Software Architect, Voice AI

Job Description:

Title: Associate Architect, Voice AI

Team: Patient Experience -Engineering

Location: CanadaRemote - (Required: Eastern Time hours)

Travel: Periodic travel for internal and external business needs

Why This Role Exists

At Phreesia, we’re transforming the healthcare experience through intelligent technology that helps patients connect with care more easily and helps providers operate more efficiently. As an Associate Architect on our VoiceAI team, you’ll play a critical role in shaping the technical foundation of our AI-powered products.

In this role, you’ll serve as a hands-on technical leader, designing, building, scaling, and maintaining distributed software systems that power VoiceAI experiences and AI-enabled workflows. You’ll partner closely with Product Management, fellow architects, designers, and engineers to deliver innovative solutions that improve patient activation and healthcare outcomes. If you’re passionate about modern software architecture, AI technologies, and building products that make a meaningful impact, we’d love to meet you.

Experience building or integrating AI agents and LLM-powered applications is important. Direct Voice AI experience is a strong advantage; candidates with relevant production AI experience are also encouraged to apply.

What You’ll Spend Your Time Doing

• Design and build scalable software. Design, implement, and maintain distributed software systems with a focus on AI-enabled product capabilities, Voice AI agents, and LLM-powered workflows.

• Drive technical architecture. Define system architecture, business domain boundaries, scalability strategies, infrastructure requirements, monitoring, and technical documentation.

• Partner across teams. Collaborate with Product Management, Design, architects, and engineering teams to define requirements, evaluate solutions, and deliver high-quality products.

• Lead engineering execution. Guide sprint planning, support software deployment, contribute code, perform pull request reviews, maintain security and quality standards, and support products throughout their lifecycle.

• Provide technical leadership. Mentor engineers, support hiring, lead Beta cycles, troubleshoot production issues, manage escalations, and help drive Agile development practices.

• Continuously improve solutions. Evaluate frameworks, technologies, and build-versus-buy decisions while leveraging AI-assisted development tools to accelerate delivery.

What Makes You a Great Fit

You don’t need to check every box — but this role will feel energizing if you:

• Have hands-on experience designing, building, or integrating AI-powered applications, including Voice AI agents and LLM-based workflows in production environments.

• Enjoy designing and operating cloud-native applications preferably on AWS, leveraging Infrastructure as Code (IaC) and CI/CD practices to deliver reliable, scalable solutions.

• Have played a lead role in designing, evolving, and modernizing .NET applications, including API design and distributed system architecture.

• Have experience building distributed applications using C#, .NET, Java, or other object-oriented technologies, with APIs, microservices, and asynchronous messaging architectures.

• Bring deep expertise in software architecture, object-oriented principles, and modern design patterns, with a track record of designing scalable, resilient systems.

• Have experience working with SQL and NoSQL databases, distributed caching technologies such as Redis, messaging frameworks like NServiceBus or RabbitMQ, and modern front-end technologies such as Angular or React.

• Are a strong technical leader who communicates effectively, collaborates across cross-functional teams, mentors engineers, and is product-minded, pragmatic, and comfortable thriving in a fast-paced, Agile environment.

• Bring experience with healthcare technology, including EMR or practice management integrations, or generative AI technologies for screen analysis (preferred).

We Do Have A Few Requirements To Check

• Bachelor’s degree required.

• 10+ years of experience building distributed applications in an object-oriented language such as C# or Java.

• 2+ years of hands-on experience designing, building, or integrating Voice AI agents and LLM-powered workflows in production environments.

Where You’ll Work

This is a remote role in Canada, preferably if you are in an Eastern/Central timezone region. Occasional travel is required for in-person meetings and company events.

Why Phreesia

Phreesia is on a mission to make healthcare more human, connected, and efficient. Our SaaS platform powers digital check-in and engagement for healthcare organizations nationwide—helping patients feel informed and providers work smarter.

We’re proud to be:

• A five-time Modern Healthcare Best Places to Work winner

• Recognized on the Bloomberg Gender Equality Index

• Deeply committed to inclusion, growth, and employee experience

Compensation & Rewards

• Total Cash Compensation for Canada-based employees range from $140,000-$170,000, inclusive of base salary and variable incentive, and is dependent on qualifications.

• A comprehensive Total Rewards package designed to support your whole life — not just your work.

Disclosure: This posting is to fill an existing vacancy.

Who We Are:

At Phreesia, we’re looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We’re committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care.

Phreesia cares about our employees by providing a diverse and dynamic work environment. We’re a five-time winner of Modern Healthcare Magazine’s Best Places to Work in Healthcare award and we’ve been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit!

Top-rated Employee Benefits:

• Remote First: 100% Remote work + home office expense reimbursements+ monthly reimbursement for cell phone, internet and wellness.

• Top of market rewards: Competitive compensation

• Take time when you need time: Flexible PTO + company holidays

• Top class healthcare benefits: Variety of healthcare benefits for you and your family (and your pets!) starting day one

• Care about your families: Generous top-up for parental leave benefits

• Support personal development: Continuing education and professional certification reimbursement

• Connecting in person: Various offsite events and activities for team to connect and meet in person, to support team building and engagement.

• Giveback to community: Local in-person volunteer events, and give back programs to our communities.

• Recognition and perks: We have a company wide recognition tool (Phireworks) to celebrate milestones, recognize achievements and strengthen your bond with your teams. You can accumulate points and redeem them for a wide catalogue of items!

• Diversity and inclusive environment: At Phreesia, all employees are encouraged to bring their authentic self to work, feel supported and perform at their best. We have a variety of Employee Resources Groups (ERGs) which bring together individuals from a wide range of backgrounds, experiences and perspectives, and seek to foster a sense of shared community and empowerment for employees who share a common social identity, such as gender, race, ethnicity, and sexual orientation.

• Opportunity to join an Employee Resource Group. Learn more here: https://www.phreesia.com/workforce/

Disclosure: Phreesia uses certain automated tools, including artificial intelligence, to support the assessment of applicants for this position.

We strive to provide a diverse and inclusive environment and are an equal opportunity employer.