Service Technician

Status: Full-Time

Reporting to: Regional Service Manager

Supervised Positions: None (Direct reports)

Travel Frequency: 60% - 75% (travel to customer sites)

Schedule: Monday to Friday; variable schedule, weekends; 40-60 hours per week.

Position Summary

The Service Technician is responsible for performing on-site evaluations, maintenance, and repair services for blowers and compressor packages at customer locations across a region in Canada and occasionally internationally. This role requires technical expertise, problem-solving skills, and strong customer communication to ensure high-quality service and customer satisfaction.

Essential Duties & Responsibilities

• Inspect, evaluate, diagnose, and repair equipment at customer locations using best practices for root cause analysis and quality service.
• Communicate with service coordinator, manager, and customer to assess job requirements, provide recommendations, and explain service options.
• Provide status updates to customers during service visits and upon job completion.
• Identify potential future customer needs and relay information through appropriate channels.
• Complete job-related reports, forms, and documentation in a timely manner.
• Plan and schedule travel to optimize efficiency, cost-effectiveness, and customer satisfaction.
• Assist as needed in other service-related roles, including repair technician, assembly technician, and customer support specialist.
• Contribute to a positive climate by preventing and eliminating any form of psychological harassment or sexual violence.
• Report to your immediate supervisor any situations that could lead to a harmful, unsafe, or hostile environment.

Qualifications

Education & Experience

· Certificate of training in industrial machinery repair, industrial mechanics, heavy equipment mechanics, or automotive mechanics, or equivalent experience deemed acceptable.

• Industrial Mechanic Certificate from Alberta Apprenticeship and Industry Training (AIT) will be considered an asset.
• Holding a certification with the Red Seal endorsement will be considered an asset.
• WHMIS, Forklift, and Overhead Crane Certification, working at heights and Lockout/Tagout are considered assets.
• Valid driver's license.
• Two to four years of experience in mechanical repair, preferably in rotating equipment or automotive industries.
• Experience in troubleshooting and repairing industrial equipment is an asset.

Technical Skills

• Strong mechanical and troubleshooting skills with knowledge of industrial equipment.
• Ability to navigate multiple software systems, including MS Office and ERP platforms.
• Proficiency in CRM tools (e.g., Salesforce)
• Proficiency in data entry and technical documentation.

Core Competencies

• Customer-focused with strong interpersonal and communication skills.
• Ability to work independently, manage schedules, and prioritize tasks.
• Adaptability to varying work conditions and customer needs.

Language Proficiency

· Professional proficiency in English (written and spoken) is required. Professional proficiency in French (written and spoken) is additionally required only for roles located in Eastern Canada. This includes the ability to communicate effectively in business and technical contexts.

Work Environment

Work locations vary based on customer operations, including plant environments that may involve exposure to noise, temperature variations, dirt, and hazardous materials. Customer safety policies and work rules apply at job sites, while in-housework occurs in a controlled shop, warehouse, and office setting.

The position requires adherence to company safety protocols and collaboration with teams to uphold a safe working environment during on-site engagements.

Health and Safety Responsibilities

· Maintain awareness of workplace safety procedures and promote safe practices during interactions at client sites.

· Ensure the use of appropriate personal protective equipment (PPE) when visiting customer facilities or hazardous environments.

· Report any observed health and safety risks at customer locations to your immediate supervisor.

· Participate in mandatory safety training programs and adhere to the company's safety policies.

Physical Requirements

· Frequent standing, walking, and handling of equipment.

· Occasional climbing, squatting, kneeling, and lifting (up to 100 lbs).

· Ability to work in small spaces, and wear required PPE.

Additional Notes

This role description outlines the essential functions and basic duties of the position. It is intended as a guideline and is not exhaustive. Additional duties may be assigned. Aerzen Canada Inc. is an equal opportunity employer. This document is not an employment contract, and Aerzen Canada Inc. reserves the right to modify it or assign other tasks as needed.

Pay: $38.00-$45.00 per hour

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Work Location: In person