Posted 3 months ago
Service Manager
@ Premier Equipment
Earlton, Ontario
Overview
Premier Equipment is hiring a Service Manager to lead technicians and service advisors at its John Deere dealerships across Ontario. The role owns service operations end-to-end: people, workflow, customer experience and financial results. Full-time, salary CAD $85,000 to $105,000 per year, with profit sharing and benefits.
Responsibilities:
- Lead, develop and retain technicians and service advisors
- Own the service experience from first call to final invoice
- Set and deliver service KPIs such as labour efficiency and recovery rate
- Optimize scheduling, shop capacity and parts coordination
- Partner with Parts, Sales and Branch leadership
Requirements summary:
- Led a team of 6+ technicians and/or service advisors
- Understands shop flow, labour management and service metrics
- Comfortable working directly with growers and contractors
- Calm under pressure during peak seasons
- Integrity-driven and trustworthy
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · icims
- Employer posting date
- 2026-08-18
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Business operations |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: minimal |
| Work setting | Store, Plant or factory, Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Encouraged to apply | People with disabilities |
| Perks mentioned | Retirement plan, Performance bonus, Wellness, Home office allowance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Premier Equipment
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Our purpose: To be the best part of our customer’s day by improving their business and lifestyle.
Full company description
Are you looking to advance your career with a growing, dynamic organization? If so, Premier Equipment is looking for you! Join our family of 500 employees who believe in continuous improvement, the value of team members, excellent customer experience and a passion for what we do! Premier Equipment is a full service John Deere equipment dealership specializing in agriculture, lawn, commercial grounds care and compact construction equipment. As our company grows and expands to better serve our customers, we are looking for great people to join our team. We offer excellent career opportunities in equipment sales, parts, service, integrated solutions and administration. Learn more on the various opportunities at Premier by visiting https://www.premierequipment.ca/about-us/careers/
- LinkedIn followers
- 2,017
- People associated on LinkedIn
- 196
- Reported office locations
- 275 Church St. W, Elmira, Ontario N3B 2Z6, CA
- 3184 Alps Road, Ayr, Ontario N0B 1E0, CA
- 4896 Dean Dr., Alliston, Ontario L9R 1V1, CA
- 8475 Rd #164, Listowel, Ontario N4W 2G6, CA
- 8911 Wellington Rd. 124, Ospringe, Ontario L7J 2L9, CA
- 265721 Maple Dell Road, Norwich, Ontario N0J 1P0, CA
- 2887 South Grimsby Rd#13, Smithville, Ontario L0R 2A0, CA
- 537098 Oxford Road 34, Tavistock, Ontario N4S 7W1, CA
- 14183 Highway 48, Stouffville, Ontario L4A 3B3, CA
- 1030 County Rd 20, Hagersville, ON N0A 1H0, CA
- 896 Bell Blvd W, Belleville, Ontario K8N 4Z5, CA
- 24A Regan Rd, Brampton, ON L7A1A7, CA
- 271429 Poupore Rd, Earlton, Ontario P0J 1E0, CA
- 2073 Hwy 15, Kingston, ON K7L 4V3, CA
- 15 Steeles Ave E, Milton, Ontario L9T 1X9, CA
- 6770 King Rd W, Nobleton, ON L0G 1N0, CA
- 6515 County Rd 2, Odessa, ON K0H 2H0, CA
- 114 Heights Rd, Omemee, Ontario K0L 2W0, CA
- 3242 Taunton Rd, Orono, Ontario L0B 1M0, CA
- 620 Durham Rd 21, Port Perry, ON L9L 1A6, CA
- Business categories
- Machinery Manufacturing
- Retail
- Automotive
- Other recorded names
- Premier Equipment
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Are you looking to advance your career with a growing, dynamic organization? If so, Premier Equipment is looking for you! Join our family of 500 employees who believe in continuous improvement, the value of team members, excellent customer experience and a passion for what we do! Premier Equipment is a full service John Deere equipment dealership specializing in agriculture, lawn, commercial grounds care and…
| Field | Value |
|---|---|
| Industry | Machinery Manufacturing |
| Company size | 201-500 employees |
| Headquarters | Elmira, Ontario |
| Organization type | Privately Held |
| Open jobs on Jobsy | 24 |
| View page |
Overview
Premier Equipment is the largest full-service John Deere dealership in Ontario serving agriculture, lawn care, golf, commercial grounds, and compact construction customers across Ontario. With 20 locations and over 190 skilled technicians, we deliver innovative equipment, expert service, and unmatched support. Since the 1950s, we’ve grown with a clear purpose: To be the best part of our customer’s day by improving their business and lifestyle. Whether it’s solving equipment issues or offering new technology, we’re here to make their day better—and yours too.
