Posted 1 hour ago
Service Counter Administrator
@ Vistek
Toronto, Ontario
Responsibilities:
- Provide best in-class customer service to all customers and employees.
Requirements summary:
- Ability to troubleshoot technical issues with customers.
- Qualifications and Experience
- Minimum of 2 years’ experience in retail / customer service
- Experience as a front counter service representative
- Minimum of 1 year experience working in the Photography / Videography industry
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-11-10
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Vistek
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
The Visual Technology People
Full company description
For 40 years and counting, Vistek has been the choice of imaging professionals and enthusiasts. Vistek is much more than just a camera store, we are a photo and video solutions provider, carrying Canada's largest selection of photo and video accessories allowing our industry professionals to put together the right mix of products to suit your specific needs.
- LinkedIn followers
- 3,711
- People associated on LinkedIn
- 173
- Reported office locations
- 496 Queen Street East, Toronto, Ontario M5A 4G8, CA
- 5840 Mavis Road, Mississauga, ON L5V 3B7, CA
- 499 Bank Street, Ottawa, ON K2P 1Z2, CA
- 1231 10th Avenue SW, Calgary, AB T3C 0J3, CA
- 10569 109th Street NW, Edmonton, AB T5H 3B1, CA
- Business categories
- Electronics
- Retail
- Consumer Electronics & Appliances Stores
- Retail and wholesale
- Other recorded names
- Vistek
- Specialties
- PHOTO
- VIDEO
- PRINTERS
- INKS
- PAPER
- LIGHTING
- BACKGROUNDS
- GRIP
- DIGITAL BACKS
- MEDIUM FORMAT
- SEMINARS & EVENTS
- EQUIPMENT RENTALS
- COMMERCIAL SALES & SERVICE
- SERVICE AND REPAIRS
- LAB SERVICES
- and Production Video Solutions Group (PVSG)
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
For 40 years and counting, Vistek has been the choice of imaging professionals and enthusiasts. Vistek is much more than just a camera store, we are a photo and video solutions provider, carrying Canada's largest selection of photo and video accessories allowing our industry professionals to put together the right mix of products to suit your specific needs.
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 51-200 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 1977 |
| Specialties | PHOTOVIDEOPRINTERSINKSPAPERLIGHTINGBACKGROUNDSGRIPDIGITAL BACKSMEDIUM FORMAT |
| Open jobs on Jobsy | 2 |
| View page |
Principal Focus
The Service Counter Administrator assists customers by ensuring their needs are met concerning all repairs, and warranty service matters. The Service Counter Administrator greets all repairs customers and provides professional customer service to clients online, over the phone and in store.
Primary Responsibilities
- Provide best in-class customer service to all customers and employees.
- Regularly communicate with customers about service request status until the repair is complete (i.e. price estimates, ETA for repair requests, pick-up).
- Maintain up to date and efficient workflow of incoming and outgoing service orders.
- Processing vendor, manufacturer, and 3rd party warranty claims.
- Assist in keeping the department clean, organized, and safe.
- Perform DSLR sensor cleanings.
- Examining returns for damage and create condition reports.
- Coordinate with various departments within the organization to complete service requests.
Competencies
- Dedicated to customer service
- Multi-tasker
- Maintains professionalism in high pressure situations
- Self-starter, takes initiative to complete work and to improve ways of working
- Ability to troubleshoot technical issues with customers.
Qualifications and Experience
- Minimum of 2 years’ experience in retail / customer service
- Experience as a front counter service representative
- Excellent communication skills both written and verbal
- Minimum of 1 year experience working in the Photography / Videography industry
- Familiarity with retail systems such as inventory control and POS.
Vistek LTD proudly supports employment equity and diversity and encourages all qualified applicants to apply. All job applicants have the right to accommodation if required. We thank all applicants for their interest in this opportunity, but please note that only those candidates selected for an interview will be contacted.
*Not accepting phone calls or recruitment agencies, thank you for your understanding.
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