Posted last month
Spécialiste, expérience client/Customer Experience Specialist
@ PIP Global Safety
Laval, Quebec
Responsibilities:
- Gérer les appels des clients, commerciaux et utilisateurs finaux
- Répondre aux courriels et demandes d’information
- Saisir et traiter les commandes dans le système ERP
- Générer des devis pour les clients
- Maintenir une base de connaissances sur les produits
Requirements summary:
- Minimum de 2 ans d’expérience en service à la clientèle
- Maîtrise de Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Expérience avec un système ERP
- Excellentes habiletés en communication et relations interpersonnelles
- Capacité à gérer plusieurs tâches sous des délais serrés
Tools & skills
Source and dates
Source type not verified · adp-myjobs
- Employer posting date
- 2026-10-07
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
Summary and details written by AI from the posting; the employer’s posting is the authority.
PIP Global Safety
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
As the new independent global leader in safety, PIP Global Safety™ is redefining what it means to be protected on the job. With over 40 years of experience and the integration of legacy brands like Bisley®, PUMA® Safety Shoes, THORZT™, BOSS®, NORTH™, Howard Leight™, Miller™, Salisbury™ and Fibre-Metal™, we deliver one of the most trusted and comprehensive portfolios of personal protective equipment in the world. From hand and arm protection to electrical safety and heat stress, our head-to-toe solutions are engineered with precision, rigorously tested and trusted by professionals across industrial, construction, utility and other sectors. We believe PPE should never feel like a compromise. When it fits right, performs flawlessly and adapts to the challenges of the job, it becomes more than gear – it becomes empowerment. That’s the standard we set with every product we design: Protection Empowered™. We’re united by one singular vision: to protect workers so they can perform at their best. With global reach, advanced manufacturing capabilities and relentless focus on innovation, we’re not just shaping the future of PPE, we’re raising the standard. Built on legacy. Powered by innovation. Committed to safety. Learn more at pipglobal.com
- LinkedIn followers
- 35,705
- People associated on LinkedIn
- 1,231
- Reported office locations
- 25 British American Blvd, Latham, New York 12110, US
- Business categories
- Consumer Goods
- Manufacturing
- Other recorded names
- Protective Industrial Products
- PIP Global Safety
- Specialties
- Hand & Arm Protection
- Eye & Face Protection
- Head Protection
- Hearing Protection
- Protective Clothing
- Warning Beacons & Batons
- Heat Stress Management
- Respiratory Protection
- and 3SP Training
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
As the new independent global leader in safety, PIP Global Safety™ is redefining what it means to be protected on the job. With over 40 years of experience and the integration of legacy brands like Bisley®, PUMA® Safety Shoes, THORZT™, BOSS®, NORTH™, Howard Leight™, Miller™, Salisbury™ and Fibre-Metal™, we deliver one of the most trusted and comprehensive portfolios of personal protective equipment in the world…
| Field | Value |
|---|---|
| Industry | Manufacturing |
| Company size | 1,001-5,000 employees |
| Headquarters | Latham, New York |
| Organization type | Privately Held |
| Specialties | Hand & Arm ProtectionEye & Face ProtectionHead ProtectionHearing ProtectionProtective ClothingWarning Beacons & BatonsHeat Stress ManagementRespiratory Protectionand 3SP Training |
| Open jobs on Jobsy | 12 |
| View page |
SOMMAIRE DU POSTE
Le (la) Spécialiste de l’expérience client offre un support client de haute qualité et résout les problèmes en utilisant les technologies de téléphone et courriel. Ce poste est principalement responsable de la gestion des préoccupations générales des clients, qui peuvent inclure les erreurs d’expédition, les retours et les écarts de prix, en escaladant les situations au besoin afin de s’assurer que les problèmes sont traités en temps opportun.
Le (la) spécialiste de l’expérience client opérant à ce niveau devra utiliser les compétences acquises par la formation, l’éducation ou l’expérience pour remplir ses responsabilités quotidiennes. De plus, ce rôle implique de travailler en équipe afin de maximiser la performance individuelle et collective.
RESPONSABILITÉS
- Gérer les appels des clients, des commerciaux et des utilisateurs finaux
- Répondre aux courriels, aux demandes des clients, aux informations sur les produits, aux états de commande et aux questions des utilisateurs finaux
- Saisir et traiter avec exactitude les commandes clients dans le système ERP en temps opportun
- Générer des devis pour les clients
- Développer et maintenir une base de connaissances sur les offres de produits en évolution
- Fournir un excellent service client de qualité en établissant des relations avec les clients existants et commerciaux
- Résoudre de façon proactive les problèmes des clients
APTITUDES
- Excellentes habilités en communication et en relations interpersonnelles
- Solides capacités opérationnelles ainsi qu’une aptitude à gérer plusieurs tâches simultanément tout en respectant des délais serrés
- Avoir le souci du service à la clientèle
- Être attentif aux demandes des clients
- Capacité à gérer efficacement les situations stressantes
QUALIFICATIONS
- Minimum de 2 ans d’expérience en service à la clientèle
- Maîtrise et connaissance des logiciels Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Expérience dans l’utilisation d’un système ERP pour gérer et mettre à jour avec exactitude les données d’entreprise pertinentes
- Expérience dans un environnement de travail dynamique, avec de bonnes compétences en gestion du temps et un haut niveau d’organisation
_____
JOB SUMMARY
The Customer Experience Specialist provides high-quality customer support and problem resolution utilizing telephone and email technologies. This position is mainly responsible for managing general customer concerns which may include mis-shipments, returns, and pricing discrepancies; escalating as needed to ensure issues are handled in a timely manner.
The Customer Experience Specialist performing at this level will be required to utilize skills from training, education, or experience to fulfill their daily responsibilities. In addition, this role will be working in a team environment, working to maximize individual and overall team performance.
RESPONSIBILITIES
- Manage calls from customers, salespeople and end users
- Respond to emails on customer inquiries, product information, order statuses and end user questions
- Accurately enter and process customer orders in the ERP system in a timely manner
- Generate quotes for customers
- Develop and maintain a knowledge base on evolving product offerings
- Provide excellent quality customer service by building relationships with existing and business customers
- Proactively resolve customer issues
SKILLS
- Excellent communication and interpersonal skills
- Strong operational skills as well as an ability to manage multiple tasks simultaneously while meeting tight deadlines
- Demonstrate a strong commitment to customer service
- Be attentive to customer requests
- Ability to effectively handle stressful situations
QUALIFICATIONS
- Minimum of 2 years customer service experience
- Competency and knowledge of Microsoft Office software (Word, Excel, PowerPoint, Outlook)
- Experience in working with an ERP system to manage and update relevant business data accurately
- Experience with working in a fast paced environment, with time management skills and high level of organization.
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