Posted last month
ServiceNow Administrator / Developer (Intermediate)
@ BFG Enterprise Services
Markham, Ontario
Overview
BFG Enterprise Services is hiring an intermediate ServiceNow Administrator / Developer to support and enhance ServiceNow platforms for BFG and its clients. The role covers daily administration, building and testing enhancements, and supporting integrations for 24/7 operations. It is a full-time position requiring 2–4 years of hands-on ServiceNow experience.
Pay:
$70,000–$85,000 a year
Responsibilities:
- Administer ServiceNow users, groups, roles and access controls
- Configure and develop business rules, client scripts and Flow Designer flows
- Support REST/SOAP integrations and IntegrationHub
- Assist with upgrades, testing and deployments
- Maintain configuration documentation and runbooks
Requirements summary:
- 2–4 years of hands-on ServiceNow experience
- Working proficiency in JavaScript and GlideScript
- Experience with Flow Designer, business rules and ACLs
- Understanding of REST/SOAP APIs
- Exposure to Agile/Scrum delivery
Tools & skills
Source and dates
Employer career site / ATS feed · teamtailor
- Employer posting date
- 2026-09-25
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Software development |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Education | College diploma (required), Bachelor’s degree (required) |
| Fields of study | Computer Science, Information Technology |
Summary and details written by AI from the posting; the employer’s posting is the authority.
BFG Enterprise Services
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
We work with clients across Canada to develop their unique IT strategy and execute with complete in-house sourcing, implementation, field services and customer support.
- LinkedIn followers
- 23,886
- People associated on LinkedIn
- 415
- Reported office locations
- 170 Travail Rd, Markham, Ontario L3S, CA
- Business categories
- CleanTech
- Warehousing
- Sustainability
- Asset Management
- Project Management
- Technical Support
- Construction
- Construction, repair and maintenance
- Other recorded names
- BFG Enterprise Services
- Specialties
- Project Implementations / Rollouts
- Retail Field Service & Support
- Electrical Projects & Service
- Distribution & Supply Chain Technology Support
- Office Technology Implementations & Support
- and Hardware as a Service
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
We work with clients across Canada to develop their unique IT strategy and execute with complete in-house sourcing, implementation, field services and customer support.
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 501-1,000 employees |
| Headquarters | Markham, Ontario |
| Organization type | Privately Held |
| Specialties | Project Implementations / RolloutsRetail Field Service & SupportElectrical Projects & ServiceDistribution & Supply Chain Technology SupportOffice Technology Implementations & Supportand Hardware as a Service |
| Open jobs on Jobsy | 25 |
| View page |
About BFG
BFG is a 100% Canadian, national IT and electrical services company. We deliver coast-to-coast field services, implementation, and a 24/7 Support and deployment center staffed by BFG employees, supporting some of Canada’s largest national retailers and enterprise businesses.
Role Summary
The Intermediate ServiceNow Administrator / Developer supports, configures, and enhances BFG’s and clients ServiceNow platforms. Working under the direction of the Senior Product Development Specialist, you will handle day-to-day administration, build and test enhancements, and support the integrations and workflows behind our 24/7 operations. This role suits someone with solid hands-on ServiceNow experience who is ready to take on more complex development work.
Key Responsibilities
Platform Administration
Perform day-to-day administration of ServiceNow, including users, groups, roles, access controls, and data quality.
Resolve and troubleshoot platform issues for internal users and external clients, escalating complex problems as needed.
Assist with upgrades, patches, and family releases, including regression testing.
Monitor platform health and performance.
Development & Configuration
Configure and develop business rules, client scripts, UI policies, UI actions, and script includes.
Build and maintain Flow Designer flows, catalog items, and record producers.
Support enhancements to ServiceNow modules, as required.
Build reports and dashboards for operational and customer reporting.
Integration Support
Support and troubleshoot integrations between ServiceNow and other enterprise systems using REST/SOAP APIs and IntegrationHub.
Help build and enhance integrations under the guidance of senior team members.
Requirements & Delivery
Take part in requirements sessions and help document user stories, specifications, and test cases.
Contribute to sprint planning, testing/UAT, and deployments using update sets and standard release practices.
Support trials, testing, and root cause analysis alongside cross-functional teams.
Documentation & Improvement
Maintain configuration documentation, guidelines, and runbooks.
Identify and recommend improvements to platform processes, automation, and user experience.
Other duties as assigned.
Qualifications
Required
Diploma or degree in Computer Science, Information Technology, or a related field, or equivalent experience.
2–4 years of hands-on ServiceNow administration and/or development experience.
Working proficiency in JavaScript and GlideScript (server- and client-side APIs).
Experience with Flow Designer, business rules, client scripts, and ACLs.
Understanding of REST/SOAP APIs and basic integration troubleshooting.
Exposure to Agile/Scrum delivery.
Strong communication, analytical, and problem-solving skills.
Preferred
ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Application Developer (CAD) or a Certified Implementation Specialist (CIS) credential in a relevant module.
Experience with IntegrationHub, Service Portal, or Workspace configuration.
Experience in IT services, field services, or managed services environments.
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