Specialist, Campaign Operations

Location: Remote (Quebec)

Here’s what we do and why we do it

We work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers’ lives better. Find out how we do that here: www.sherweb.com/about/.

If you love making campaigns actually work, connecting the dots between marketing and technology, and catching the details others might miss, keep reading.

Why this role matters & how you will contribute to the success of the company

Great marketing ideas only create impact when they’re executed well.

As our Campaign Operations Specialist, you’ll help turn campaign plans into reliable, high-quality execution across Sherweb’s marketing systems. You’ll work at the intersection of marketing, technology, and operations, helping build campaigns, configure workflows, manage automation, support deployments, and make sure everything works the way it should before it goes live.

You’ll partner closely with Growth Marketing, developers, coordinators, and other teams to translate campaign needs into operational and technical requirements, while helping us continuously improve how marketing gets work done.

What you’ll actually do

Build and launch marketing campaigns

• Build & Execute campaigns across our CRM and marketing automation platforms
• Build and support email campaigns, automation journeys, forms, audience segmentation, and workflows
• Configure and maintain campaign components across marketing systems
• Support multiple campaigns at once while maintaining strong accuracy and consistency
• Work with Dynamics 365, Contentful, and other marketing technologies
• Understand how workflows, landing pages, forms, audience data, and connected systems work together so issues are caught before they become problems

Make sure campaigns are ready to go

• Test and validate campaigns before launch
• Follow established quality assurance, governance, and launch-readiness processes
• Identify potential issues, inconsistencies, or risks before they affect campaign delivery
• Troubleshoot deployment problems, workflow errors, and operational bugs
• Maintain high standards for execution accuracy and quality

Connect marketing needs with technical execution

• Translate campaign goals and business needs into clear operational and technical requirements
• Work closely with developers and technical teams on landing pages, integrations, and campaign implementation
• Ask the right questions, confirm assumptions, and identify technical dependencies early
• Help ensure what gets built supports the intended business outcome, not just the original request
• Explain technical constraints and trade-offs to marketing stakeholders in clear, practical language

Help us continuously improve

• Maintain operational documentation, workflows, and process resources
• Spot recurring execution issues or friction points and help us solve them
• Contribute to workflow optimization and process improvement
• Support campaign performance reviews with operational insights and recommendations
• Participate in training and improvements to how Marketing works

The profile we’re looking for

You’re someone who likes both precision and problem-solving.

You’re comfortable getting into the details of a campaign build, but you also understand why the campaign exists in the first place. When something doesn’t work, you don’t just flag the problem. You dig in, work with the right people, and help figure out what needs to change.

You understand the finer details of campaign build and execution, but you understand what business operations it supports.

You’ll probably thrive in this role if you:

• Have a strong eye for detail and take pride in getting execution right
• Are comfortable working across marketing and technical teams
• Can manage several campaigns, workflows, and priorities without losing track of the details
• Enjoy troubleshooting and figuring out why something isn’t working
• Can translate between business needs and technical requirements
• Like structured processes, but also look for ways to make them better
• Communicate clearly and collaborate well with different types of stakeholders

Experience and background

We’re looking for someone with:

• 2 to 5 years of experience in marketing operations, campaign execution, marketing automation, or a related operational role
• Experience with CRM, CMS and marketing automation platforms
• Hands-on experience supporting campaign builds, workflows, segmentation, and deployments
• Strong organizational and time-management skills
• Experience working within established processes and governance
• Strong collaboration, problem-solving and communication skills
• Excellent English skills, both spoken and written, are essential; fluency in French is an important asset

Even better if you have:

• Experience in B2B or B2B2B marketing
• Experience with Microsoft Dynamics365, or Contentful
• Familiarity with AI-assisted workflows within marketing automation or CRM environments
• Experience working with developers or technical teams
• Experience supporting multi-channel campaigns

Benefits of working at Sherweb

Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.

A fast-paced work environment that adapts to you

• Beautiful offices for meetups and collaborative work (Sherbrooke and downtown Montréal)
• State-of-the art technology and tools
• A results-oriented culture where talent, action, and thinking outside the box are given due recognition
• Generous and caring colleagues of various professional and cultural backgrounds
• Opportunity to recommend quality talent from your network through our generous referral program

A flexible total compensation offer

• A base salary ranging between $49 000 and $70 000 annually
• Vacation time that considers your previous experience
• Advanced paid hours to recharge your batteries (holidays and mobile days)
• A corporate discount program to help you save at merchants in your community

Considerable growth opportunities

• Proximity to your direct manager and open, honest communication to support your development
• Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career

Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year

Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.