Posted yesterday
Service Contract Manager
@ Thermo King Eastern Canada
Toronto, Ontario
Overview
Thermo King Eastern Canada is hiring a Service Contract Manager to administer and optimize service contracts for transport refrigeration customers. The role involves customer relationships, KPI reporting, contract billing and telematics-based scheduling. The posting asks for 3-5 years of relevant experience and managing a team of direct reports.
Responsibilities:
- Act as primary interface between dealership and contract customers
- Oversee monthly contract billing and invoicing of contract units
- Develop KPIs, surveys and scorecards and report on fleet performance
- Ensure customer health and safety practices in their yards
- Troubleshoot escalated service desk problems
Requirements summary:
- 3-5 years of relevant experience in a similar role
- In-depth knowledge of transport refrigeration industry and equipment
- Experience managing a team of direct reports
- JHSC
- High school diploma
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-09
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | JHSC |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Thermo King Eastern Canada
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
Company Overview
Thermo King Eastern Canada is a trusted leader in mobile refrigeration services, specializing in the maintenance, repair, and installation of refrigeration units for trailers, containers, and mobile cooling systems. We offer reliable and efficient temperature control solutions to keep your cargo safe and at the right temperature. We are currently expanding our team and are looking for a Service Contract Manager to join us!
Job Overview
We are seeking an energetic and detail-oriented Service Contract Manager to lead the administration and optimization of service contracts within our organization. The Service Contract Manager will have an in-depth understanding of the transport refrigeration industry and the equipment. They will display extensive knowledge of our standards and practices, including product details and company services. The ideal candidate is an articulate, self-motivated individual who possesses strong organizational skills and will pay close attention to detail, along with excellent interpersonal skills to deal with people at all levels of the organization. The ideal candidate will thrive in a fast-paced environment, utilizing their expertise in ERP systems, sourcing, and negotiation to drive value and efficiency.
Responsibilities
- Act as a primary interface between the dealership and contract customers
- In-depth understanding of the transport refrigeration industry and the equipment
- Display extensive knowledge of our standards and practices, including product details and company services offered.
- Build and maintain customer relationships, ensuring that their expectations are exceeded daily.
- Develop KPIs, surveys, and scorecards to track performance against contracts and agreements.
- Prepare and present reports to Contract customers on KPI’s and fleet performance.
- Ensure our customer H&S practices are being followed in their yards.
- Maintain customer relationship sites such as ISN Networld.
- Oversee and ensure monthly contract billing is completed.
- Troubleshoot escalated service desk problems and present to management as required.
- Assist with invoicing of the contract units.
- Monitor and utilize telematics system to assist with scheduling and proactive solutions.
Skills
- Keen attention to detail and impeccable organizational skills
- A proactive drive to take on tasks and duties as assigned
- Excellent multi-tasking skills and ability to handle workload efficiently
- Solid prioritization and time management skills
- Ability to think critically both individually and in a team environment
- Excellent verbal and written communication skills as well as presentation skills
- Able to work independently with little supervision
Experience
- 3-5 years of relevant experience in similar role
- In-depth understanding of the transport refrigeration industry and the equipment
- Display extensive knowledge of our standards and practices, including product details and company services offered
- Managing a team of direct reports
- JHSC
Education
- High School Diploma
Journal
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