First seen by our source: 3 hours ago
Service Support Representative - Parts & Admin
@ Altec
Calgary, Alberta
SIGNALS
Overview
Altec is hiring a full-time Service Support Representative for its Altec Service Group to handle administrative, inventory, parts and estimating support for customers. The role responds to customer inquiries, creates repair orders, enters parts orders and updates the Team Lead on customer needs. Candidates need two years of industry or customer service experience, or a bachelor's degree with one year, plus strong Microsoft Word and Excel skills; up to 25% travel is required.
Responsibilities:
- Create accurate and timely repair orders
- Confer with customers, supervisors and vendors on service requests
- Enter stock parts orders per established standards
- Research parts with trained peer oversight
- Conduct freight debriefs per established standards
Requirements summary:
- High school diploma or GED with two years industry experience, or bachelor's degree with one year
- Experience in customer service, material support or service writing
- Strong Microsoft Word and Excel skills
- Demonstrated problem-solving and attention to detail
- Hydraulic or mechanical background preferred
- Travel 0 to 25% of the time
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | ground: minimal |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | People with disabilities |
| Education | High school (required), Bachelor’s degree (preferred) |
| Perks mentioned | Generous paid time off, Retirement plan, Tuition support, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Altec
| Field | Value |
|---|---|
| Open jobs on Jobsy | 4 |
Job description
Job Description
Why Join Altec?
Altec is proud to have a long history and commitment to Canada. Altec’s primary products – Made in America – include Aerial Devices, Digger Derricks, Cranes, Chippers, Tracked Equipment, and Specialty Products, found in over 100 countries around the world. In addition to our 8 major manufacturing facilities, Altec has three final assembly plants, 40+ service centers and an extensive network of field service technicians.
Settle in with an Original Equipment Manufacturer (OEM) in an Essential Industry (supporting Utilities, Tree Care, & Telecom).
Why Altec?
Apply now at https://jobs.altec.com
Basic Qualifications, Experience, And Skills Required
Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.
Duties below represent the scope of the position.
Administrative Service Support
Altec Industries Ltd is an equal opportunity employer. Altec welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Why Join Altec?
Altec is proud to have a long history and commitment to Canada. Altec’s primary products – Made in America – include Aerial Devices, Digger Derricks, Cranes, Chippers, Tracked Equipment, and Specialty Products, found in over 100 countries around the world. In addition to our 8 major manufacturing facilities, Altec has three final assembly plants, 40+ service centers and an extensive network of field service technicians.
Settle in with an Original Equipment Manufacturer (OEM) in an Essential Industry (supporting Utilities, Tree Care, & Telecom).
Why Altec?
- Values that include Enjoyment of Work and Family
- Career focus, with growth & development encouraged within Altec
- A team environment that shares a passion for service
- Competitive Compensation that rewards performance
- Comprehensive Benefits including extended health care, dental and vision care, RRSP match, wellness programs, company events, tuition reimbursement, paid vacation
Apply now at https://jobs.altec.com
Basic Qualifications, Experience, And Skills Required
Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.
- High School Diploma or GED required and
- Two years of experience in industry related field required (i.e., Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function
- Bachelor’s Degree and
- One years’ experience in industry related field preferred (i.e., Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function
- Hydraulic or mechanical background preferred
- Must have demonstrated experience of providing high levels of customer support
- Strong Computer Skills, especially in Microsoft Word and Microsoft Excel
- Demonstrated Problem Solving Skills
- Strong attention to detail
- Solid team player with a collaborative nature
- Ability to multitask and handle multiple transactions
- Ability to work effectively in a fast-paced environment
- Excellent written and verbal communication
- Travel 0 – 25% of the time
Duties below represent the scope of the position.
Administrative Service Support
- Creates accurate and timely repair orders.
- Confers with customers, supervisors, and vendors to address questions, problems, or requests for service or equipment.
- Performs specific customer requirements for the opening and closing of Service Requests.
- Resolves problems with strong analytical and administrative abilities.
- Resolves Level 1 and 2 Installed Base updates.
- Effectively represents Team Altec; Communicates any customer needs/requests within Service’s scope to the appropriate Altec entity or External customer.
- Conducts Freight debrief per established standards.
- Conducts Stock parts order entry, form entry as directed per established standards.
- Researches parts with assistance/oversight of applicably trained peers and/or supervision.
- Demonstrated record of responsibility
- Extremely detail oriented
- Customer Service Oriented
- Motivated, goal oriented and persistent
- Maintain Company confidentiality
- Must handle stress and deadlines well
- Participate in Continuous Improvement Initiatives
Altec Industries Ltd is an equal opportunity employer. Altec welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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