Sr Analyst, Business Systems

The Opportunity

Join a fast-growing organization that is making significant investments in modern technology and digital capabilities. You'll work closely with engaged business partners and a highly collaborative technology team to deliver impactful solutions using Guidewire and related platforms. This role offers opportunities to contribute to ClaimCenter enhancements, integrations, and larger transformation initiatives, while working with a talented team that values innovation, continuous learning, and career development.

What to Expect

• Provide estimation of delivery work necessary to realize requirements through development lifecycle
• Elicit, analyze, specify and communicate functional and non-functional business, system and implementation requirements
• Write concise User Stories which include precise acceptance Criteria, accurate Specifications by Example and testable Functional Scenarios
• Facilitate meetings / working sessions with stakeholders to document, review and approve requirements
• Ensure the requirements are unambiguous and understandable by both business users and solution delivery teams
• Validate the correctness of delivered requirements in advance of the active business owner reviewing completed work
• Assist the testing team in defining testing scenarios (including data, acceptance criteria, rules, etc.) for each requirement that is going to be delivered during an iteration
• Collaborate with Product Owner and Delivery Team to define and deliver the project vision
• Collaborate with the Scrum Master/Project Manager and the team to develop and maintain the project Kanban/Product backlog, and develop the Iteration/Sprint Plan and Release plan
• Facilitate meetings (e.g., Stand-ups, Retrospectives, Acceptance Review, etc.), as required
• Supports the identification and resolution of Risks / Issues / Blockers in collaboration with the project team
• Collaborate with Product Owner, Technical Lead, and Test Analyst on maintenance projects to identify sets of cohesive problems (improvement themes) for development
• Perform Root Cause Analysis

What you Bring

• Strong written and verbal communication skills, presentation and facilitation skills
• Ability to influence and effectively negotiate with stakeholders
• Analytical skills to visualize, articulate, and solve problems and concepts
• Post-secondary education or equivalent industry experience
• 5+ years’ experience as a Business Systems Analyst or Business Analyst
• Experience in P&C insurance
• Strong experience with policy administration systems. Experience with Guidewire PolicyCenter is strongly preferred.
• Strong Interpersonal, communication and collaboration skills – confidence and ability to work with internal team and external vendor partners seamlessly
• Agile background – stories, elaboration, requirement methods
• Jira/Confluence
• Experience with the following systems is considered an asset: Guidewire ClaimCenter, Guidewire BillingCenter
• Business analysis, Lean Six Sigma, Agile certifications are considered an asset: CCBA, IIBA-ACC, Lean SIx Sigma Yellow Belt or higher, CSM, CSPO
• Proficiency with Microsoft Visio
• Skills in data analysis with MS Excel or other analysis tools

Salary Range: $92,000-$142,000

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

#LI-Hybrid