Posted 3 months ago
Service Manager
@ Green Diamond Equipment
Antigonish, Nova Scotia
Overview
Green Diamond Equipment is hiring a full-time Service Manager in Antigonish, NS to lead the service department of its John Deere dealership. The role directs the service team, manages work orders, schedules, budget and staffing, and acts as the main contact for customers and sales. The posting requires 3+ years in a supervisory role and offers salary, bonus, family health benefits and a company pension plan.
Responsibilities:
- Lead and coach the service team to meet performance and customer satisfaction goals
- Create and monitor work and repair orders in business systems
- Schedule repairs, create quotes and give customers and sales status updates
- Create staffing schedules and assign jobs by priority and technical skill
- Monitor department efficiency, operational budget and expenses
Requirements summary:
- 3+ years in a managerial role such as shop foreman, lead hand or supervisor
- Above average computer skills, including Microsoft Office
- Proven ability to communicate effectively with team members
- Basic understanding of service department financials
- Agricultural, heavy equipment or related industry experience an asset
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · talentpoolbuilder
- Employer posting date
- 2026-08-03
- First seen by our source
- 2026-10-30
- Source record updated
- 2026-10-30
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Management experience | 3+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Warehouse |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Perks mentioned | Retirement plan, Home office allowance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Green Diamond Equipment
| Field | Value |
|---|---|
| Open jobs on Jobsy | 18 |
Great teams need great leaders.
At Green Diamond Equipment, we're proud to be one of Canada's Best Managed Companies for 2024/2025/2026 and your Maritimes John Deere dealership.
We're looking for an exceptional Service Manager to join our Antigonish, NS team and lead a department that's committed to delivering outstanding service, developing people, and driving results.
Purpose
The Service Manager will direct and organize the service team to maximize performance and maintain customer satisfaction in a busy branch environment.
Responsibilities
As a leader of service operations, the Service Manager will:
- Maintain a safe environment and ensures customer satisfaction
- Successfully communicate job expectations, monitor job results and coach employees to achieve optimal results
- Ensure all manufacturer warranty procedures are followed by service department staff
- Utilize business systems to create and monitor work/repair orders
- Main point of contact for both customers and sales department when scheduling repairs, creating quotes and providing status updates
- Create schedules and staffing requirements, and assign jobs based on priority and technical skill set
- Monitor department efficiencies, operational budget, and expenses
- Actively participates in recruiting, staffing and development of training plans for all service department staff
Requirements
- 3+ years experience in managerial role (Shop Foreman, Lead Hand, Supervisor, etc.).
- Above average computer skills (Microsoft Office etc.)
- A proven ability to effectively communicate with team members to achieve desired results.
- A basic understanding of service department financials, and the capability to analyze and interpret internal reports.
- Experience in the agricultural, heavy equipment, or related industry considered an asset.
What We Offer
- Full-Time Employment
- Opportunity for Advancement within a Progressive Organization
- A Competitive Compensation Package which includes:
- Salary
- Bonus
- Family Health Benefits
- Company Pension Plan
- Boot Allowance
- Online Healthcare
- Employee Recognition Program
Please note: If we like your resume, you will receive an email asking you to take a quick 5 minute questionnaire from Predictive Index. Please keep an eye for it in your email. Sometimes it goes to your junk mail.
Please submit your resume today!
Only candidates selected for further consideration will be contacted.
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