Candidates need experience building or transforming a Professional Services organization in a high-growth B2B SaaS company, along with commercial services expertise and deep people leadership skills. They must be technically fluent with complex integrations, data migration, and Enterprise workflows, and comfortable with capacity models, project economics, and delivery metrics.
Sales, Provide technical expertise, Change management, Process improvement, Forecasting, Design process
Candidates need hands-on experience configuring a support ticketing system such as Zendesk, Salesforce Service Cloud or Intercom, and having owned a migration or implementation. They also need vendor evaluation skills, an understanding of support workflows, integrations and data migration, and experience guiding teams through change.
Zendesk, Salesforce Service Cloud, Intercom, Plain, Pylon
Ashby needs a self-starter with SaaS and financial literacy, experience in fast-growth SaaS customer success or revenue operations, and strong CRM reporting skills, ideally in HubSpot. Strong written and verbal communication and the ability to manage multiple deadlines are also required.
Candidates need experience leading SaaS enterprise account executives who deliver $5M+ per year, a record of winning $1M+ deals with public companies, and experience selling complex multi-product platforms through competitive rip-and-replace sales. Hands-on deal involvement and willingness to learn the product are essential.
Sales, Shopify, Snowflake, Notion, Greenhouse, Lever
Candidates need several years leading knowledge or content programs and managing a team of content professionals. They should have designed self-service or AI-assisted support, know KCS or similar methods, and be strong writers and editors.
Lead a team, Translation, Documentation, Customer experience, Manage a team, Coaching
2+ YOECandidates need at least two years of B2B SaaS customer success experience and experience managing about 60 mid-market customers. They should be strong communicators who can learn and teach complex technical products.
Candidates need experience leading customer success managers in a B2B SaaS company and working with enterprise customers as they grow. They should be technical enough to coach on a complex product and comfortable using data to improve processes.
Lead a team, Contract management, Onboarding, Coaching, CSM, Sales
Candidates need to be hands-on technical, comfortable with JSON, REST APIs, AI tools and scripting, and able to learn a configurable product quickly. Experience building demo or sandbox environments at a SaaS company, and automation for data or configuration at scale, is a bonus.
Candidates need strong product judgment, customer curiosity, and clear writing and synthesis skills. Experience with AI products, APIs, platforms, or partnerships is valued depending on the area, along with business sense and comfort with urgency and tradeoffs.
Candidates need strong product judgment, customer research skills and clear writing. Experience with APIs, AI-powered products or partnerships is valued, along with a business sense for monetization and an ability to move quickly and reprioritize.
2+ YOECandidates need at least 2 years of full-time customer-facing experience, ideally with complex, fast-changing software. They should be strong problem solvers with clear written and verbal communication and a curious, detail-oriented approach.
Candidates need a background in sales, customer success or renewal management, with a proven record of driving contract renewals. Strong negotiation, phone and email communication, detail-oriented record keeping and comfort with remote, self-managed work are needed.
2+ YOEAshby needs candidates with hands-on CRM administration experience, ideally HubSpot or Salesforce certified. They should have experience connecting marketing automation, CRM and revenue intelligence tools, strong analytical and troubleshooting skills, and clear written communication.
Candidates need deep hands-on SQL, familiarity with dbt, cloud data warehouses and BI tools, and experience managing data practitioners in a high-growth company. Strong analytical judgment, clear communication and B2B SaaS knowledge are also needed.
5+ YOEAshby needs at least five years of B2B SaaS customer success experience and comfort managing about 20 strategic accounts. Candidates should explain complex products clearly, work across teams, and learn technical products in depth.
Candidates need prior direct people-management experience leading a technical or production support team. They should understand APIs, integrations, logs and databases, and be able to improve escalation workflows and communicate clearly with technical and non-technical audiences.
Documentation, Coaching, Leadership, Process improvement, Team leadership, Technical support
10+ YOECandidates need 10+ years of product design experience, mostly in desktop SaaS, and strong skills in layout, navigation, IA, UI and interaction design. They should work well without much guidance and break big, ambiguous problems into clear, actionable parts.
Candidates need experience managing or mentoring Solutions Engineers in complex SaaS sales. They also need strong coaching, business and communication skills, and a habit of building systems and processes.
Coaching, IMPACT, Product knowledge, Collaboration, Process improvement, Sales
Ashby needs a candidate with experience managing or mentoring Solutions Engineers in complex, multi-stakeholder enterprise SaaS sales. Strong business and technical skills, clear communication, and a hands-on builder's approach to processes and enablement are essential.
2+ YOEAshby asks for 2+ years of continuous industry experience as an engineer or designer, strong skills in both design and engineering, and exceptional skill in the discipline they practise full-time. Candidates should have shipped code and designs to hundreds of users, including side projects.
5+ YOECandidates need 5+ years in a customer-facing role, mostly leading full-cycle B2B SaaS implementations. They should show they can manage concurrent mid-market projects, work autonomously, learn complex multi-module software, and find answers independently when documentation is missing.
Candidates need a multi-year record of exceeding $1M+ quotas selling complex SaaS to large organizations, with many $100K+ ARR deals. They must self-source most of their pipeline and engage executives to win competitive, long sales cycles.
Sales, Communication skills, Use questioning techniques, Collaboration, Customer relationship management, Cold calling
Ashby needs a candidate with a multi-year record of exceeding $1M+ quotas selling complex SaaS to large organizations, and many $100K+ ARR deals. They must be able to self-source most of their pipeline, win competitive opportunities, and thrive in a fast-growing startup.
Sales, Communication skills, Use questioning techniques, Collaboration, Customer relationship management, Cold calling
5+ YOEAshby needs 5+ years of full-cycle closing experience, including many deals above $50,000 ACV, and experience selling complex platform technology. Candidates must self-source more than 30% of their own pipeline and be comfortable competing against incumbent tools.