Service Dispatcher

JOB TITLE: Service Dispatcher
LOCATION: Baie-d'Urfé (Hybrid)
SCHEDULE: Friday to Monday, 8:00 AM to 6:30 PM (40 hours per week / 4-day workweek)
SALARY: $60,000 to $65,000 annually

Are you recognized for your outstanding organizational skills, composure under pressure, and passion for customer service? Our client, a dynamic industry leader, is seeking a proactive individual to fill a key role as a Service Dispatch Coordinator.

In this pivotal position, you will be the primary point of contact for clients across Quebec and the orchestrator of our technicians on the road. Featuring a compressed 4-day work schedule with 3 consecutive days off, combined with a flexible hybrid work model, this Service Dispatcher role offers an exceptional work-life balance within a close-knit, people-centered team.

Advantages
* Competitive salary established between $60,000 and $65,000 annually.
* Stable compressed schedule from Friday to Monday, 8:00 AM to 6:30 PM, allowing you to enjoy 3 days off mid-week.
* Convenient hybrid model: work 3 days a week from the comfort of your home (Friday, Saturday, and Sunday) and join your colleagues at the office on Monday.
* 2 weeks of vacation per year, with the possibility of up to 3 weeks depending on your years of experience.
* Retirement savings plan with a generous employer contribution (4% to 6% match).
* Collaborative, stimulating, and supportive work environment.
* Engaging team events throughout the year: happy hours, summer BBQs, family days, and themed activities.
* Comprehensive and structured onboarding training upon arrival, provided by an experienced team member to ensure your long-term success.

Responsibilities
* Receive inbound service calls and provide courteous, efficient assistance to clients across Quebec.
* Perform initial over-the-phone technical troubleshooting to identify issues and guide clients through standard troubleshooting procedures.
* Coordinate and schedule service interventions by dispatching calls to the appropriate field technicians or subcontractors.
* Ensure ongoing follow-up on active service orders, manage reassignments as needed, and coordinate follow-up visits or rework.
* Handle multiple requests simultaneously and prioritize urgent situations with sound judgment.
* Schedule preventive maintenance calendars and routine servicing activities.
* Accurately maintain and update databases, service logs, and dispatch records.
* Act autonomously to resolve operational issues and unexpected situations, particularly over the weekend.

Qualifications
* Previous experience in service dispatching, technician logistics coordination, or customer service within a technical field.
* Strong customer service orientation, natural interpersonal skills, and diplomacy.
* Excellent stress management skills, thoroughness, resourcefulness, and comfort working independently.
* Quick learner with a strong interest in operational and technical environments.
* Strong proficiency in standard computer tools and administrative efficiency.
* Positive attitude, team spirit, and eagerness to learn in a coaching-oriented environment.
* Ability to easily commute for the weekly in-office team day as well as for the initial in-person training period in Baie-d'Urfé.

Language requirements and justification in accordance with Bill 96:
Fluency in French (approximately 90% of tasks) and functional spoken and written English.

Our client conducts business across Canada. The company takes all reasonable measures to limit the number of positions in Quebec requiring knowledge of a language other than French, and only requires it when necessary and existing bilingual employees are unable to fulfill these duties.
Based on an assessment conducted by our client, it was determined that this role requires candidates to possess a functional knowledge of English (spoken and written). Specifically, this position requires the employee to communicate with English-speaking clients on a regular basis to handle incoming service requests and provide first-level support.

Summary
HOW TO APPLY

Do you have the ideal profile to become our next Service Dispatch Coordinator and want to join a top-tier organization located in Baie-d'Urfé? Submit your resume today!

Send your application directly to Pierce at the following email address:
[email protected]

REFERRAL PROGRAM

Do you know someone who would be a perfect fit for this opportunity in Baie-d'Urfé? Share this job posting today. A generous referral bonus may be awarded for any referral leading to a successful hire.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.