Posted 17 days ago
Service Delivery Manager
@ Cognizant
Vancouver, British Columbia
SIGNALS
Overview
Cognizant is hiring a Service Delivery Manager for its Cloud Infrastructure and Security team in Vancouver, BC, to oversee infrastructure and support services, meet SLAs and KPIs, and act as the main client contact. The role is hybrid, requiring 3 office days a week, with a base salary of $112,000 to $130,000 per year plus an eligible discretionary bonus.
Responsibilities:
- Gérer la prestation de services de bout en bout et le respect des ententes de niveau de service
- Agir comme principal point de contact auprès des clients et des parties prenantes
- Diriger la gestion des incidents, des problèmes et des escalades
- Assurer la gouvernance opérationnelle, les examens de service et la gestion des risques
- Coordonner les équipes interfonctionnelles et les ressources
Requirements summary:
- 7 ans et plus d'expérience en gestion des services TI (ITIL/ITSM)
- 5 ans et plus de gestion de la prestation de services, des ENS et des KPI
- Solides compétences en gestion de la clientèle et des parties prenantes
- Expérience de gestion d'équipes interfonctionnelles
- Excellentes aptitudes en communication, relations et présentation
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-10-28
- First seen by our source
- 2026-11-15
- Source record updated
- 2026-11-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Sales |
| Experience | 7+ years |
| Management experience | 5+ years |
| Hours per week | 40 (estimated) |
| Work setting | Office, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | ITIL Foundation, ITIL Managing Professional, PMP, ServiceNow certification |
| Perks mentioned | Performance bonus, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Cognizant
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.
- LinkedIn followers
- 9,028,531
- People associated on LinkedIn
- 354,087
- Reported office locations
- 300 Frank W Burr Blvd, Suite 600, Teaneck, New Jersey 07666, US
- Second Floor, Phoenix, Arizona 85029, US
- Thoraipakkam, Chennai, Tamil Nadu 600 096, IN
- 1 Kingdom Street, Paddington Central, London, W2 6BD, GB
- 3rd floor, Technopolis, Kakkanad, Kochi, Kerala 682 037, IN
- Soroksári út, 44., Budapest, Budapest 1095, HU
- 129 Church St, New Haven, CT 06510, US
- 15 William St, Melbourne, VIC 3000, AU
- 50 Boulevard Haussmann, Paris, IdF 75009, FR
- Via Monte di Pieta, 21, Milan, Lomb. 20121, IT
- Havenlaan 86C, Box 408, Brussels, Brussels Region 1000, BE
- 7301 Ohms Ln, Edina, MN 55439, US
- Anson Rd, Singapore, Singapore, SG
- 28 Margaret St, Sydney, NSW 2000, AU
- aleja Grunwaldzka 411, Gdansk, PM 80-309, PL
- 9655 Maroon Circle, Englewood, CO 80112, US
- Hardstrasse 201, Prime Tower office 18th floor, Zurich, 8005, CH
- St.-Martin-Straße 106, Munich, BY 81669, DE
- Drammensveien 145B, Oslo, Oslo 0277, NO
- Savanoriu prospektas 16, Vilnius, Vilniaus 03116, LT
- Calle Miraflores 222, Santiago, Santiago Metropolitan 8320000, CL
- Toldbodgade, Copenhagen, Capital Region 1253, DK
- Placa d'Europa, l'Hospitalet de Llobregat, Catalonia 08908, ES
- Calle Moreno no. 845 to 899, on the corner of Calle Tacuarí no. 242 to 292, Buenos Aires, AR
- Tucumán 3720, Bulnes Street, Buenos Aires, AR
- 200 Barangaroo Avenue, Barangaroo, New South Wales, AU
- Science Hub Tower 4, 1110 Campus Avenue, Mckinley Hill Cyber Park, 1st-4th floor, Taguig City , 1634, PH
- Avenida das Nações Unidas 14.171, Vila Gertrudes, Torre A – Ebony – 6° andar, São Paulo, SP, CEP 04794-000, BR
- Business categories
- Travel
- Software Engineering
- Electronics
- Health Care
- Consulting
- Software
- Cloud Computing
- Medical
- Manufacturing
- Information Technology
- Retail
- Financial Services
- Industrial Automation
- Artificial Intelligence (AI)
- Business Process Automation (BPA)
- Other recorded names
- Cognizant
- Specialties
- Interactive
- Intelligent Process Automation
- Digital Engineering
- Industry & Platform Solutions
- Internet of Things
- Artificial Intelligence
- Cloud
- Data
- Healthcare
- Banking
- Finance
- Fintech
- Manufacturing
- Retail
- Technology
- and Salesforce
- Profile identifies a recruitment agency
- No
- Reported total investment
- 241,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 10,001+ employees |
| Headquarters | Teaneck, New Jersey |
| Organization type | Public Company |
| Specialties | InteractiveIntelligent Process AutomationDigital EngineeringIndustry & Platform SolutionsInternet of ThingsArtificial IntelligenceCloudData HealthcareBanking |
| Open jobs on Jobsy | 61 |
| View page |
Job description
About The Role
As a Service Delivery Manager, you will make an impact by overseeing the delivery of infrastructure and support services, ensuring service levels are achieved, operational performance is maintained, and client expectations are consistently met. You will act as the primary point of contact for service governance, stakeholder management, escalations, and continuous service improvement. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Engagement Delivery Lead.
In this role, you will
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Vancouver, BC. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What You Need To Have To Be Considered
Total Compensation
We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $112,000.00 – 130,000.00 per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.
As a Service Delivery Manager, you will make an impact by overseeing the delivery of infrastructure and support services, ensuring service levels are achieved, operational performance is maintained, and client expectations are consistently met. You will act as the primary point of contact for service governance, stakeholder management, escalations, and continuous service improvement. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Engagement Delivery Lead.
In this role, you will
- Manage end-to-end service delivery, ensuring SLAs, KPIs, and operational commitments are consistently achieved.
- Act as the primary point of contact for customers and stakeholders, building strong relationships and ensuring alignment on service expectations.
- Lead incident, problem, and escalation management activities to ensure timely resolution and minimal business impact.
- Drive operational governance through regular service reviews, risk management, compliance monitoring, and performance management.
- Coordinate cross-functional teams and resources to ensure effective service delivery and operational support.
- Identify and implement continuous improvement initiatives to enhance service quality, efficiency, and customer satisfaction.
- Oversee change management and service transition activities, ensuring operational readiness and successful adoption of new services.
- Develop and deliver service reporting, dashboards, and executive-level updates, providing actionable insights and recommendations for service improvement.
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Vancouver, BC. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What You Need To Have To Be Considered
- 7+ years of experience in IT Service Management (ITIL/ITSM).
- 5+ years of experience managing service delivery, SLAs, KPIs, and operational performance.
- Strong experience in customer and stakeholder management.
- Proficient in incident, problem, and escalation management.
- Strong background in operational governance, service reporting, and performance management.
- Experience leading cross-functional teams and coordinating resources across multiple support functions.
- Excellent communication, relationship management, and presentation skills.
- Proven ability to drive continuous improvement and service excellence initiative
- Experience managing infrastructure support or managed services engagements.
- Experience leading service transition and organizational change initiatives.
- Exposure to banking, financial services, or other highly regulated industries.
- Experience with ServiceNow or similar ITSM platforms.
- ITIL Foundation, ITIL Managing Professional, PMP, or ServiceNow certifications.
Total Compensation
We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $112,000.00 – 130,000.00 per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.
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