Sr. Hospitality Director

The salary range for this position is $75,000 - $85,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process. This is a posting for an existing job vacancy.

Now, if you were to come on board as our Sr. Hospitality Director we’d ask you to do the following for us:

Strategic Leadership & Program Planning

• Build and maintain strong relationships with clients and internal stakeholders, ensuring alignment with evolving business objectives and hospitality goals.
• Lead strategic planning initiatives for conferences centre, premium dining experiences, and concierge services.
• Develop scalable processes, forecasting tools, workback schedules, and performance metrics to support operational growth and efficiency.
• Continuously evaluate departmental structure, staffing, and workflows to meet changing client needs and operational demands.
• Partner closely with department heads and operational leaders to ensure seamless collaboration and execution across all hospitality functions.
• Identify opportunities to enhance guest experiences, operational effectiveness, and service delivery through innovation and continuous improvement.
• Stay informed on industry trends and hospitality best practices to support ongoing program development.

Event Management & Execution

• Oversee the planning and execution of large-scale, high-profile events and hospitality programs.
• Ensure exceptional service delivery across events, premium dining, and concierge operations.
• Lead event logistics, booking oversight, and operational coordination to create seamless guest experiences.
• Utilize EMS, Social Tables, and similar event management platforms to support planning, communication, and execution.
• Collaborate with culinary, operations, premium dining, and client service teams to maintain operational consistency and excellence.
• Gather and analyze guest and client feedback to enhance service standards and program offerings.
• Ensure compliance with all health, safety, sanitation, dietary, allergen, and hospitality regulations and standards.

Administration & People Management

• Lead, mentor, and develop a growing Events & Catering and Concierge team, fostering a culture of accountability, collaboration, and service excellence.
• Recruit, train, coach, and retain high-performing team members while supporting ongoing professional development.
• Provide leadership and direction to managers and team leads to ensure clear communication and operational consistency.
• Partner with clients and internal stakeholders to assess business needs, trends, and service requirements, making recommendations to support operational success.
• Oversee workforce planning, scheduling strategies, budgeting, and resource allocation to maximize efficiency and service delivery.
• Conduct performance evaluations and support employee development and succession planning initiatives.
• Ensure compliance with company policies, HR standards, and inclusive workplace practices.

Think you have what it takes to be our Sr. Hospitality Director? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

• 5+ years of leadership experience in event planning, hospitality, premium dining, or a related field.
• Degree/Diploma in Hospitality Management, Food Service Management, or related discipline preferred.
• Proven experience leading large-scale hospitality operations and high-profile events in a fast-paced environment.
• Strong leadership and team development skills, with experience managing growing teams and evolving operational structures.
• Demonstrated ability to build relationships and collaborate effectively with clients, executives, department leaders, and operational teams.
• Experience with event management software including EMS, Social Tables, or similar platforms.
• Strong financial, organizational, communication, and problem-solving skills with the ability to adapt in a dynamic growth environment.