs designed to increase community engagement
• Moderate user-generated content in line with terms of use policies
• Execute response plans on sensitive, controversial topics
• Collect data and collaborate with internal stakeholders regarding emerging issues

Service and Support Representative - Mandatory Skills:
• Customer service background preferred
• Passion for online communities, forums, and social media
• Experience interacting with influential users and a broad user base
• Understanding of community principles, platforms, and etiquette
• Exceptional written and verbal communication skills in English or Canadian French
• Ability to multitask and adapt to changing situations
• Strong initiative with analytical and problem-solving abilities

Service and Support Representative – Nice-to-Have Skills:
• Experience in a similar role within a tech company
• Knowledge of Tax software
• Bilingual proficiency in both English and Canadian French
• Previous experience in a remote or hybrid work environment
• Familiarity with data analytics tools

Service and Support Representative – Assignment Length:
This is a seasonal, 6 month contract position.

Service and Support Representative - Start Date:
ASAP.

Service and Support Representative - Assignment Location:
Toronto, Ontario, Canada. Hybrid with 3 days in office.

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