Posted 16 days ago
Service Technician - Virtual
@ Canon Careers
Ottawa, Ontario
Overview
Canon Canada is hiring a virtual Service Technician to maintain, install and relocate complex printer solutions for customers in the Ottawa area. The role involves corrective and preventative maintenance, meeting Service Level Agreements, and a rotating 24/7 on-call schedule. The posting states a compensation range of $64,000 to $75,000 annually and a 100% remote arrangement.
Pay:
$64,000–$75,000 a year
Responsibilities:
- Perform corrective and preventative maintenance on printer systems at customer sites
- Install, deinstall and relocate printing equipment
- Meet customer satisfaction and Service Level Agreements
- Escalate unresolved problems per service procedures
- Maintain parts inventory and diagnostic tools
Requirements summary:
- Degree or technical diploma in electrical or mechanical studies
- Some technical service experience
- Strong analytical and troubleshooting skills
- Ability to work a rotating 24/7 on-call schedule
- Occasional travel outside territory
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · icims
- Employer posting date
- 2026-10-22
- First seen by our source
- 2026-10-22
- Source record updated
- 2026-10-22
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Maintenance & repair |
| Schedule | weekends, overnight |
| Travel | air: minimal · ground: moderate |
| Work setting | Client sites, Home |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer moderate |
| Languages | English |
| Education | College diploma (required) |
| Fields of study | Electrical studies, Mechanical studies |
| Perks mentioned | Generous paid time off, Retirement plan, Tuition support, Employee discount, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Canon Careers
| Field | Value |
|---|---|
| Open jobs on Jobsy | 60 |
Overview
Service Technician
- Are you organized and do you thrive in a fast-paced environment?
- Do you have a unique interest in servicing and supporting printing equipment?
If so, then read on because we may have just the right opportunity for you as a member of the Canon Canada family!
In this role, you will be responsible for providing maintenance and service to the customer base across the Ottawa (rotating on-call schedule). You will perform installs, deinstalls, relocations, and corrective and preventative maintenance for complex printer solutions.
Responsibilities
Key Responsibilities:
- Performing corrective and preventative maintenance on the printer systems which includes printers and pre and post equipment and software at the customer site and/or region
- Maintaining excellent customer satisfaction, build strong relationships, and meet customer Service Level Agreements to ensure that the company is not penalized
- Escalating unresolved problems according to predefined service procedures and as per escalation process
- Performing installations, deinstallations, and/or relocations at customer site
- Obtaining necessary training to remain current on all technical aspects of PPS systems
- Maintaining parts inventory, diagnostic and physical tools
Qualifications
To Succeed, You Will Need:
- Employee’s Degree, or Vocational or Technical School Degree in electrical or mechanical studies
- Mechanically inclined and some technical service experience
- Strong analytical skills are required to review equipment, analyze issues, and troubleshoot systems
- Excellent project and process management
- Basic computer, technical and equipment operation skills
- Exemplary time management and multi-tasking skills
- Occasional travel outside of territory is required
- Ability to work on a rotating 24/7 schedule
Why Join?
VIRTUAL WORK
- This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)
- When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools
BENEFITS
- Comprehensive health coverage plan that includes medical, dental and vision
- Life insurance, disability and wellness programs
- Vacation, Paid Personal Time and Sick days
- Matching RRSP contribution & Profit-Sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships and more!
EMPLOYEE PERKS
- Employee referral program
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
- Community involvement
- A (1) current vacancy exists.
- Canon Canada Inc. is committed to transparent and fair compensation and job postings. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
- Compensation Range $64,000-75,000 annually.
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