First seen by our source: 7 days ago
SMB Customer Success Manager
@ Guesty
Remote in Canada
Overview
Guesty is hiring a Customer Success Manager to lead post-sale engagement, retention, growth and renewals for its SMB clients in hospitality. The role analyzes performance metrics, advises customers on products and industry best practices, and works with Sales, Implementation, Finance and Support. The posting requires fluent English and Spanish and 2+ years of account management in complex SaaS.
Responsibilities:
- Manage post-sale engagement, retention, growth and renewals for SMB customers
- Analyze customer performance metrics to find growth and improvement opportunities
- Act as trusted advisor and educate customers on products and industry
- Collaborate with Sales, Implementation, Finance and Support teams
- Stay current on product features and best practices
Requirements summary:
- 2+ years account management in complex SaaS
- Fluent English and Spanish required
- Proven record of meeting sales quotas and closing deals
- Experience with client retention strategies
- Salesforce or other CRM experience preferred
- Hospitality or property management experience an advantage
Tools & skills
Source and dates
Employer career site / ATS feed · comeet
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-30
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, Spanish |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Guesty
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
The engine inside more properties, more platforms, and more bookings worldwide.
Full company description
Guesty is the AI platform for short-term rentals where a coordinated system of AI agents works across revenue, guest communication, operations, and finance, so property managers and hosts can grow without growing complexity. Trained on over a decade of real STR operations data, Guesty's agents don't just suggest actions, they carry them out, with you in control. With the largest R&D team in the industry, Guesty is the engine inside 500,000+ properties across 100+ countries, integrated with every major OTA including Airbnb, Vrbo, Booking.com, Expedia, Tripadvisor, Hopper, Google Travel, and Homes & Villas by Marriott. Engineered for global operators, the platform operates under rigorous data governance requirements, providing the industry's most trusted, compliance-certified infrastructure. Backed by $410 million in funding from KKR, Apax Digital Fund, Inovia Capital, DFO Management, Sixth Street Growth, Viola Growth, and Flashpoint, Guesty’s global team is pioneering the agentic era of hospitality, building what comes after tools.
- LinkedIn followers
- 112,683
- People associated on LinkedIn
- 819
- Reported office locations
- Covina, California 91723, US
- Business categories
- Information Technology
- Rental Property
- Hospitality
- Consulting
- Software
- Marketing
- Property Insurance
- Vacation Rental
- PropTech
- Rental
- Property Management
- Advertising
- Other recorded names
- Guesty
- Specialties
- Airbnb property management software
- property management software
- vacation rental management software
- channel management
- and hospitality technology
- Profile identifies a recruitment agency
- No
- Reported total investment
- 410,600,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Guesty is the AI platform for short-term rentals where a coordinated system of AI agents works across revenue, guest communication, operations, and finance, so property managers and hosts can grow without growing complexity. Trained on over a decade of real STR operations data, Guesty's agents don't just suggest actions, they carry them out, with you in control. With the largest R&D team in the industry, Guesty is…
| Field | Value |
|---|---|
| Industry | Technology, Information and Internet |
| Company size | 501-1,000 employees |
| Headquarters | Covina, California |
| Organization type | Privately Held |
| Year founded | 2013 |
| Specialties | Airbnb property management softwareproperty management softwarevacation rental management softwarechannel managementand hospitality technology |
| Open jobs on Jobsy | 6 |
| View page |
Description
Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.
With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.
We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.
If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.
As a Customer Success Manager, you will play a crucial role in maintaining and enhancing the relationships with our SMB clients. You will serve as the primary point of contact, ensuring their needs are met and their expectations are exceeded. Your focus will be on driving client success, fostering growth opportunities, and ultimately contributing to the overall success of our company.
Responsibilities
Responsibilities
- Manage the post-sale engagement, retention, growth, and renewal of your customers by identifying opportunities and ensuring customers’ success.
- Analyze customers’ performance metrics to identify growth opportunities, areas for improvement, and present new solutions to enhance the overall value delivered.
- Serve as a trusted advisor to customers and educate them on the use and benefits of our products and our industry.
- Collaborate with internal teams (Sales, Implementation, Finance, Support…) to ensure seamless delivery of services and exceed client expectations.
- Maintain a good understanding of our product offerings, staying updated on new features, enhancements, and best practices.
Requirements
Requirements:
- 2+ years of account management experience in complex SaaS software
- Languages: Fluent English and Spanish are required; additional languages would be a strong advantage.
- Proven track record of meeting and exceeding sales quotas, negotiating contract terms, and closing deals to drive revenue growth.
- Demonstrated expertise in client retention strategies, ensuring a high level of customer satisfaction and long-term partnership development.
- Ability to work in a fast-paced environment and to be an outstanding team player.
- Familiarity with CRM software (Salesforce preferred)
- Hospitality or property management industry experience - an advantage
Key Skills:
- Exceptional verbal and written communication skills for effectively engaging with clients and internal stakeholders.
- Experience in negotiating contract terms, handling objections, and closing deals to drive revenue growth.
- Strong organizational skills and the ability to manage multiple priorities and deadlines effectively.
- Technical acumen to grasp and communicate complex concepts for seamless collaboration between technical and non-technical stakeholders.
- Collaborative mindset, with the ability to work closely with cross-functional teams to deliver exceptional results for clients.
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