Social Worker Case Manager - Assertive Community Treatment (ACT)

Salary Details

The salary range for this position is CAD $44.85/Hr. - CAD $56.02/Hr.

Job Summary

Come work as a Social Worker - Case Manager with Vancouver Coastal Health (VCH) on the Assertive Community Treatment (ACT) Team in Vancouver, BC! Apply now to join the team!

Within the context of a patient/client and family-centred framework and continuum-based care model and in accordance with established standards of professional practice and the vision, values and policies of the organization, the Social Work (Case Manager) provides case management services and clinical and consultative social work services to individuals with complex mental health, addiction and chronic medical concerns or equivalent. Conducts biopsychosocial mental health and addictions assessments, provides counselling services, maintains client records, and attends interdisciplinary clinical/case conferences. Identifies applicable community resources for clients, contributes to the effectiveness and development of community resources and planning with clients for care and support in accordance with their health needs. Provides continuity of care across the continuum as a member of an interdisciplinary team by liaising with team members, developing/evaluating care plans and providing crisis intervention. Acts as the Designated Responder under the Adult Guardianship Act, when appropriate. Coordinates and implements clinical interventions, evaluating client outcomes based on client goals for care. Coordinates ongoing care and supports transition to the community. Consults, confers, and collaborates with interdisciplinary team members, physicians, educational resources and other health care professionals to achieve excellence in client-centred education, care and empowerment.This work is framed within VCH’s commitments to our pillars of Indigenous Cultural Safety, Anti-Racism, Equity, Diversity and Inclusion, and Planetary Health.

Assertive Community Treatment (ACT)

ACT is a team-based, person-centered service delivery model that combines treatment, rehabilitation and support services using transdisciplinary team-based care as a community alternative to psychiatric hospitalization. These teams provide intensive, specific and continuous services to meet the needs of individuals living with serious and persistent mental health and/or substance use challenges, who have not benefited from traditional outpatient programs. ACT teams bring health care and life-skills support to clients, all of whom would have challenges accessing health care and other social supports. ACT uses a trauma informed approach to promote recovery through community-based treatment and rehabilitation. The ACT team strives to support clients to maintain wellness in the community, reduce the number of client contacts with police, access substance use supports and harm reduction, and improve the quality of life for clients.

Qualifications

Education & Experience

• Master’s degree in Social Work.
• Two (2) years’ recent experience in case management working with individuals with complex mental health, addiction and chronic medical concerns or equivalent or an equivalent combination of education, training and experience.
• Current full registration with the British Columbia College of Social Workers.
• Local area travel requires the use of personal vehicle.
• Valid BC Drivers License.

Knowledge & Abilities

• Knowledge of the principles of recovery in mental health.
• Knowledge of Psychosocial Rehabilitation methodology.
• Knowledge of mental health issues and treatment.
• Knowledge of substance abuse and addictions treatment.
• Knowledge of psychopharmacology (indications and side-effects).
• Knowledge and demonstrated ability to apply evidence based practice case management principles within a client and family centered care model for clients with complex health care needs.
• Knowledge and experience providing Indigenous culturally competent and responsible care.
• General knowledge of Trauma Informed Practice and Harm Reduction approaches and Strengths-based care.
• Demonstrated ability to promote Indigenous Cultural Safety.
• Demonstrated ability to provide competent and culturally safe care in a variety of settings and with diverse populations.
• Demonstrated ability to apply systems theory to practice in Social Work assessment and intervention.
• Demonstrated ability to conduct biopsychosocial mental health and addiction assessments, functional/environmental and risk assessments and provide treatment planning and crisis intervention.
• Knowledge of systems thinking as it relates to the social work process.
• Demonstrated ability to utilize mediation, conflict resolution and counselling skills.
• Knowledge of other health disciplines and their role in client care.
• Knowledge of appropriate acts as they relate to the rights and obligations of clients and staff, e.g. Mental Health Act, Adult Guardianship Act, Health Care Consent (and Care Facility Admissions) Act and Freedom of Information and Protection of Privacy Act.
• Knowledge and experience providing a Harm Reduction approach and Trauma Informed Care.
• Knowledge of adult education principles, methods and tools.
• Demonstrates ability to problem solve using sound judgement in applying critical thinking skills within safe limits of client care.
• Knowledge of health care ethics and ability to apply an ethical framework to practice.
• Demonstrated ability to teach, demonstrate, coach and facilitate clients and families.
• Demonstrated ability to develop and implement project action plans and accomplish objectives.
• Demonstrated ability to work independently.
• Demonstrated ability to work collaboratively as a member of an interdisciplinary team.
• Demonstrated ability to communicate with verbally and in writing, and deal effectively with co-workers, physicians, other health care staff, clients and their families and staff of outside agencies.
• Demonstrated ability to effectively deal with conflict resolutions.
• Demonstrated ability to adjust to new or unexpected events.
• Demonstrated ability to plan, organize and prioritize work in collaboration with others.
• Demonstrated physical ability to perform the duties of the position.
• Basic computer literacy to operate a computerized client care information system, word processing, spreadsheet, Internet and email software.
• Demonstrated ability to provide consultation, leadership and work direction.

Closing Statement

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes.As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health.