Service Technician

GreenFox Windows & Doors is a leading provider of high-quality, energy-efficient windows and doors across Alberta, with locations in Edmonton, Calgary, Red Deer, Lethbridge, and Medicine Hat. Known for our world-class products, lifetime warranties, and 30-year workmanship guarantee, we've earned a five-star reputation for excellence in both craftsmanship and customer service. At GreenFox, we're more than just a workplace; we're a team committed to growth, integrity, and supporting our community.

As our Windows & Doors Service Technician, your primary responsibility will be to proudly deliver the highest standard of customer care while completing service and installation work safely, efficiently, and professionally. This role is ideal for someone who is mechanically inclined, dependable under pressure, and confident working directly with customers in the field.

Responsibilities

• Review, plan, and schedule authorized field service work
• Complete servicing and installation duties on-site efficiently
• Maintain a clean and tidy work vehicle
• Build and maintain strong connections with customers over the phone and in person
• Maintain high standards in a time-critical situation
• Comply with safe work practices and health and safety legislations, policies, and procedures
• Actively prepare and load vehicle with supplies needed for regular maintenance tasks
• Maintain precise records of all job notes, specifications, and advice
• Identify and report any recurring issues, including defects in the solution or procedure
• The service site must be secured before work can commence there
• Cleaning is required before, during, and following the service
• Protect service site and clean prior to beginning work, during and following service
• Manage time efficiently to consistently meet appointments times
• React quickly to changing internal and external business conditions and propose effective alternatives
• Manage and resolve potentially stressful and difficult situations by involving the right people at the right time
• Gain a clear understanding of all Greenfox Windows and Doors products and parts
• Miscellaneous duties as required

Qualifications

• 1+ years' of experience in service or installation of windows and doors
• 2+ years' experience in customer service
• Valid Class 5 Driver's License & Clean Driver Abstract
• Mechanically inclined with mechanical aptitudes and enjoy working with your hands
• Excellent customer relations, written and verbal communication skills
• Communication effectively in English both verbal and written
• High comfort level working in a fast-paced team environment that is constantly changing
• Pressure to produce tangible results and complete projects within tight timelines
• Troubleshooting abilities to analyze problem and provide solutions
• Ability to prioritize your daily work and organize yourself to meet multiple deadlines and meet customer needs
• Ability to lift up heavy items
• Practice good attendance and punctuality

Why Work with GreenFox

• Full-time position
• Salary: $49,000-$69,000 annually
• Dental care
• Extended health care
• Life insurance
• RRSP matching program
• Gym plan
• On-site parking
• A supportive, fast-paced, and engaging workplace
• Growth opportunities in a stable and expanding organization

Apply Today

If you're ready to bring strong technical skill, professionalism, and customer-first service to a company known for quality and care, we'd love to hear from you.

GreenFox Windows & Doors is an equal opportunity employer. We are committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic background, religion, gender, gender identity, gender expression, sexual orientation, age, marital status, family status, disability, or any other protected ground under applicable human rights legislation.