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Service Manager (Boilers / HVAC)

@ D2B Groups

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Ottawa, Ontario

Full-time5+ years experience
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SIGNALS

Overview

D2B Groups, on behalf of an established Canadian manufacturer and service provider of commercial and industrial boilers, is hiring a Service Manager to lead its Ottawa service branch. The role manages 6 to 10 field technicians, 24/7 emergency coverage, and growth of the aftermarket service business. Base salary is $120,000 to $130,000 with an annual bonus and a company vehicle.

Responsibilities:

  • Lead, coach and develop 6 to 10 service technicians
  • Manage 24/7 emergency service coverage and scheduling
  • Provide technical leadership on boiler and heating system issues
  • Grow aftermarket service and sales with customers

Requirements summary:

  • 5 to 10+ years of technical field service team management
  • Experience in high-volume 24/7 service organizations
  • Proven ability to manage and develop direct reports
  • Valid driver's licence and eligibility to work in Canada
  • Intermediate Microsoft Office proficiency

Tools & skills

Microsoft WordMicrosoft ExcelMicrosoft OutlookCompany vehicle
Source and dates

Employer career site / ATS feed · workable

Employer posting date
2026-09-27
First seen by our source
2026-10-09
Source record updated
2026-10-09

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityManager
DepartmentCustomer service
Experience5+ years
Management experience5+ years
Manages peopleYes
Hours per week40 (estimated)
Scheduleday, evening, overnight
Travelair: none · ground: moderate
Work settingPlant or factory, Client sites, Office
PositionSitting and standing
Physical demandsphysical moderate · computer moderate
LanguagesEnglish, French
Driver’s licencerequired
Perks mentionedPerformance bonus

Summary and details written by AI from the posting; the employer’s posting is the authority.

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D2B Groups

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Building teams in the Equipment, Machinery, and Construction industry.

Full company description

Unlock Your Potential with D2B Groups: Elevate your hiring experience with our tailored talent solutions. We specialize in industries like Construction, Engineering, Machinery Manufacturing, Oil and Gas, and Power Generation. Additionally, our team offers specialized training for hiring managers and personalized career coaching to guide professionals through their next career move. Connect with us for innovative workforce solutions and let's shape success together. #HiringExcellence #CareerGrowth #TalentSolutions

LinkedIn followers
1,014
People associated on LinkedIn
1
Reported office locations
  • Nashville, TN 37208, US
Other recorded names
  • D2B Groups
Profile identifies a recruitment agency
Yes
View all jobs Website

Unlock Your Potential with D2B Groups: Elevate your hiring experience with our tailored talent solutions. We specialize in industries like Construction, Engineering, Machinery Manufacturing, Oil and Gas, and Power Generation. Additionally, our team offers specialized training for hiring managers and personalized career coaching to guide professionals through their next career move. Connect with us for innovative…

FieldValue
IndustryStaffing and Recruiting
Company size2-10 employees
HeadquartersNashville, TN
Organization typePrivately Held
Year founded2021
Open jobs on Jobsy2
LinkedInView page
Job description

Our client is an established Canadian manufacturer and service provider of commercial and industrial boiler and heating systems, supporting customers across a broad service territory. They are seeking a Service Manager to lead their Ottawa service branch, a hands-on leadership role with full accountability for field service execution, technician performance, customer satisfaction, and the growth of a profitable aftermarket service business.

This is an ideal fit for a field service leader who is equally comfortable coaching technicians, troubleshooting complex equipment issues, and building customer relationships that turn service calls into long-term revenue.

What You'll Do

• Lead, coach and develop a team of 6–10 Service Technicians, including recruiting, onboarding, training, performance management and ongoing feedback

• Deliver timely, high-quality service in a high-volume, short-cycle environment while maintaining urgency and responsiveness

• Manage 24/7 emergency service coverage and ensure the right technicians are available to meet customer needs

• Oversee daily service operations with the Service Administrator, assigning and scheduling technicians by skill set, workload, priority and customer requirements

• Provide technical leadership on complex field issues involving boilers, pumps, systems, controls and related equipment

• Grow the aftermarket business, including preventive maintenance agreements, upgrades, parts and other service solutions

• Prepare service, sales, project quoting and estimating proposals for customers

• Build strong customer relationships through regular communication, site visits and follow-up

• Identify sales opportunities from service calls, site visits and technician recommendations, and partner with the Sales team to track and close them

• Develop and improve field procedures, work processes and project-planning standards to raise quality, consistency and efficiency

• Monitor service performance against customer, operational and continuous-improvement objectives, and find ways to reduce costs and improve profitability

• Champion a safety-first culture and ensure all work meets health and safety requirements

• Collaborate with the General Manager, Sales, manufacturing and other departments to align service delivery with business priorities

Requirements

What You Bring

• 5–10+ years of technical field service team management in a comparable environment such as boilers, HVAC, heavy equipment, or related mechanical systems

• Experience in a high-volume, short-cycle service organization providing 24/7 support across a broad geographic area

• Proven ability to manage, coach and develop direct reports

• Experience building customer service and operational improvement programs

• Experience developing project and work proposals for customers

• Intermediate proficiency with Microsoft Office (Word, Excel, Outlook)

• Valid driver's license and eligibility to work in Canada

Strong Assets

• Bilingual in English and French (highly valued for this market)

• Experience servicing commercial and industrial boilers

• Exposure to Lean and Continuous Improvement tools and techniques

• Post-secondary diploma in a related technical field and/or business training

Benefits

• Base salary of $120,000–$130,000

• Annual performance bonus

• Company vehicle

• A leadership role with real ownership over a branch service operation and its growth

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