Posted 22 days ago
Service Supervisor
@ Toromont Cat
Wabush, Newfoundland and Labrador
Overview
Toromont Cat is hiring a full-time Service Supervisor to lead a team of technicians in its shop, managing work orders, customer satisfaction and shop operations. The role requires at least three years of supervisory experience, post-secondary education and a Class 5 licence. Pay is listed at $78,705 to $98,380, with possible bonuses and flexible schedules across Eastern Canada.
Responsibilities:
- Lead and coach a team of shop technicians
- Schedule work orders to maximize shop productivity
- Provide customer follow-up and quotes
- Manage work-in-progress and contamination control
- Investigate accidents and drive corrective actions
Requirements summary:
- Post-secondary education required
- Minimum 3 years supervisory experience
- Class 5 driver's licence required
- Technical experience is an asset
- Bilingualism is a plus
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-10-16
- First seen by our source
- 2026-10-16
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Maintenance & repair |
| Experience | 3+ years |
| Management experience | 3+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: minimal |
| Work setting | Plant or factory, Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English, French |
| Licences & certifications | ASP construction card |
| Driver’s licence | required |
| Education | College diploma (required) |
| Perks mentioned | Flexible hours, Performance bonus |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Toromont Cat
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Bâtissons l'avenir ensemble! - Let's Build Tomorrow Together!
Full company description
Toromont Cat est le concessionnaire Caterpillar autorisé au Manitoba, en Ontario, au Québec, au Nouveau-Brunswick, en Nouvelle-Écosse, à l’Île-du-Prince-Édouard, à Terre-Neuve et Labrador et au Nunavut. Nous nous spécialisons dans l’approvisionnement et l’entretien d’équipement neuf et usagé appuyés par un service après-vente exceptionnel. Créée en 1993, Toromont Cat est une division de Toromont Industries (TSX : TIH), une société à croissance diversifiée cotée en bourse qui a été incorporée en 1963. Notre priorité est d’offrir à nos clients des solutions qui contribuent au succès de leur entreprise. Avec plus de 300 modèles de machines et d’accessoires spécialisés dans la gamme de produits Cat, une multitude d’équipements connexes et de partenaires technologiques, un service varié et des options de location, nous pouvons répondre à vos besoins, quelque soit la tâche à accomplir. Toromont Cat is your Cat Dealer in Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, P.E.I., Newfoundland and Labrador, and Nunavut. We are dedicated to supplying and servicing new and used equipment, delivering a superior customer experience and exceptional product support to the markets we serve. Established in 1993, Toromont Cat is a division of Toromont Industries (TSX: TIH), a publically traded, diversified growth company incorporated in 1963. We are focused on offering our customers solutions aimed at making their business more successful. With over 300 machine models and specialized attachments in our Cat equipment product line, a host of allied equipment and technology partners, and varied service and rental options, regardless of your needs or the job at hand, we strive to be your first choice. For more information please visit www.toromontcat.com
- LinkedIn followers
- 58,239
- People associated on LinkedIn
- 4,032
- Reported office locations
- 3131 Hwy 7 West, Concord, Ontario L4K 1B7, CA
- 5001 Trans-Canada Hwy, Pointe-Claire, Qc H9R 1B8, CA
- 175 Akerley Blvd, Dartmouth, Nova Scotia B3B 3Z6, CA
- 140 Inksbrook Dr, Winnipeg, Manitoba R2R 2W3, CA
- 165 Urquhart Crescent, Fredericton, New Brunswick E3B 8K4, CA
- 82 Kenmount Rd, St John’s, Newfoundland and Labrador A1B 3R1, CA
- 27-71 Nuvua St, Rankin Inlet, Nunavut X0C, CA
- 130 Sherwood Rd, Charlottetown, Prince Edward Island C1E 0E4, CA
- Business categories
- Construction
- Machinery Manufacturing
- Building Material
- Mining
- Other recorded names
- Toromont Cat
- Specialties
- Construction
- Mining
- Power Systems
- Paving
- Truck
- Agriculture
- Lift
- Crushing & Screening
- Machine Control
- Governmental
- exploitation minière
- Production d'énergie
- asphaltage
- chariot élévateur
- concassage
- grands travaux
- technologie d'assistance
- and camion
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Toromont Cat est le concessionnaire Caterpillar autorisé au Manitoba, en Ontario, au Québec, au Nouveau-Brunswick, en Nouvelle-Écosse, à l’Île-du-Prince-Édouard, à Terre-Neuve et Labrador et au Nunavut. Nous nous spécialisons dans l’approvisionnement et l’entretien d’équipement neuf et usagé appuyés par un service après-vente exceptionnel. Créée en 1993, Toromont Cat est une division de Toromont Industries (TSX…
| Field | Value |
|---|---|
| Industry | Machinery Manufacturing |
| Company size | 1,001-5,000 employees |
| Headquarters | Concord, Ontario |
| Organization type | Public Company |
| Year founded | 1993 |
| Specialties | ConstructionMiningPower SystemsPavingTruckAgricultureLiftCrushing & ScreeningMachine ControlGovernmental |
| Open jobs on Jobsy | 260 |
| View page |
Toromont Cat is looking for a Service Supervisor to join the team! The Service Supervisor is a main liaison for corporate initiatives, providing leadership and direction to a team of technicians, ensuring the highest quality of standards meets consistent customer satisfaction in conjunction with the operations and increased market share.
Pay Type | Full Time, Permanent | |
Compensation | $78,705.00 to $98,380.00 | The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available. |
As a Service Supervisor, YOU will experience:
- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
In a typical day, YOU will:
- Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont's Health and Safety Policies, Programs and initiatives
- Provide excellent customer service as key contact for shop service requirements and schedule work orders to maximize productivity of shop operations
- Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service
- Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
- Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redos
- Create quotes and review and prepare invoices for internal and external customers
- Manage work-in-progress (WIP) and contamination control
- Investigate and report accidents or near misses
- Identify and resolve issues by initiating corrective actions on shop floor and for office procedures
- Encourage continuous improvement for shop operations through regularly scheduled meetings and associated training
- Assist the PSM with the management of fixed assets in the shop and preparation for capital expenditures
Must-haves for this role:
- Minimum post-secondary education
- Minimum 3 years of experience in a supervisory position
- Support a team of technicians and provide direct customer support
- Class 5 driver’s license required; must be able to obtain an explosives license and an ASP construction card
- Technical experience would be an asset
- Bilingualism is a plus
About Toromont Cat
With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!
Artificial Intelligence (AI)
Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.
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