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Posted 6 months ago

Solution Architect - Salesforce

@ Querentia Inc.

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Toronto, Ontario

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SIGNALS

Overview

Querentia Inc. is hiring a contract Salesforce Solution Architect to support a large-scale Salesforce and contact center transformation initiative. The role leads solution design and architecture, defines scalable solutions with business and technical teams, and provides architectural guidance. Experience with Service Cloud, PSS, Knowledge and Agentforce is expected.

Responsibilities:

  • Lead Salesforce solution design and architecture
  • Define scalable solutions with business and technical teams
  • Provide architectural guidance and best practices
  • Support enterprise CRM and customer service transformation

Requirements summary:

  • Large-scale Salesforce transformation experience
  • Expertise in Service Cloud, PSS and Knowledge
  • Contact center transformation experience
  • Strong solution architecture and stakeholder management
  • Agentic AI or Agentforce experience is a plus

Tools & skills

SalesforceService CloudSalesforce PSSSalesforce KnowledgeAgentforce
Source and dates

Source type not verified · jsonld

Employer posting date
2026-05-05
First seen by our source
2026-10-26
Source record updated
2026-11-02

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SenioritySenior
DepartmentSoftware development
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Querentia Inc.

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FieldValue
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Job description

Role Overview

We are seeking an experienced Salesforce Solution Architect to support a large-scale Salesforce and contact center transformation initiative.

Key Requirements

• Strong experience with large-scale Salesforce transformation projects

• Expertise in:

• Salesforce Service Cloud

• Salesforce PSS

• Salesforce Knowledge

• Experience with call center/contact center transformation

• Strong solution architecture and stakeholder management skills

• Experience with Agentic AI technologies or Salesforce Agentforce is a plus

Responsibilities

• Lead Salesforce solution design and architecture

• Work with business and technical teams to define scalable solutions

• Provide architectural guidance and best practices

• Support enterprise CRM and customer service transformation initiatives

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