It’s an exciting time to join Premier. Come grow with us.
What You'll Be Doing
Premier Equipment keeps the equipment supporting farms, homes, cities and jobsites running—especially when downtime isn’t an option. As Service Manager, you’ll lead a high-performing team of technicians and service advisors responsible for keeping our customers productive in the field. You’ll own service operations end-to-end: people, workflow, customer experience, and financial results.
This is a leadership role for someone who loves operations, takes pride in craftsmanship, and knows that great service is both technical and personal—backed by one of the strongest John Deere dealer groups in the country.
Responsibilities
- Lead and develop top talent. Recruit, onboard, coach, and retain technicians and service advisors; build depth, capability, and pride in the team.
- Own the service experience. Ensure customers feel informed, respected, and taken care of—from first call to final invoice. Step in personally on escalations.
- Set the standard & raise it. Translate company and branch goals into clear service KPIs—labor efficiency, recovery rate, customer satisfaction—and deliver on them consistently.
- Run tight operations. Optimize scheduling, workflow, shop capacity, and parts coordination to reduce downtime and eliminate bottlenecks.
- Partner across departments. Work closely with Parts, Sales, and Branch leadership to deliver a seamless customer experience.
- Drive continuous improvement. Identify process gaps, test better ways of working, and standardize what works.
Qualifications
- People-first leader. You’ve led a team of 6+ technicians and/or service advisors and have a track record of developing others into stronger performers or leaders.
- Operationally sharp. You understand shop flow, labor management, and service metrics—and you know how to improve them.
- Customer-focused. Comfortable working directly with growers and contractors when the stakes are high and the clock is ticking.
- Calm under pressure. You can juggle priorities, make decisions, and keep the team focused during peak seasons.
- Integrity-driven. You do what you say, say what you mean, and build trust with your team and customers.
Bonus Points For:
- John Deere, agricultural, or heavy equipment service experience.
- Red Seal technician background or strong technical foundation.
- Experience improving shop efficiency, customer satisfaction, or technician retention.
At Premier Equipment, we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported. We offer accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require an accommodation.
#HP01
What's in It for You
- Work that matters. Our service teams help keep farms, cities, home, and job sites running and food moving. What you do shows up in the real world.
- Room to grow. As we expand across Ontario, strong service leaders grow with us.
- Autonomy with backing. Real ownership of your department, supported by strong systems and leadership.
At Premier Equipment, we invest in our people and reward their contributions with a competitive and supportive compensation package, including:
- Comprehensive Health & Dental Coverage (includes vision and paramedical services)
- Company-Matched RRSP
- Annual Profit Sharing
- Boot & Tool Allowance
- Apprenticeship Scholarships
- Employee Assistance Program (EAP)
- Company Vehicle (for qualifying positions)
Compensation
Placement within the wage range is based on skills, experience and qualifications.
Applicants with more or less experience and qualifications may be placed outside the salary range.
Sales positions will have a commission component as well.
Salary Range
CAD $85,000.00 - CAD $105,000.00 /Yr.Journal
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