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ServiceNow Administrator / Developer (Intermediate)

@ BFG Enterprise Services

Markham, Ontario

$70k–$85k/yrFull-time2+ years experience
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Overview

BFG Enterprise Services is hiring an intermediate ServiceNow Administrator / Developer to support and enhance ServiceNow platforms for BFG and its clients. The role covers daily administration, building and testing enhancements, and supporting integrations for 24/7 operations. It is a full-time position requiring 2–4 years of hands-on ServiceNow experience.

Pay:

$70,000–$85,000 a year

Responsibilities:

  • Administer ServiceNow users, groups, roles and access controls
  • Configure and develop business rules, client scripts and Flow Designer flows
  • Support REST/SOAP integrations and IntegrationHub
  • Assist with upgrades, testing and deployments
  • Maintain configuration documentation and runbooks

Requirements summary:

  • 2–4 years of hands-on ServiceNow experience
  • Working proficiency in JavaScript and GlideScript
  • Experience with Flow Designer, business rules and ACLs
  • Understanding of REST/SOAP APIs
  • Exposure to Agile/Scrum delivery

Tools & skills

Source and dates

Employer career site / ATS feed · teamtailor

Employer posting date
2026-09-25
First seen by our source
2026-10-09
Source record updated
2026-11-06

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityMid level
DepartmentSoftware development
Experience2+ years
Hours per week40 (estimated)
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
EducationCollege diploma (required), Bachelor’s degree (required)
Fields of studyComputer Science, Information Technology

Summary and details written by AI from the posting; the employer’s posting is the authority.

BFG Enterprise Services

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Full company description

We work with clients across Canada to develop their unique IT strategy and execute with complete in-house sourcing, implementation, field services and customer support.

LinkedIn followers
23,886
People associated on LinkedIn
415
Reported office locations
  • 170 Travail Rd, Markham, Ontario L3S, CA
Business categories
  • CleanTech
  • Warehousing
  • Sustainability
  • Asset Management
  • Project Management
  • Technical Support
  • Construction
  • Construction, repair and maintenance
Other recorded names
  • BFG Enterprise Services
Specialties
  • Project Implementations / Rollouts
  • Retail Field Service & Support
  • Electrical Projects & Service
  • Distribution & Supply Chain Technology Support
  • Office Technology Implementations & Support
  • and Hardware as a Service
Profile identifies a recruitment agency
No
Reported total investment
0

Currency and observation date were not supplied; this is not a current valuation or a funding round.

We work with clients across Canada to develop their unique IT strategy and execute with complete in-house sourcing, implementation, field services and customer support.

FieldValue
IndustryIT Services and IT Consulting
Company size501-1,000 employees
HeadquartersMarkham, Ontario
Organization typePrivately Held
SpecialtiesProject Implementations / RolloutsRetail Field Service & SupportElectrical Projects & ServiceDistribution & Supply Chain Technology SupportOffice Technology Implementations & Supportand Hardware as a Service
Open jobs on Jobsy25
LinkedInView page
Job description

About BFG

BFG is a 100% Canadian, national IT and electrical services company. We deliver coast-to-coast field services, implementation, and a 24/7 Support and deployment center staffed by BFG employees, supporting some of Canada’s largest national retailers and enterprise businesses.

Role Summary

The Intermediate ServiceNow Administrator / Developer supports, configures, and enhances BFG’s and clients ServiceNow platforms. Working under the direction of the Senior Product Development Specialist, you will handle day-to-day administration, build and test enhancements, and support the integrations and workflows behind our 24/7 operations. This role suits someone with solid hands-on ServiceNow experience who is ready to take on more complex development work.

Key Responsibilities

Platform Administration

  • Perform day-to-day administration of ServiceNow, including users, groups, roles, access controls, and data quality.

  • Resolve and troubleshoot platform issues for internal users and external clients, escalating complex problems as needed.

  • Assist with upgrades, patches, and family releases, including regression testing.

  • Monitor platform health and performance.

Development & Configuration

  • Configure and develop business rules, client scripts, UI policies, UI actions, and script includes.

  • Build and maintain Flow Designer flows, catalog items, and record producers.

  • Support enhancements to ServiceNow modules, as required.

  • Build reports and dashboards for operational and customer reporting.

Integration Support

  • Support and troubleshoot integrations between ServiceNow and other enterprise systems using REST/SOAP APIs and IntegrationHub.

  • Help build and enhance integrations under the guidance of senior team members.

Requirements & Delivery

  • Take part in requirements sessions and help document user stories, specifications, and test cases.

  • Contribute to sprint planning, testing/UAT, and deployments using update sets and standard release practices.

  • Support trials, testing, and root cause analysis alongside cross-functional teams.

Documentation & Improvement

  • Maintain configuration documentation, guidelines, and runbooks.

  • Identify and recommend improvements to platform processes, automation, and user experience.

  • Other duties as assigned.

Qualifications

Required

  • Diploma or degree in Computer Science, Information Technology, or a related field, or equivalent experience.

  • 2–4 years of hands-on ServiceNow administration and/or development experience.

  • Working proficiency in JavaScript and GlideScript (server- and client-side APIs).

  • Experience with Flow Designer, business rules, client scripts, and ACLs.

  • Understanding of REST/SOAP APIs and basic integration troubleshooting.

  • Exposure to Agile/Scrum delivery.

  • Strong communication, analytical, and problem-solving skills.

Preferred

  • ServiceNow Certified System Administrator (CSA).

  • ServiceNow Certified Application Developer (CAD) or a Certified Implementation Specialist (CIS) credential in a relevant module.

  • Experience with IntegrationHub, Service Portal, or Workspace configuration.

  • Experience in IT services, field services, or managed services environments.

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