Social Services Outreach Worker

City of Stratford

Social Services Outreach Worker

(External Posting)

Job Posting#: 9-26

Status: Permanent Full-Time

Vacancy Type: Existing

Union/Non-union: CUPE 1385

Date Posted: October 27, 2026

Annual Salary: $66,498.80 - $70,743.40

Closing Deadline: November 12, 2026

Department/Division: Social Services/Housing

Location: On-Site (Stratford, ON)

Duties:

This position reports to the Manager of Housing. The Social Services Outreach Worker provides or advocates for services and supports necessary to assists tenants to maintain housing and prevent eviction, and improve quality of life (medical, financial, legal, social). Act as a Services system resources to other agencies. Make referrals in crisis situations and in emergency issues to assist clients.

Work Performed:

• Interview clients and assess eligibility for support or service being requested.
• Use communication skills to support clients through sensitive issues i.e. life skills, mental health, homelessness, addictions, legal matters, pest infestations.
• Obtain appropriate information/documentation in order to assess situation.
• Conduct home visits to ensure the health and safety of tenants
• Develop service plan and make required referrals for client.
• Interpret and apply applicable legislation
• Maintain working knowledge of various income security programs such as, but limited to CPP, EI, ODSP, OW and/or OAS.
• Maintain working knowledge of community resources.
• Maintain working knowledge of the Freedom of Information and Protection of Privacy Act and Municipal Freedom of Information and Protection of Privacy Act.
• Position requires excellent oral communication, written and interpersonal skills to respond to requests by letter, telephone, fax, email and in person adhering to corporate standards and in a professional manner.
• Develop and maintain records, reports and statistics on automated (YARDI, Property Management, SAMS) and other systems, necessary for program functioning, evaluation and funding
• Assists in maintaining a safe work environment.
• Performs other related duties as assigned.

Qualifications:

• Community College 2-year diploma in the Social Service Worker Program.
• Minimum 3-6 months related professional experience.
• Valid Driver’s Licence (Class G).

Specialized Skills, Abilities, Training, License, Memberships, or Certifications

• Ability to use standard and specialized software/electronic operating systems.
• Knowledge of, or ability to learn and understand related provincial and municipal legislation, policies and procedures.

Applications will be received until November 12th at 4:30 pm.

The City of Stratford is not using Artificial Intelligence (AI) at any stage of the recruitment process.

The City of Stratford is committed to building a culture where difference is valued. The more inclusive we are, the better our work will be on behalf of the community we serve. We are committed to continuously improving our systems, policies and practices to remove barriers, promote respect and ensure our employees, in all their diversity, can succeed. We encourage and welcome qualified applicants with a diverse range of perspectives, skills and lived experiences to apply.

Accommodations are available for people with disabilities throughout all stages of the recruitment process. Applicants should make their needs known in advance.

While we appreciate all applications received, only those selected for an interview will be contacted.

Personal information collected in response to this advertisement is collected under the authority of the Municipal Act, 2001 to determine eligibility for employment with the City of Stratford. Please direct inquiries to the Human Resources Department at [email protected].

Human Resources Department

City Hall, P.O. Box 818

Stratford, ON N5A 6W1