Posted last month
Service Delivery Manager
@ CGI
Vancouver, British Columbia
SIGNALS
Overview
CGI is hiring a Service Delivery Manager for its Services to Credit Union team, providing IT services to credit union clients. The role leads end-to-end delivery of managed IT services, meeting contractual service levels, client satisfaction and continuous improvement.
Responsibilities:
- End-to-end delivery of managed IT services
- Primary point of contact for the client
- Escalation management and governance
- Financial oversight of service delivery
- Coordination of technical and support teams
Requirements summary:
- Strong ITIL service management expertise
- Stakeholder management capabilities
- Experience managing complex enterprise environments
- Experience managing support operations
Tools & skills
Source and dates
Source type not verified · njoyn
- Employer posting date
- 2026-10-01
- First seen by our source
- 2026-10-17
- Source record updated
- 2026-10-17
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | IT |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
CGI
| Field | Value |
|---|---|
| Company size | 10001+ |
| Headquarters | E-Commerce Place |
| Open jobs on Jobsy | 514 |
Job description
This is a great opportunity to join our CGI Services to Credit Union team providing IT services to our credit union clients.
The Service Delivery Manager (SDM) is responsible for the end to end delivery of managed IT services, ensuring achievement of contractual service levels, client satisfaction, operational excellence, and continuous service improvement. The SDM serves as the primary point of contact for the client, providing leadership, governance, escalation management, financial oversight, and coordination across technical and support teams. The role requires strong ITIL service management expertise, stakeholder management capabilities, and experience managing complex enterprise environments and support operations.
The Service Delivery Manager (SDM) is responsible for the end to end delivery of managed IT services, ensuring achievement of contractual service levels, client satisfaction, operational excellence, and continuous service improvement. The SDM serves as the primary point of contact for the client, providing leadership, governance, escalation management, financial oversight, and coordination across technical and support teams. The role requires strong ITIL service management expertise, stakeholder management capabilities, and experience managing complex enterprise environments and support operations.
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