Service Manager I

LOCATION: 1132 Alberni St, Vancouver, BC V6E 1A5

SALARY RANGE FOR SERVICE MANAGER I: $75,880 – $106,230 CAD annual base salary

The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.

BENEFITS AND PERKS:

• Competitive Pay & Benefits
• Employer Contribution for individuals and eligible dependents' medical insurance
• Dental, Vision, and Life Insurance
• Health Savings Account (HSA) for eligible roles
• RRSP
• Life and AD&D insurance
• Travel Protection - for emergency medical coverage
• Savings on eyewear, prescriptons, and wellness products
• Employee Assistance Program
• Discounts through BenefitHub
• Employee Meal Discounts
• Quarterly Wellness Days for eligible roles
• Opportunities for growth; we love promoting within!

JOB PURPOSE:

The Service Manager I works by leading the food runners and bussers, ensuring dining room flow, cleanliness, and guest satisfaction. They help maintain operational excellence and reinforce company values at every touchpoint.

JOB RESPONSIBILITIES:

• Oversee table turnover, dining room cleanliness, and the efficient delivery of food to guests, maintaining our brand promise of a seamless guest experience.
• Train, coach, and develop bussers and runners, instilling a strong sense of urgency, teamwork, and service pride
• Communicate clear role expectations, monitor execution, provide feedback, and hold team members accountable to brand standards.
• Manage labor efficiency for bussing and food running teams while ensuring proper staffing during peak times.
• Assist with managing cleaning supplies and service tools essential for efficient FOH operations

JOB REQUIREMENTS FOR SERVICE MANAGER I:

• High school diploma or equivalent
• 3+ years restaurant experience in casual or upscale casual dining
• Ability to stand for long period of time
• Ability to lift 20+ lbs
• Hot and cold temperature exposure

PREFERRED QUALIFICATIONS:

• 1+ years of restaurant lead or supervisory experience preferred

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.

How to Apply:

After successful completion of an application, you will receive a thank you email confirming your submission. The recruiting team will review your application and follow up with you should your profile align with our hiring needs.

Job offers will also be conditional on provision of satisfactory evidence of the recipient’s legal authority to work in Canada for Din Tai Fung.

Privacy:

Din Tai Fung complies with all applicable privacy laws. Applicant and employee personal information will be collected, retained, used, and disclosed strictly in compliance with the British Columbia Personal Information Protection Act.

A copy of Din Tai Fung’s Privacy Policy applicable to employees and potential employees is available upon request.

Equal Opportunity Employer:
Din Tai Fung North America is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment and welcome all qualified applicants, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status, in accordance with applicable federal, state/provincial, and local laws.
U.S. Employment Eligibility:
In the United States, Din Tai Fung North America participates in E-Verify to confirm work authorization for all new hires. To learn more, please visit: https://www.e-verify.gov/employees.