Posted yesterday
Shift Supervisor
@ TIM HORTONS
Etobicoke, Ontario
Overview
Tim Hortons is hiring a full-time Shift Supervisor for an on-site restaurant in Etobicoke, ON. The role oversees daily operations during assigned shifts, coordinating staff, handling guest concerns, managing inventory and cash handling, and coaching team members. Shifts include mornings, evenings, weekends and holidays as needed.
Responsibilities:
- Oversee daily restaurant operations during assigned shifts
- Coordinate staff assignments and monitor service levels
- Handle escalated guest concerns professionally
- Manage inventory, product quality and cash handling procedures
- Coach and mentor team members and reinforce training
Requirements summary:
- Frontline food-service or retail experience, quick-service preferred
- Leadership and supervisory abilities with constructive feedback
- Strong customer service and clear communication
- Understanding of food safety and workplace safety practices
- Flexible availability including mornings, evenings, weekends and holidays
- Supervisory or key-holder experience is an asset
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-14
- First seen by our source
- 2026-11-15
- Source record updated
- 2026-11-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Store, Restaurant or kitchen |
| Position | Mostly standing |
| Physical demands | physical moderate · computer low |
| Education | High school (preferred) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
TIM HORTONS
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Tim Hortons is more than a coffee shop – it’s one of the largest restaurant chains in North America and the largest in Canada. Its diverse menu appeals to a broad range of tastes, solidifying its place as one of Canada’s most iconic brands in the process. The company operates in the highly competitive quick-service restaurant sector, part of the broad multi-billion dollar food-service business. Its powerful scale and reach in Canada creates unmatched opportunities, but also the dynamic challenge of leading the industry. Tim Hortons is more than a place to work – it’s a chance to be a part of the driving force behind a company and culture so many people love. Find your role in this growing company and help us serve the neighbourhoods we call home.
- LinkedIn followers
- 354,324
- People associated on LinkedIn
- 6,964
- Reported office locations
- 130 King St. W., Suite 300, Toronto, ON M5X 1E1, CA
- Other recorded names
- Tim Hortons
- Specialties
- Coffee and Baked Goods
- Focus on our guests and hospitality
- Innovative product offerings
- and Restaurants located in North America and Internationally
- Profile identifies a recruitment agency
- No
Tim Hortons is more than a coffee shop – it’s one of the largest restaurant chains in North America and the largest in Canada. Its diverse menu appeals to a broad range of tastes, solidifying its place as one of Canada’s most iconic brands in the process. The company operates in the highly competitive quick-service restaurant sector, part of the broad multi-billion dollar food-service business. Its powerful scale…
| Field | Value |
|---|---|
| Industry | Food and Beverage Services |
| Company size | 1,001-5,000 employees |
| Headquarters | Toronto, ON |
| Organization type | Public Company |
| Year founded | 1964 |
| Specialties | Coffee and Baked GoodsFocus on our guests and hospitalityInnovative product offeringsand Restaurants located in North America and Internationally |
| Open jobs on Jobsy | 46 |
| View page |
Role Description The Shift Supervisor role at Tim Hortons is a full-time, on-site position based in Etobicoke, ON. In this role, the Shift Supervisor oversees daily restaurant operations during assigned shifts, ensuring a clean, safe, and welcoming environment for guests and team members. Responsibilities include coordinating staff assignments, monitoring service levels, supporting guest interactions, and handling escalated concerns in a professional manner. The Shift Supervisor helps manage inventory and product quality, supports cash handling procedures, and ensures adherence to company policies and food safety standards. This role also involves coaching and mentoring team members, reinforcing training, and promoting a positive, inclusive workplace culture that aligns with Tim Hortons’ values.
Qualifications
- Experience in frontline food-service or retail operations, preferably in a quick-service or fast-paced environment, with knowledge of basic cash handling and point-of-sale systems.
- Demonstrated leadership abilities, including supervising teams, delegating tasks, and providing constructive feedback to support performance and development.
- Strong customer service skills, with the ability to communicate clearly, resolve issues, and maintain a friendly, professional demeanor under pressure.
- Solid time management and organizational skills, including the ability to prioritize tasks and maintain operational standards during busy periods.
- Understanding of food safety, health, and workplace safety practices, with a commitment to following company procedures and regulatory requirements.
- Reliable and flexible availability for a range of shifts, including mornings, evenings, weekends, and holidays as needed.
- Previous experience in a supervisory or key-holder role is an asset; completion of high school or equivalent education is preferred.
- Ability to stand for extended periods, move efficiently within the restaurant, and perform light to moderate physical tasks as required for daily operations.
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